Landal Kielder Waterside — Hotel in Great Britain

We had the most incredible time! My parents have been going to Kielder for years and so we decided to go up with the 2 kids. It was our first trip anywhere with the kids who are 2 years and 6 months old. The staff made our stay so welcoming and comfortable. We had a beautiful lodge, everything was clean and tidy and we had everything we needed. There's so much to do on the site that we could have stayed so much longer! I'm still so impressed by the level of customer service - the team were so helpful, I'm so glad we chose Kielder as our first family holiday. From helping us move into the lodge earlier, to giving us a late checkout and taking care of us so well in the restaurant (which has a super little soft play area for those with little ones) . . nothing was too much trouble. My baby boy left his comforter in the lodge after we left and the team even sent it to my home address in the post! The scenery is breath-taking and I can't wait to return soon. I'm sure this is going to be a firm favourite for many years to come and we are going to have some beautiful memories here in this very special place. Thank you so much! From the...

👍+ve's Nice site. Friendly staff. Dog friendly🐾. Extra services such as a visiting massage therapist. Lots of activities for kids.clean swimming pool and gym (limited spaces) Indoor table tennis, pool, other games room. Cabin was clean, cleaning products in so you don't have to bring any. Bird hides, artwork, trails for hiking or walking. Nice touch to give coffee a sweet tin upon departure. 👎-ve's Some elements could be better like signage around is a bit confusing or lacking. Bed filled the bedroom and was rock solid. Introduction on key collection varied wildly between customers. A few things were out of order that they could have notified on the website as that may sway some people booking( sauna, ferry ) The road to it was closed at Newcastleton. They get everyone to collect their key at 4pm, so it was a bit of a messy situation that could be easily resolved but allowed me to observe the variety of standards given in the introduction. Lights on cabins and around the site stay on all night so makes night sky observing not as easy. Overall great place with great staff, just a few niggles that don't...

It needs more than 5 stars.

Cosy and spacious lodge, great facilities, fantastic staff.

We stayed in November with a preschooler and a dog. Lots of time in the playgrounds, soft play, and pool as well as wandering around the lakeside and enjoying the trees.

Love that there's a dedicated room in the bar which has soft play and tables, although it's slightly restricting that dogs can't also be in that specific room.

The chalet was brilliant. Worth noting that there was no WiFi in the chalet itself, which was fine for us.

Staff were always nearby and helpful. My partner had a nasty and unlucky slip which they were so helpful with; getting her back to reception, supplying first aid, and checking up on us later. On the last day the elderly car battery gave up and they; opened up soft play especially for little person and wounded wife, got us a coffee, and arranged a jump start.

I haven't even mentioned the woodland walks and minotaur maze in Kielder, or the on-site birds of prey centre (again with fantastic staff), or all the things we didn't get to.

Can't...