The Llawnroc Guesthouse — Hotel in Great Britain

My wife and I recently spent 4 nights at the Llawnroc in celebration of a significant anniversary. We have stayed here 2 or 3 times before. The place is not what it once was: there is something of an air of neglect (one of the bars and the orangery are closed off and marked'No entry to guests'; the once pristine terrace is now weed infested in places; one of the glazing bars in our room's door to the balcony was hanging off) and a distinct lack of staff (reception manned only part-time, breakfast tables not cleared inside and outside tables not cleaned or set even in the loveliest weather). |It all began to go wrong on our arrival after a 7 hour journey from the West Midlands. My wife had booked our room: we were to stay in a sea-view suite with balcony - the hotel's 'best room', she was told. Fortunately for us, she had obtained details of our room/booking in writing. The receptionist told us that we were booked into an 'ordinary' sea view room - not a suite - without a balcony. There then followed the bizarre events of the receptionist asking my wife to forward to her details of what the 'bookings team' had promised, as there were apparently 'no records' to back up our claim. My wife did so. The 'best room' was already occupied - booked out to someone else despite our earlier booking, so we were shown 2 alternative rooms. We chose a different room without balcony for our first night night with the suggestion that the room we had originally booked might be available for the remainder of our stay. The shower in this room did not work - scalding water and almost impossible to turn off.|Instead of an easy 5 minute check-in, it took us a somewhat stressful half hour to complete this process. On asking to speak to the owner we were told an email address would be provided for us to write about our concerns.|We did in fact get the promised/contracted room for the remainder of our stay and the owner unexpectedly telephoned us during our second day. He was unsympathetic and unhelpful, telling us that we had an amazingly good rate for our stay - and that we should not have been offered a 3 for 2 deal or a free dinner and breakfasts. The deal was offered to my wife by the Llawnroc 'bookings team' - my wife in fact contacted the Llawnroc after receiving a promotional email from the Hotel offering the 3 for 2 deal including breakfasts and a free dinner. The owner made us feel as if it was our fault that we had such a 'good deal'. He suggested that we had 'taken advantage' of the Hotel. This being the case, there was absolutely nothing he could do (besides 'a glass of wine') to address the inconvenience and stress of the check in and the first night spent in the wrong room.|A couple of days into our stay we arrived back at the Hotel in order to change for dinner in Mevagissey. Our room's door wouldn't open. And the reception was initially unmanned. The receptionist was busy showing rooms to potential guests. So we waited around until she was free. Bear in mind we had a table booked and knew it might be given away if we were late on so busy a day in August. The receptionist told us it was all OK, no problem, and proceeded to update our key to allow access. I explained to her our concerns - the risk of losing our booking, and the unnecessary stress relating to this. We were a few minutes late but kept our table!!|To end on a positive note, the food at the coast restaurant was very good during our two dinners. And the location of the Hotel is really lovely. We will not though, be returning.....unless it comes under new ownership (we discovered during our stay that the Hotel is up for sale....which might well explain some of our...

The room, decor and and opulence was stunning. Food was some of the best we had ever had and the waiting staff was helpful, friendly and Nothing was too much trouble!

However, I am unable to give 5 stars (which I most certainly would have done if my husband wasn't a full time wheelchair user), this is the reason why. Despite mentioning when booking and several emails following up thar my husband is a paraplegic and is unable to use Normal facilities, we were assured that wouldn't be a problem.

We booked in, got to our room, which was amazing . . . BUT, on checking the bathroom, there was barely enough room for my husband to turn around in his wheelchair and the bath had no handrails, no seat for him to transfer on to and the shower tray had a lip on it the entrance was too narrow and even if there was a shower seat in there (which there wasn't) the controls were at the entrance end and the shower head was at the other end of a 6 or 8ft shower tray!!

When we complained to Kataya on reception, she first claimed that we didn't mention my husband's wheelchair, when we said we had the emails to prove it, she said, "oh yes", the solution she offered was not only less than ideal, but still impossible! She said that my husband could use the shower in their unoccupied wheelchair accessible room, and could bring him a shower seat. The problem with that being, firstly, it's embarrassing for him to have to ask every time he would want to shower, and secondly, she couldn't understand what the problem was with the shower controls up one end and the shower head up the other end? At no time was there any kind of apology!

Finally, on checking out, when we were asked if we enjoyed our stay and we explained to the woman on the desk again, she couldn't see what the problem was, and again . . . not once did anyone apologise! In fact she even argued with my husband (who has been a paraplegic for 30 years) that they WERE accessible!

When our daughter asked if we enjoyed our stay, and we told her that we had (apart from the inaccessibility of the bathroom, she said, "we'll, I hope you got an apology", and we told her no, she rang the hotel and spoke to someone and told them just what she thought! It was only because of this that we did get a partial refund and apology!!

This marred what should have been a wonderful experience, which it could have been but for this problem!

If you are able-bodied, we couldn't recommend it highly enough, but, if like my husband, you are a full-time wheelchair user . . ....

We have been coming to Gorran for nearly 20 years and seen the transformation of this hotel. |We have eaten here whenever we have stayed in Gorran and had some lovely meals.|We wanted to try the new Coast restaurant and there is a new chef who started in March.|WOW!!! We had a fabulous meal!|Great attentive manager and team.|Drinks weren't too over priced...I had Strawberry and Rhubarb gin...the price included the cost of the mixer....Fevertree Elderflower tonic....lovely!!!|My husband had St Austell Tribute which was on tap....nice touch!|We decided just have main and dessert so didn't try the starters but the choice looked delicious especially the Scallops.|Plenty of choice for vegetarians too.|Our mains were lovely....husband had chicken breast in cream sauce with broken mash.|I had Newlyn hake with Samphire and I had some seasonal veg on the side.|My fish was cooked beautifully and my husbands chicken was soft and succulent....all fresh, hot and tasted fabulous!|Desserts did not disappoint either....I had the cheesecake.... chocolate and raspberry indulgence on a plate.|My husband had the cheese board...it was huge...I couldn't have eaten it all but tried some of the cheeses.|Fruit, fruit cake, biscuits, celery and 4 types of cheese....amazing choice and all local. |The smoked Brie was just fabulous. We asked what all the cheeses were and the chef himself came out to let us know.|He is lovely and so is his food ...bravo young man!|I would thoroughly recommend you go to experience this restaurant.| 2 courses for 38 pound was excellent value and finished our holiday in a wonderful way.|The hotel is also rather marvellous!!!!|Thank you to all at the Llawnroc....we...