Cadwgan House — Hotel in Great Britain

My friend booked for us to stay at the Cadwgan House Hotel on Friday 1st August - Saturday 2nd August.

When we arrived, there was a misunderstanding as my friend had booked for one person and not two in the twin/double ensuite room. My friend had paid an initial £75. The hostess appeared flustered by two guests and not one. The hostess said a double room had been allocated for the booking. I said the booking was for a double/twin room and that nothing had been specified. The hostess sent someone upstairs and asked my friend and I to wait. She said she would sort something out.

A short time later, we were directed to pay an extra £40 and directed to a room at the top of the hotel. This appeared to be a family room with two single beds and a double bed. My friend elected to take the double bed. When I lay on the first single bed, I could clearly feel the springs through the mattress. This was the same with the other single mattress. I decided to make do by putting a blanket over the fitted sheet.

My friend used the bathroom and noticed a pair of black boxer shorts hung up on the back of the bathroom door, which we discarded in the bin.

I didn't have a restful night's sleep due to the poor condition of the mattress.

Upon returning the key, I addressed my concerns over the condition of the mattress with the hostess. I explained that I hadn't slept well and was in discomfort as a result.

The hostess responded by highlighting that my friend had incorrectly booked for one person, while not appreciating that the single mattresses in the room weren't fit for purpose. I acknowledged that Wayne had made an error with the booking, but that the booking stated twin/double room irrespective of the number of guests.

The hostess said her back had been against the wall when she was notified of the extra guest. I again reiterated that my cause for speaking with her was the condition of the single mattresses in the room.

The hostess said that the single beds were intended for children. I said that irrespective of whether an adult or child slept on the mattress, it wasn't fit for purpose. She again didn't acknowledge the poor quality of the mattress.

The hostess then said the room given to us hadn't been renovated, unlike the others, but claimed this was because of the last-minute change to accommodate the twin room.

I didn't feel listened to by the hostess regarding my complaint and wouldn't wish anyone else to have to suffer a poor night's sleep on either mattress in the future.

Breakfast was good. I enjoyed the granola, walnuts and...

My friend booked for us to stay at the Cadwgan House Hotel on Friday 1st August - Saturday 2nd August. ||When we arrived, there was a misunderstanding as my friend had booked for one person and not two in the twin/double ensuite room. My friend had paid an initial £75. The hostess appeared flustered by two guests and not one. The hostess said a double room had been allocated for the booking. I said the booking was for a double/twin room and that nothing had been specified. The hostess sent someone upstairs and asked my friend and I to wait. She said she would sort something out. ||A short time later, we were directed to pay an extra £40 and directed to a room at the top of the hotel. This appeared to be a family room with two single beds and a double bed. My friend elected to take the double bed. When I lay on the first single bed, I could clearly feel the springs through the mattress. This was the same with the other single mattress. I decided to make do by putting a blanket over the fitted sheet. ||My friend used the bathroom and noticed a pair of black boxer shorts hung up on the back of the bathroom door, which we discarded in the bin. ||I didn't have a restful night's sleep due to the poor condition of the mattress. ||Upon returning the key, I addressed my concerns over the condition of the mattress with the hostess. I explained that I hadn't slept well and was in discomfort as a result.||The hostess responded by highlighting that my friend had incorrectly booked for one person, while not appreciating that the single mattresses in the room weren't fit for purpose. I acknowledged that my friend had made an error with the booking, but that the booking stated twin/double room irrespective of the number of guests. ||The hostess said her back had been against the wall when she was notified of the extra guest. I again reiterated that my cause for speaking with her was the condition of the single mattresses in the room. ||The hostess said that the single beds were intended for children. I said that irrespective of whether an adult or child slept on the mattress, it wasn't fit for purpose. She again didn't acknowledge the poor quality of the mattress.||The hostess then said the room given to us hadn't been renovated, unlike the others, but claimed this was because of the last-minute change to accommodate the twin room. ||I didn't feel listened to by the hostess regarding my complaint and wouldn't wish anyone else to have to suffer a poor night's sleep on either mattress...

We booked to stay for the weekend but due to a family emergency back home only stayed for 1 full night and half a night. We found the owners to be super friendly, so helpful and kind. Offered local information. Had a good chat with them and their daughter is very professional and a lovely girl too. The breakfast was very nice I had the avocado on toast with poached eggs and husband had English breakfast, daughter had jam on toast and a pain au chocolat. Coffee and fresh juice are also available as well as water and teas. Our room had a double and 1 single bed, a wardrobe dressing table which had a kettle and tea, coffee making facilities aswell as biscuits, 2 bedside tables and a really good sized en suite bathroom with shower cubicle. We were on the top floor and the views are great. The grounds are gorgeous and are kept lovely. Very pretty. Although it is right next to the railway track we didn't once hear a train pass. It's very quiet. |Overall we had a lovely stay even though it was cut short. Hospitality of the couple who run this place is great and the location is a short drive from the seaside town or Barmouth, castle a short drive away and some waterfalls about 17 minutes drive where you can pay £4 for a car for the day and go on a nature walk or riverside walk and follow it up the falls. Stunning. Perfect location. Will definitely come...