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A group of 4 of us went for afternoon tea for my mum's birthday. We took my grandma, and weren't told upon asking for the location of the place at reception that there would be an unreasonable amount of stairs to eventually reach the bar itself. Cue bad feelings.
We were then told that upon arriving at the cast iron bar and grill that the afternoon tea isn't served there anymore (even though I reserved it and wasn't told prior).
They agreed to serve us there, as my grandma couldn't make the steps down easily.
A mug of tea arrived, with a teabag in. Sorry, what? Is that afternoon tea? We complained, and got a canteen-style metal teapot, with a teabag in, and the same mug again.
The sandwiches were good, the scones were a little lackluster, and the cakes were OK (hence the 2 stars).
We couldn't finish the food, and my grandma asked for the extras to be boxed up. They gave us a sheet of aluminium foil. What? DIY boxing up with a sheet of aluminium foil when it cost £76 for 4 people is not on.
Suggestions: Nice teacups with saucers, and tea leaves.
Extras boxed up by the staff, not wrapped up by ourselves with tin foil.
Forewarning by reception of the lengthy trek to the grill.
Clear information as to the location of the afternoon tea, not just saying cast iron bar and grill, then turning us around when we get there.
I don't think I'll...
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The restaurant didn't have a record of our reservation. Our confirmation email had to be found on a phone to prove we made the booking. No apologies given and we were asked to go to a table in the bar to wait.
I ordered multiple drinks at the bar but the white wine spritzers caused the issues. I asked for two white wine spritzers with lemonade. I've never had a problem ordering these anywhere else. The wine went in but the lady behind the bar filled a tumbler with soda water and added it to the wine. I reiterated that I wanted lemonade. She said that spritzers are soda water. So I said that I had asked for lemonade instead. She became rude and defensive here and told me again that spritzers have soda water. I apologised but I reinforced that I had asked for lemonade in the first place instead. She wasn't very happy about it and I came away with a sour experience.
The hotel manager was good enough later to deduct the drinks from our bill by way of an apology about the attitude I had received.
We were sat at a restaurant table eventually but waited a while for menus. We asked for them eventually. Food was good but I agree with other reviews over the price vs quality. No one asked us if the food was ok. Or asked us if we needed more drinks.
Not a very pleasant experience. I don't go out of my way to make a complaint normally. But it...
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We ate on two occasions while staying in the hotel for a 4 days. On the first occasion (an evening meal) the service from the waitress from greeting us to paying the bill was superb warm, efficient and highly professional. On the second occasion we had a late lunch and the service from a young male suited member of staff was appalling. Supercilious condescending and patronising. It seemed to be intentionally planned to make us feel uncomfortable. On the whole the food was well presented and prepared (the fish was superb the Ceasar Salad was miserable). However, the menu was confused. It seemed to have elements of a menu found in health club, gasto pub, and elements for a more up market fine dining. I don't think it met any of these. I wanted the convenience of eating there everyday, however as a vegetarian there wasn't the range of foods available. The food also seemed poor value. We normally stay at Hogarths whem in the Midlands and the food there is so...
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