Delta Hotels Breadsall Priory Country Club — Hotel in Erewash

If you are coming here from spabreaks please don’t be misled like we were.||I was gifted a spa break costing £362 which actually cost more in the end.||We checked in but there were no choice of robe sizes so they didn’t fit me but my partner just got away with it and they were very poor quality.||We then went to enjoy the pool and spa facilities ahead of our treatment. The hot tub was full and there were only 8 beds around the pool, 6 of which were in use. We managed to sit on the end of one but didn’t get to use much due to the amount of children in the pool. We then went to ask where to go for our treatment. At this point we were told you had to go through the bar or outside Since it was snowing and we thought it would all be together like usual at a spa we didn’t even take a coat so I had to get fully dressed to go for our treatments. My partner didn’t want to get dressed to get undressed 2 mins later so tried to sneak through the bar but was ultimately left very embarrassed as people were laughing. It did not feel relaxing at all and we got to the treatment room feeling very flustered.||The treatments were good but neither lasted 60 minutes and we both felt pressured to buy upgrades. I said no when asked twice and my partner just paid for his in the end but said it was no different to Swedish massages he’d had elsewhere without the ‘upgrade’. We then usually would have gone and laid back by the pool but we went to have a look/ get my partners clothes and there were no seats available and again more children etc.||On to dinner it was a very limited set menu or £25 off the main menu. This wasn’t clear on booking and when a course was average around £19 we were never going to get 3 courses as per booking details unless we went with the minimal option set. Again another extra cost to us as well as the £5 bottle of water when we just said tap water would be fine but the waitress was the only decent part of the stay so we didn’t want to complain to her. This and the food was nice so we didn’t have fault with the hotel regarding this again it was the information provided from SBs. ||We are so disappointed and really feel like we have been robbed. £181 per person is so much money for us we were really looking forward to a relaxing and rare child free pamper stay with the promise of a ‘tranquil heaven’. I’m not sure what SB experience is of a pool that’s open to the public and full of children but I could have stayed at home and done that with my own child. I didn’t get to use any of the facilities and the hotel staff said it was quiet for this time of year so I’d hate to have thought what it would be like trying to get one of the 8 seats on a busy weekend! The fact you can’t wear your robe and wander round like a normal spa was really uncomfortable and not relaxing at all and we were told the bar was open till late so went to get a drink since we couldn’t go by the pool and ended up being told it was last orders at 445 despite reception and the website telling us otherwise.||We were told we could have used the facilities the whole day of c/o. By this point we were so fed up that we just went home.||The treatments we had were on offer for around £40 when we arrived and the rooms were from £109. With a £50 food allowance thats over £150 they are making on an unenjoyable and humiliating experience which should have been all inclusive but has actually put us further out of pocket.||This certainly wasn’t your ‘indulgent spa getaway’ on response to the above Spa breaks replied and basically said well the hotel is a family friendly venue what do you expect. They also said the pics on our website show there are limited beds but I feel ‘There’s pictures on the website’ isn’t a response as I’ve been to many spas that don’t have photos of every space and actually have relaxation rooms full of beds which we thought may be the case here. My gift was booked through spa breaks not the hotel so we were unaware it was an all ages and availability pool area as there was no mention of this on spa breaks pages that’s not my issue it was that this info was conveniently left off and if I was going as a family trip it wouldn’t have bothered me. ||Robes are one size only not catering for all, the hotel is a lovely building but it is not a ‘spa break’ it is a hotel with a community pool and a hot tub and you can have some treatments in a separate area but you must get dressed, walk outside, or walk through the bar. None of which are relaxing options. We had a room with walls thick with dust and toenails in the bedside table.||Spabreaks.com responded that they do their best to provide as much assistance as reasonably possible to help clients with their venue choices and we feel that the webpage descriptions and photographs help in this regard. Well Barry, they absolutely did not as we certainly didn’t visit a ‘tranquil heaven’. I’ve visited more relaxing soft plays on a weekend and...

Bedroom & Bathroom: Both dated and tired. Duvet very thin and mattress hard. Only 2 tea bags - 1 green and 1 earl grey, no English breakfast No tea spoons, 1 wooden stirrer. Weak cheap coffee. Stained coffee mugs. apps on the tv don’t work. Extremely cold room. Only one small heater with no instructions and not switched on prior to checking in. No throw on bed or any extra bedding in the cupboard. We wore jumpers to bed! No view, for the amount we paid for room only I cannot believe we had a brick wall infront of our window.

Spa: We booked our room plenty in advance and presumed they’d have available slots reserved for guests. Upon reciving a message only 5 days prior to our stay, explaining the spa should be booked via the online page in advance, despite trying it claimed they were already fully booked. When I contacted them the repsonse was ‘if it says there’s nothing available then there’s nothing available’. Customers don’t know your business model or that the spa is separately run to the hotel, particularly those travelling 150 miles to come for a spa weekend, you need to communicate that the spa gets booked in advance due to a high number of external none hotel guests, when the room itself is booked. Sending this communication 5 days prior to checking in when everything is already fully booked is awful customer service. So I can’t comment on the spa treatments as our stay was completely tarnished by not being able to book anything at all. While I was staying a staff member mentioned there wasn’t any available bookings because bookings had been closed off due to the festive period, If this is the case those dates should have been communicated to guests. We would not have booked a spa stay if we had known spa treatments would not be available to book!

On actually attempting to use the spa facilities ,no gown or slippers were left in the room. We had to walk through the hotel, then through a bar to get to the spa, then get changed in the locker rooms, then again after to go back to our room. The spa consists of a pool with lots of kids, even on a Friday night and a small steam and sauna too busy to get in.

Room service:No menu, just a QR code that takes you to a page that said ‘please dial 0 for 24 hour menu’. We ordered a £12 sandwich and £5 portion of chips, which came to a total of £23.50. Baffled. When did tray charges at £6.50 become the norm?.

The sandwich according to the menu we looked at earlier had a choice of white, bloomer or cabitta but no choice was actually given. The white bread served was stale. The fryer oil clearly needs changing. No condiments or salt and pepper on room service tray. We also requested oat milk to be delivered with our room service, at the time of placing the order but it wasn’t.

Lunch in the lounge bar wasn’t much better. Apparently no champagne available and no wine menu. Limited wine available. Lunch was delivered with the team member popping it down and scooting off quickly to rejoin their conversation with a colleague. Absolutely no desire to ask if we needed anything else. We had to go up and ask for mustard. Crisps were stale. No check back.

Value of money is poor. Put yourself in the customers shoes as though you’re spending your hard earned money. Invest time and resources in training your team in customer service. Invest in your rooms with some basic attention to detail, to improve the guest experience. Improve your communication on your amenities and advance notice required for booking them. Don’t lie to your guests that you’re fully booked when actually you’ve reduced your offering. People don’t like being lied to. That’s basic hospitality. There’s only so many costs you can cut before you impact guest experience..Invest in better produce!

You’ll likely reply with a generic response saying you take all feedback on board but looking at previous reviews with similar comments I know that’s not the case.

We wouldn’t come back. Would be like chucking money down the drain. So much potential but...

I want to leave a fair honest review. Booking our spa day was a nightmare, and took for a complaint to actually get booked on, was a voucher so already paid for.

Things started to look up at this point, as we had our spa treatments at the same time and afternoon tea booked in, only to receive a phone call 2 days prior to say we can no longer have our treatments at the same time and they was hours apart meaning we had to change our afternoon tea time, this put a damper on everything because we’d be spending 2 hours apart.

On arrival, we went to the main entrance where a lovely guy greeted us straight away, gave us a map, circled all the places we needed to go and was just lovely, so we go to the leisure facilities where another lovely man (Star Trek fan) was also so lovely, showed us around, really polite, just great. The spa facilities are disappointing, and there was grandmas with their loud grandchildren splashing and making a lot of noise, which was not relaxing. We went in the pool doing lengths only to be splashed constantly by these kids and couldn’t hear ourselves talk so we just got out. There’s not many lounges there, and not much to do. We went for a cup of tea and the bar staff was all so lovely, fast service too, though we felt uncomfortable because we was in robes, some was in normal clothes, others golf clothes, and then some in suits and nice dresses, so we was just uncomfortable being sat there. Then we decided to walk together to the treatment room, and luckily there was a relaxation room and there was 2 women in there also waiting for treatments, then a lady come up and said basically one from my party and one from their party are booked on now, and the other from my Party and the other from theirs was booked on at the same time too so did we want to swap so we get ours together and they get theirs together, which was obviously a massive yes but begs the question why they rang us with bad news to change ours so we had separate times, when they could of rang the other party with good news that they can now be together? (They originally booked different times because it’s all they had when booking as they told us) Anyway, rosher, my masseuse, was incredible, funny, made you feel comfortable, and really good at her job. Then was the afternoon tea, there was ample staff on but service was quite slow yet really good when they did come to you, which sounds bizarre, there was only 2 tables dining in the restaurant. Afternoon tea was tasty, well presented, plenty of, could of done with Yorkshire tea though… the tea was just really weak, but didn’t ruin it. We got to take our cakes home as we didn’t manage to eat it all. The music was really bad though, it was top topic of our conversations. I wouldn’t book again, only because the little spa facilities and the loud kids, which is a shame because the treatments and afternoon...