Premier Inn Northampton West (Harpole) hotel — Hotel in Great Britain

Worst premier inn (possibly hotel in general!) I have ever been to. Checked in online and arrived at 11.15pm, sole traveller with my young son after a long journey, door was locked, fair enough. Ring the buzzer it said, I rang it, and rang it and rang it. Rang the landline, hammered and banged on the door. At one point genuinely considered setting off the fire alarm just to get someone to come let us in! Eventually my banging rang up a poor guest who let me into the hotel where I then proceeded to spend the next few minutes pressing the internal buzzer until finally someone arrived. "Have you been waiting long" she asked?? Well yes, I have... approximately 25 minutes, my son at this stage had gone back to the car in tears to lay down. Staff were very dismissive of the issue... telling me that the landline hadn't worked for ages, well that's not good is it?? I explained that I had pressed the buzzer continuously and repeatedly and clearly it didn't work. She refunded our breakfast charge at this stage and we left to go to our room (nearing midnight, with a 9 yr old). The whole hotel looked tired and grubby but it was too late for an alternative. I put my son to bed and went back to move my car, reception deserted again. Upon going back to the room and using the toilet, I noticed it stank of stale urine- like a public toilet at the beach kind of smell. Really strong. The Lino looked old and I imagine was the cause of the smell. My son was asleep so mentioned it as soon as we got up, the receptionist said she'd get it cleaned whilst we were at breakfast and we returned to a room that stank of bleach. Not to worry, within half an hour/45 minutes, the urine smell had returned. Room 31 needs more than a daily clean, that floor needs replacing, it was horrific and even my son (who regularly uses school toilets!) mentioned how bad it was. |There was no butter at breakfast and again, who lets this happen... so an order maybe wasn't delivered but wouldn't you send someone to a local shop to get a couple of blocks to portion up???|I've since read a few reviews of similar feedback and honestly, this hotel ruins the premier inn brand, myself and my son love premier inns and have stayed at about 6/7 in the last few months and have never experienced anything like this. The whole hotel needs to be shut down and sorted out, room 31 wasn't suitable for use.|At check out, I enquired about a partial/full refund and was informed it wasn't possible as "I had been let in eventually and the buzzer was working fine during the day". Surely the door wasn't locked during the day so how would they know this and when she actually tested it, must have pressed it about 15/20x before her pager beeped- with her standing right next to it. Anyhow, avoid it at all costs- go to Northampton City Centre which...

This was a disappointing experience, particularly as we usually find the premier inn brand very consistent.||My husband is a wheelchair user so we booked an accessible wet room at this hotel. The room was at the back of the hotel, and the corridors couldn’t accommodate my husband’s wheelchair. He had to get up and walk down the corridor, causing him excruciating pain and holding up other guests, which added to my husband’s stress and embarrassment.||The room itself was fine, and the lady at check in, when she was alerted to the issue with the corridors was absolutely lovely, she went above and beyond to offer what she could, such as opening the fire exits for us. Unfortunately, the design of the building made using these impractical.||We ate at the attached beefeater for dinner and breakfast. For dinner, despite us making a booking for 6pm, this didn’t make its way to the restaurant. We were asked to leave and go round the outside and enter through the bar area. Again, this was an accessibility issue - trying to negotiate the wheelchair around the tight corners on ramps and take a long way round the outside is unreasonable in my opinion as we’d booked for 6pm on check in, and arrived at 6.03.||Breakfast the next morning was fine, except that the coffee machine was broken and only instant Nescafé sachets were offered. A noticeable downgrade from the normal offering.||I’d strongly advise against booking this hotel if you have any accessibility requirements, as the design of the building and location of the rooms made this hotel inaccessible. I do want to reiterate though that this review is not directed against the staff members we interacted with, who were all lovely and a credit to the hotel. The two stars I gave were more than earned by their helpful attitude and compassion for...

My recent stay at Premier Inn Northampton West was a bit of a mixed bag. While the bed was undeniably comfortable and the room temperature was pleasant, unfortunately, several issues marred the overall experience.

Upon entering the room, I was disheartened to find it in a less than satisfactory condition. The room appeared to be dirty, with visible signs of neglect. The bathroom was particularly problematic, as water was pouring from the ceiling, resulting in a flooded mess. The persistent smell of damp indicated that the room might have had a previous leak issue that hadn't been adequately addressed.

The walls showed signs of wear and tear, with evident plaster and paint problems in various places, further adding to the lackluster ambiance. The shower cubicle was grubby, which was off-putting, and the sink emitted an unpleasant odour, making me question the cleanliness of the overall facilities.

Regrettably, the positives of a comfortable bed and pleasant room temperature were overshadowed by the numerous maintenance and cleanliness issues. While I appreciate the effort put into ensuring a good night's sleep, I cannot overlook the unsatisfactory conditions of the room.

I sincerely hope that the management takes these concerns seriously and implements the necessary improvements to elevate the quality of the accommodations. Until then, I regret to say that I would not consider staying at Premier Inn...