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The Camp at The Wave — Hotel in Great Britain

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The Camp at The Wave
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The Wave
Washingpool Farm, Main Road, Easter Compton, Bristol BS35 5RE, United Kingdom
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The Camp at The Wave
United KingdomEnglandGreat BritainThe Camp at The Wave

Basic Info

The Camp at The Wave

Main Rd, Bristol BS35 5RE, United Kingdom
4.0(103)
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Phone
+44 333 016 4133
Website
stay.thewave.com

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Posts

Oli KleinOli Klein
Not Quite as Advertised – Uncomfortable, Cold and Lacking Basic Amenities - Poor Value for Money. We ended up checking out early after just one night due to an uncomfortable experience and finding much better accommodation elsewhere, despite paying est. €100 per night here. The property is marketed as a warm and cozy glamping experience, but unfortunately, it did not live up to these expectations: - Unheated Tent: The tent was non-insulated and freezing cold, far from the cozy atmosphere advertised. Despite having a stove, it did little to warm the space, serving more as a decorative feature. The bedding provided—thin duvets—was inadequate for such cold conditions. Even wearing multiple layers, including long underwear, socks, and a wool hat, I was still cold throughout the night. Inadequate Amenities: We found additional issues with the facilities. The pit latrine was malfunctioning, there were no towels provided, and the main WC/shower area was under construction. The few available replacement facilities were not clean and far below the expected standard. Lack of Response from Staff: When we addressed our concerns with the staff the next morning, there was no effort to offer any form of compensation or solution. The staff seemed to be aware that this is not the first time this happened and the general manager was unwilling to react to the issues or meet us halfway. As a result, we had to leave early and book a hotel nearby, doubling our expenses. Given the experience, I would recommend exploring alternative accommodations in the area before booking here.
J D MedersJ D Meders
The level of cleanliness was below par. I was told upon arrival that the tent was made ready for us and just cleaned. This couldn't be further from the truth, or at least not to any standard that I would expect. The beds had hair on the sheets and stains on the covers. I pointed this out and was given fresh bedding but stupidly I didn’t think to check the kids beds, later to discover these had dried food stains on them. As we started to look more around we came to discover food residue on the floors and surfaces also had not even been wiped and The toilet seemed to have a stream of water running from it. We decided enough was enough and checked out early and booked to stay elsewhere especially with our 1 year old with us, they will pick up anything and put it in their mouths. I emailed to inform the Wave of our unhappiness and reasons for leaving but never received any response apart from the automatic i hope you enjoyed your stay. I feel that this is terrible customer service. At most I would expect some money back and at least I would expect an apology but to completely ignore in my opinion is unacceptable. The only positive I can give the Wave is their team on the water were fantastic. My kids loved the play in the bay session and the guy on duty really looked after my daughter when she wanted to have a break. The facilities around the activity were great and the cafe and shop looked great. I would recommend having a surf experience here but look to stay elsewhere
DuncanDuncan
Disappointing Stay – Poor Value for Money We were extremely disappointed with our stay at this camp. Despite paying over £100 per night, the experience was far below acceptable standards. Freezing Cold at Night The cabin’s stove barely provided any heat, and the bedrooms remained freezing cold throughout the night. Broken and Dirty Facilities The toilet in our cabin was broken. In addition, the communal showers and toilets were filthy and clearly not well-maintained. Most of the communal showers were under construction, leaving very few available for use. No Refund, Forced to Leave Early We ended up having to book another hotel due to the conditions. Despite our complaints, we were unable to get a refund from the camp. This left us feeling cheated and disappointed with their lack of customer care.
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Find your stay

Pet-friendly Hotels in Great Britain

Find a cozy hotel nearby and make it a full experience.

Not Quite as Advertised – Uncomfortable, Cold and Lacking Basic Amenities - Poor Value for Money. We ended up checking out early after just one night due to an uncomfortable experience and finding much better accommodation elsewhere, despite paying est. €100 per night here. The property is marketed as a warm and cozy glamping experience, but unfortunately, it did not live up to these expectations: - Unheated Tent: The tent was non-insulated and freezing cold, far from the cozy atmosphere advertised. Despite having a stove, it did little to warm the space, serving more as a decorative feature. The bedding provided—thin duvets—was inadequate for such cold conditions. Even wearing multiple layers, including long underwear, socks, and a wool hat, I was still cold throughout the night. Inadequate Amenities: We found additional issues with the facilities. The pit latrine was malfunctioning, there were no towels provided, and the main WC/shower area was under construction. The few available replacement facilities were not clean and far below the expected standard. Lack of Response from Staff: When we addressed our concerns with the staff the next morning, there was no effort to offer any form of compensation or solution. The staff seemed to be aware that this is not the first time this happened and the general manager was unwilling to react to the issues or meet us halfway. As a result, we had to leave early and book a hotel nearby, doubling our expenses. Given the experience, I would recommend exploring alternative accommodations in the area before booking here.
Oli Klein

Oli Klein

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Find your stay

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Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
The level of cleanliness was below par. I was told upon arrival that the tent was made ready for us and just cleaned. This couldn't be further from the truth, or at least not to any standard that I would expect. The beds had hair on the sheets and stains on the covers. I pointed this out and was given fresh bedding but stupidly I didn’t think to check the kids beds, later to discover these had dried food stains on them. As we started to look more around we came to discover food residue on the floors and surfaces also had not even been wiped and The toilet seemed to have a stream of water running from it. We decided enough was enough and checked out early and booked to stay elsewhere especially with our 1 year old with us, they will pick up anything and put it in their mouths. I emailed to inform the Wave of our unhappiness and reasons for leaving but never received any response apart from the automatic i hope you enjoyed your stay. I feel that this is terrible customer service. At most I would expect some money back and at least I would expect an apology but to completely ignore in my opinion is unacceptable. The only positive I can give the Wave is their team on the water were fantastic. My kids loved the play in the bay session and the guy on duty really looked after my daughter when she wanted to have a break. The facilities around the activity were great and the cafe and shop looked great. I would recommend having a surf experience here but look to stay elsewhere
J D Meders

J D Meders

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Find a cozy hotel nearby and make it a full experience.

hotel
Find your stay

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Find a cozy hotel nearby and make it a full experience.

Disappointing Stay – Poor Value for Money We were extremely disappointed with our stay at this camp. Despite paying over £100 per night, the experience was far below acceptable standards. Freezing Cold at Night The cabin’s stove barely provided any heat, and the bedrooms remained freezing cold throughout the night. Broken and Dirty Facilities The toilet in our cabin was broken. In addition, the communal showers and toilets were filthy and clearly not well-maintained. Most of the communal showers were under construction, leaving very few available for use. No Refund, Forced to Leave Early We ended up having to book another hotel due to the conditions. Despite our complaints, we were unable to get a refund from the camp. This left us feeling cheated and disappointed with their lack of customer care.
Duncan

Duncan

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Reviews of The Camp at The Wave

4.0
(103)
avatar
4.0
1y

POSITIVES : @£180 for three of us, this was really great value. The tents were great, clean and we were provided with plenty of wood for the log burner, enough to start it up again in the morning. The location, though not with a view as such did let us look out onto what make a great safari like vista of tents surrounded by long wild grasses and wild flowers everywhere. Wooden raised walkways to each tent allow feet to stay clean and dry. The living accommodation is brilliant. ||The there is the amazing surf center right next door which has a great cafe, shops and facilities including a bar and a string range of interesting food and beverages. It all felt very chilled and really well resourced. Power for the pools is all from renuable energy. ||Negatives..... the showers were supposedly only to be used by campers. They were in fact used by lots of people coming in from the pools. The showers for men were a bit iffy, being black which showed all the residue of earlier habitats and a dark tiled floor which revealed every water mark. In the toilet the same applied. My wife said the ladies were actually quite mucky and one had no paper and there was evidence of pidgeon bird poo on the toilets and the floor. ||This was all tolerable and very much a first world problem. The real issue in our case were the neighbours. The tent to our left had a hen party going on. I wasn't aware that was allowed. A young lad helper did have a word at about 8 pm or so, but it didn't stop them. At least they went quieter by about 10.15 pm. But then at 5am a group in the next tent got up and out making a horrendous noise, laughing and joking. My next door neighbours on the other side had kids who were up screaming and fighting at 6am and not stopped by the parents. so by then I was not going back to sleep.||This wasn't the fault of the Wave Centre, just annoying holiday makers. Tourists ruined our experience somewhat. But I'd still rate it 4 out of 5 because despite a lack of sleep as it's potentially a brilliant location break. The guys there need to make it much much clearer what the rules are over noise as best they can. Just ask for a tent away from other people if that's a possibility. No...

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avatar
5.0
4y

Amazing venue and vibe. We just spent a week glamping at the wave and surfing. The first thing you notice at the wave is the customer service. Staff are happy to be there and happy to help you. The team at the wave have proven that the concept of awesome customer service has not gone extinct! With the tone set by the team, the vibe great throughout the venue. Everyone was welcoming and helpful and it was not long before we were having a great time and making new friends.

The Wave The wave is awesome - I only got as far as advanced but saw a significant and rapid improvement in my and the boys surfing. While catching a wave is relatively easy, constantly paddling back out can be quite tiring. Do not book back to back or more than 2 slots n a day unless you have been or are really fit! Two sessions a day was about all my body and wallet could handle!

The food He food was very good. Great variety, and while not the cheapest, the portions were good and quality was excellent. I will happily buy meals there again.

The facilities All in the facilities were great, clean and well maintained. Anywhere that actively encourages skateboarding as a means of getting around is my kind of place! The wifi at the clubhouse is strong.

The tents The tent exceeded expectations. Large, clean airy, comfy. No problems recommending and definitely going back.

In short a brilliant place to spend a day or a week either you are c complete beginner or relatively good. There is something for everyone, including the non surfers. Your technique confidence and fitness will improve significantly, as will your zen and happiness and daily smile quota! Catching consistent waves like...

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avatar
1.0
1y

Not Quite as Advertised – Uncomfortable, Cold and Lacking Basic Amenities - Poor Value for Money.

We ended up checking out early after just one night due to an uncomfortable experience and finding much better accommodation elsewhere, despite paying est. €100 per night here.

The property is marketed as a warm and cozy glamping experience, but unfortunately, it did not live up to these expectations:

Unheated Tent: The tent was non-insulated and freezing cold, far from the cozy atmosphere advertised. Despite having a stove, it did little to warm the space, serving more as a decorative feature. The bedding provided—thin duvets—was inadequate for such cold conditions. Even wearing multiple layers, including long underwear, socks, and a wool hat, I was still cold throughout the night.

Inadequate Amenities: We found additional issues with the facilities. The pit latrine was malfunctioning, there were no towels provided, and the main WC/shower area was under construction. The few available replacement facilities were not clean and far below the expected standard.

Lack of Response from Staff: When we addressed our concerns with the staff the next morning, there was no effort to offer any form of compensation or solution. The staff seemed to be aware that this is not the first time this happened and the general manager was unwilling to react to the issues or meet us halfway.

As a result, we had to leave early and book a hotel nearby, doubling our expenses. Given the experience, I would recommend exploring alternative accommodations in the area before...

   Read more
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