Premier Inn Dunstable South A5 hotel — Hotel in Great Britain

Had room booked from 17.07.2022 to 20.07.2022 as i work nights on a project, because the work had some delays, my company extended and paid for 20.07 - 21.07.2022 an extra day. Receptionists guaranteed there will be no issues and nobody will wake me up to swap rooms or be kicked out as i asked specifically for that to make sure, they said no chance for that to happen as they have 4 available rooms, this was 7am. At 9am my company paid and asked same thing by calling here. Quarter 12 cleaning maid politley excused herself for waking me up to tell me that room handover is at 12 and i'm late, i explained she said ok and she left, all good. Said to try sleep as usually i am on meds for body pain and i fall asleep very hard. 12 31 loud knocks at my door almost caused me an heart attack while jumping from bed as even my hands were shaking. This was the manager of Premier Inn here in Dunstable / Luton hotel, looking quite confused and agitated, having a red face and aggresive tone where he is actually demanding me to gather my stuff he will even come in and help me do it faster for me to move to different camera. I said hold on bud, first of all yohr tone is not ok second you waked me up when the sign is showned on door and 3rd i paid for this room as discussed earlier. He started becoming coocky with inadecvate attitute, aggresive edged wording telling me why am i so difficult and i'm not doing what he wants as he is the manager here not me. Really?? I am the customer finally and i paid for a service that you had poor planning and from 9am till 12am you had 3 hours to check your reservations and see what you have and not available to book as he booked a room for a couple with a kid and my room had sofa the other room didn't, besides the fact the other room AC not working properly. At this point i'm still not sleeping, nearly 3pm at 6pm i start preparing to drive in my customers location to be there at 9pm so i can start 10pm. How is it posible to be kicked out and humiliated on the hallways by a manager that didn't even know i'm still booked there while he complaining for my attitude? At this point had to give a ring to my company and postpone today for tomorrow as i cannot afford putting other peoples life in danger driving round way exhausted this way, they agreed and will report further more to Trading standards while we will get our solicitors to recover prejudice. I swaped the room because his collegues at reception actually gave proof of proffesional behaviour especially apologising in his behalf as indeed his behaviour went over limits. Can't tell if there is a discriminatory issue aswell considering his aggresive tone and all, including the fact it was my fault he wasn't aware. What hotel is kicking out customers frim their rooms to make room for others? Bookings i'm talking about ACDR187961 for 17.07.2022 to 20.07.2022 and ACDR188275 for 20.07.2022 to 21.07.2022. I don't recommend this hotel until Premier Inn regional manager will not replace the unit's manager on site. In other companies especially the one i work for example, if we have this behaviour or bad language with customers we are sacked on spot. For more details email me, now will be busy to contact further more management about this as it is...

We arrived, with two tired children in tow 10 minutes before check in 14:50 and were told we had to wait the 10 minutes or else be charged an early check in fee, which whilst no doubt policy felt penny pinching and measley. We returned to our car, in the pouring rain and sat for another ten minutes before going back in and going through the otherwise painless check in.

Room was fine, no air con so was too hot all night at 25° even with the supplied fan. The window only opened a crack so we couldn't get any air in, making for a restless night. The restaurant next door (Table Table) is not great. Sticky tables, dirty cutlery, coffee was awful for our evening meal. Kids 4oz steak was perfect for our daughter and well cooked but the rest of our food was average but fine. Desserts were good. The next morning we went for breakfast as with kids eating free £19 wasn't horrendous for two adults and two kids. It was okay, standard fare but there were choices for eggs how you like etc. I went to the mens toilet and it was so bad, obviously hadn't been cleaned since the previous nights business and I immediately walked back out, told a member of staff who replied "that's not down to me". It really was so gross as to be an issue they clearly wern't in a rush to fix. Whilst I know technically the restaurant is a seperate business they are linked and provide a service for the hotel so include it in the review.

What was good was how close and convenient the hotel is to Luton and airport parking. For that it...

I picked this Hotel due to the fact it was close to Whipsnade Zoo . First and foremost this Premier Inn Dunstable South Hotel and joining restaurant the Horse & Jockey are the worst we've been to in all our travels to premier inn establishments,our room number 101 the electric socket in our room was hanging off the wall which is health & safety issue, and the room thermostat was set at 24 degrees and we could not alter the settings. The whole establishment and joining restaurant in need of refurbishment and decoration it gives the impression of dirtiness which it most certainly is, there's dust on the shelves in the restaurant, chipped and badly badly scratched tables and the seats are ripped and filthy. My wife complained about the wine glass she had her red wine served in it had lipstick marks and the glasses were filthy and all the Waiter did was poured it into a nother glass I would call that cross contamination. The cooked breakfast was uneditable not premier inn standard. And what happened to the smart uniforms they usually wear,this establishment was casual sruffy dress,the restaurant supervisor greeted the guests hi mate have you reserved a table barring in mind the restaurant was vertically empty,what happened to good evening...