Guyers House Hotel — Hotel in Great Britain

On arrival to the hotel, you appreciate the grounds and the exterior of the hotel. However, when entering, the inside, it is gloomy and tired. Our room wasn't ready and we were told, it wouldn't be until 3.00pm. This was fair enough as we knew the check-in time. The very nice receptionist explained they had a staff shortage when we asked for a drink and said, she would go to the bar to see if she could manage what we had asked for. There is an inner courtyard you could sit, but no shade and the parasols weren't up. When my husband tried to open one, the string just broke away, due to deterioration of the string. The receptionist offered us to sit in the garden out the back. Now these were truly wonderful and beautifully kept. The garden furniture was piled up in an un-orderly fashion in a corner. The receptionist wan't sure why this had been done. She scrambled to get a table over to some shade on the grass for us. We were very grateful for her efforts. We enjoyed a drink and admired the space. We had glass of nuts delivered with the drinks. We had not ordered them so assumed they were complimentary.|When we got access to our room, our initial impression was, it looks Okay. However, when you look more closely, you see things like the bed valence was very creased and it had been hoisted up in areas so it didn't look that inviting. It made you feel a bit worried about the cleanliness of the bed and bathroom. To be fair, both were clean in the areas that mattered most. The skirting, doors and window sills all needed cleaning and a fresh coat of paint.|We had booked dinner in the restaurant. The young girl who served us was the only other person we actually saw. She was professional and a credit to the hotel. The steak was tasty and the chips were great. However, a handful of leaves with no dressing was very uninspired and at £35 pp, we found it steep. The atmosphere in the restaurant was truly the worst I have ever experienced. You could hear a pin drop and it was really morgue like. I asked if we could have some background music. The waitress didn't know how to make it work so I asked if I could play my own. It wasn't a problem, so I did. Afterwards, as it was early, we wanted to catch up on a programme in the TV lounge. My husband discovered there were no batteries in the remote. After an extensive hunt around the hotel for new batteries by the receptionist, there were none, so some had to be removed from another device. We were grateful for her effort.|We had a good sleep, peaceful and comfortable. |Breakfast, it was really disappointing. No pastries, yoghurt, fresh fruit, just a very overpriced (£20 pp) cooked option, plus cereal if you wished to have it. Again the decor in this beautiful room, needed cleaning and repainting.|On checking out, we offered feedback to the receptionist/possible Manager. She wasn't interested and admitted she didn't read Trip Advisor reviews. We suggested that perhaps she should, as there is definitely a theme on the negatives which they could address and improve. When my husband checked through the Bill and asked for a breakdown, the nuts were on there. He wasn't bothered about this, but on principle we hadn't ordered them, but were charged over £3.|I left the receptionist with my final observation which was the splendid stone urns out the front of the hotel and how nice they would look filled with colourful flowers. She said that they had all just been removed. I replied, are you saying that all your bedding plants have been removed in June? yes she said. New ones would be replaced soon. When we left the hotel, I looked into the urns, you could see there was no sign of recent earth or plants that had been planted in the urns for a long time. Just the dried patina of the aged urns. I was only offering some feedback on how they could improve the welcome and first impressions guests receive on arrival. I guess there is a money issue on whoever owns the hotel and how much they wish to spend to improve it and give their guests a better experience. Because of our experience, I wouldn't revisit and I...

First of all, let me say a massive thank you for hosting my fiancé and I on his birthday! It was very appreciated that you were able to decorate the room and add the extra touch of a birthday card from your team.

The house itself is absolutely beautiful and I would highly recommend it to anyone who loves astonishing scenery and historical buildings! The team that work in the house are brilliant. The lady that checked us in was lovely and welcoming, and quite clearly cared about making our stay as good as it could possibly be… the young lady who was having her first night serving behind the bar on the evening of the 13th May was lovely and is doing a great job! She should be very proud of herself! However the breakfast staff seemed to be very stressed and kept forgetting or taking a while to fulfil our requests. We waited 20 minutes for teaspoons- which we were told had just gone into the dishwasher… having worked in hotels I understand this stress and felt very bad for them but when there was fresh teaspoons placed on the table next to us but none given to us for our now cold pot of tea I felt slightly concerned our request had been forgotten.. which it had as we had to take the teaspoons from the table next to us. When the food was ready it was handed out to the couple on the table next to us and I had to say to the waitress that they were ours.. this is no big deal as I know table plans can be confusing sometimes. Furthermore my partner went to get us toast minutes after we had ordered our breakfast to find there was no bread. He asked a member of staff but by the time they had brought out the bread our breakfast had gone cold, then my fiancé asked for ketchup which took another 10 minutes. Another lady had asked for sauce and had finished her food before the waitress had managed to get the sauce. Maybe it would be better to have sauce sachets or sauce bottles out so people can just help themselves? When my partner and I were discussing how it could be made easier for the waitresses and the chefs, we came to a conclusion a buffet style breakfast would be much better and a smoother experience for guests.

Although I do have a few areas for the hotel to improve on, all in all we had a lovely stay. I just wish the breakfast was better as that’s the last thing you remember of your stay at the hotel. If someone were to ask if I’d recommend this hotel I would say absolutely however travel to corsham or local pubs...

Guyers House Hotel is a beautiful hotel in idylic, peaceful grounds and surroundings. However, that is where the pleasurable experience stops. The rooms are outdated and in desperate need of fresh paint and a deep clean. The food i would put akin to what one would recieve from a vending machine in a Network Rail buffet carriage. The photos published on their website and social media pages are certainly not what I exeperienced. The service I can best descible as well below the standard one could reasonbly expect of an establishment not presenting any stars, let alone.3/4. For our evening meal we orderded a couple of cheese and meat charcutterie boards to start. They arrived minus one important ingredient, the cheese and we were informed that it was a typo on the menu and that it doesn't come with cheese. For our main we ordered the fish cakes with fries and dressed salad.. This time the meal came out without any salad as we were then told afterwards that they didn't have any salad. At no time did any member of staff approach our table and apologise. .Each time we had to chase them down for an explanation. Unfortunately the breakfast was no better. (I have attached a photo of the fruit bowl on the buffet table) Again there was no replenishment on the buffet of the milk, the orange juice, the bread, the butter and even the plates. Again members of staff had to be chased down and as before no apologies were offered. Hot breakfasts were left to go cold while waiting for service. It took 20 minutes and 3 attempts at asking for the bread to be replenished. The general manager, Sarah Palmer, if she is the general manager as there are 2 listed for the hotel, Sarah and Pamela Smith, but both with identical narritives and work history on LinkedIn, was evasive in attempting to meet and converse and then demonstrated no management skills what so ever and shockingly bad customer service even going as far to call my integrity into question. If she is the leader then there is the reason for the extremely poor staff performance. I would avoid the hotel at all costs. A beautiful hotel let down by appallling service and food and staff inability to get even the basics right and with that I am including...