Ziggucamp — Hotel in Great Britain

Great check-in and check-out - really helpful staff and fantastic buggies to help us with our luggage. The tent was great, and in a fab location - only downsides were the very thin duvets that really didn't do it at night (had to sleep in lots of clothes) and the fact that the advertised USB plugs were 3 pin plugs (yes, they said there would be 3 pin plugs, but didn't say that meant the USBs wouldn't be there).||||The showers and loos were ok, although we had 2 occasions of our block stopping flushing completely and one morning where the water was absolutely freezing (worst shower of my life!) - it would have been pretty easy to put up a sign once this was known, or just have one of the staff redirect people to the main showers - no idea why they didn't think to do that.||||Sadly that's where the good points ended. The catering was the very worst I have ever experienced - no hot plates to serve breakfast (even Travelodges have this down!) resulting in 1.2 hours for a lukewarm breakfast on the first morning, which really started our fest off so horribly. It was particularly awful because they had said it would be 20 mins, which became a very obvious untruth on sitting down and hearing from others who had already been waiting an hour. When, after an hour, I said their system was all wrong they told me it's hard to cater in a field and I was being "unkind".. um, I work in Film, I've been catered in the Sahara desert, Four Seasons didn't know the first thing about even a basic catering system. This was a controlled site, a known number of guests, a known number who had purchased the breakfast package (all of whom said if they hadn't already paid there is no way they would have queued - it was the bonding conversation around the campsite!) - no planning and no clue sadly. They only survived without a riot because we were all happy festival goers, desperately trying to make the best of everything! Put this experience anywhere else but Glastonbury (or a wedding) and it would have been a very different story ...||||After that I went at the crack of dawn each day, and even though they did get a single hot plate setup for Friday, that was still woefully inadequate. Even Thursday evening when we ordered a pizza we were told we'd have to wait for an hour, which we did, for a pretty awful result. We had eagerly viewed the menu on the first night, but it became very clear, not worth the wait or the money.||||But the icing on the cake for me was when I went to buy my friend a tea on Saturday morning and asked for just some hot water in my own cup because the wind had prevented me using the camping stove - I was charged £3 for her tea (fine) and £2 for lukewarm tap water - when I queried the water charge I was told "those are the rules, we don't make the rules" ... ! So I spoke to the site manager who apologised and said that was ridiculous and he'd sort it ... next day? Same thing. Spoke to them again. Next day? Same thing. Since then I have spoken to the owner who says that's his decision and no, he won't change it - apparently it costs a lot to provide a hot water urn. Um, overcharging for such petty things alters the feeling from a "business class flight" where you're being looked after, to a Ryan Air bargain bucket where they want to screw as much as they can get out of you. Having paid £1.4k already, surely just adding on a couple of quid to cover those "costs" (if they really are so astronomical?!) would have been preferable? Or even an Honesty Jar system? Either of those would say "we value you, we're looking after you" rather than "those are the rules, we don't make the rules" which smacks more of prison camp than boutique campsite. Flexibility? Nope. Not at all what I would have expected from the lovely promo video and welcoming words on their website. ||||Sadly we met this negative mantra on many occasions - eventually we just gave up and accepted that the queues and service were far better on the Glastonbury site itself, despite sharing that with 200k people :) So to summarize, on the last night we wanted to sit by the fire, but virtually all the seats were taken by staff having a jolly - no thought that maybe paying customers might like to sit near the fire at the end of the fest? We felt really valued when we arrived, and really pettily fleeced by the time we left. Asked for a refund on the breakfast package on that first day - never got a response. I finally did get a refund once we got home, but fixing problems on the spot i.e. a CAN DO attitude, would have made all the difference in the world. Instead it was fobbing off and negative mantra. Next year we will research other options - we'd have been happy to give these guys another chance, but they already asked us to do that when we complained on site, and we did ......

Great check-in and check-out - really helpful staff and fantastic buggies to help us with our luggage. The tent was great, and in a fab location - only downsides were the very thin duvets that really didn't do it at night (had to sleep in lots of clothes) and the fact that the advertised USB plugs were 3 pin plugs (yes, they said there would be 3 pin plugs, but didn't say that meant the USBs wouldn't be there).||||The showers and loos were ok, although we had 2 occasions of our block stopping flushing completely and one morning where the water was absolutely freezing (worst shower of my life!) - it would have been pretty easy to put up a sign once this was known, or just have one of the staff redirect people to the main showers - no idea why they didn't think to do that.||||Sadly that's where the good points ended. The catering was the very worst I have ever experienced - no hot plates to serve breakfast (even Travelodges have this down!) resulting in 1.2 hours for a lukewarm breakfast on the first morning, which really started our fest off so horribly. It was particularly awful because they had said it would be 20 mins, which became a very obvious untruth on sitting down and hearing from others who had already been waiting an hour. When, after an hour, I said their system was all wrong they told me it's hard to cater in a field and I was being "unkind".. um, I work in Film, I've been catered in the Sahara desert, Four Seasons didn't know the first thing about even a basic catering system. This was a controlled site, a known number of guests, a known number who had purchased the breakfast package (all of whom said if they hadn't already paid there is no way they would have queued - it was the bonding conversation around the campsite!) - no planning and no clue sadly. They only survived without a riot because we were all happy festival goers, desperately trying to make the best of everything! Put this experience anywhere else but Glastonbury (or a wedding) and it would have been a very different story ...||||After that I went at the crack of dawn each day, and even though they did get a single hot plate setup for Friday, that was still woefully inadequate. Even Thursday evening when we ordered a pizza we were told we'd have to wait for an hour, which we did, for a pretty awful result. We had eagerly viewed the menu on the first night, but it became very clear, not worth the wait or the money.||||But the icing on the cake for me was when I went to buy my friend a tea on Saturday morning and asked for just some hot water in my own cup because the wind had prevented me using the camping stove - I was charged £3 for her tea (fine) and £2 for lukewarm tap water - when I queried the water charge I was told "those are the rules, we don't make the rules" ... ! So I spoke to the site manager who apologised and said that was ridiculous and he'd sort it ... next day? Same thing. Spoke to them again. Next day? Same thing. Since then I have spoken to the owner who says that's his decision and no, he won't change it - apparently it costs a lot to provide a hot water urn. Um, overcharging for such petty things alters the feeling from a "business class flight" where you're being looked after, to a Ryan Air bargain bucket where they want to screw as much as they can get out of you. Having paid £1.4k already, surely just adding on a couple of quid to cover those "costs" (if they really are so astronomical?!) would have been preferable? Or even an Honesty Jar system? Either of those would say "we value you, we're looking after you" rather than "those are the rules, we don't make the rules" which smacks more of prison camp than boutique campsite. Flexibility? Nope. Not at all what I would have expected from the lovely promo video and welcoming words on their website. ||||Sadly we met this negative mantra on many occasions - eventually we just gave up and accepted that the queues and service were far better on the Glastonbury site itself, despite sharing that with 200k people :) So to summarize, on the last night we wanted to sit by the fire, but virtually all the seats were taken by staff having a jolly - no thought that maybe paying customers might like to sit near the fire at the end of the fest? We felt really valued when we arrived, and really pettily fleeced by the time we left. Asked for a refund on the breakfast package on that first day - never got a response. I finally did get a refund once we got home, but fixing problems on the spot i.e. a CAN DO attitude, would have made all the difference in the world. Instead it was fobbing off and negative mantra. Next year we will research other options - we'd have been happy to give these guys another chance, but they already asked us to do that when we complained on site, and we did ......

Review of our stay for Glastonbury 2024

The welcome was very warm from the staff and they help transport all your luggage from your car to your tent via ATVs with trailers so you don't have to lug everything across the fields.

We stayed in a luxury furnished bell tent which had two very comfortable raised double beds, with good pillows and a big thick duvet which kept us warm during the 10-12c nights. There are plug sockets in the tents to charge your phones, (you are requested not to plug anything else in as this may overload they system).

Showers - they are plenty, the most I queued in 5 days was for 60 secs for one to become available. They are kept very clean and were always hot.

Toilets - again very plentiful and regularly cleaned. I didn't walk into a toilet and leave due to the poor state, they were all very well maintained.

Hair & beauty facilities - There was a whole building full of mirrors and beauty facilities which I didn't visit but the reviews from my sister were glowing and she was more than surprised by the offering and free samples available.

Catering - There was a two bars, one outside with plenty of seating and a second in the tipi tents which also double up as the coffee shop. The organisiation of the coffee shop in the morning would put most high street coffee shops to shame, they were slick, polite and very efficient. There was 4-5 catering trucks, which didn't seem to close (i'm sure they must have done?), we walked past at most hours of the day and they were always serving. The tipi has a lovely firepit which was nice to return to at the end of the night.

Shuttle Bus - this was highly efficient. It takes 3-4 mins to get from Ziggu to the bus drop off point near Gate A. There was always at least 1 bus waiting at either end and the longest we waited was probably 5 mins for more passengers to arrive. The walk from the bus to Gate A was probably 15 mins and another 10 mins to the Pyramid Stage once in. To reenter Glastonbury each day you will be required to take your ticket, wrist band and the reentry slip you are issued when you departed the night before. Reentering only takes a few mins, they may wish to check your bag for any glass bottles but with us they generally just gave the bag a squeeze.

Leaving on Monday was super easy. Cars parked in the Glastonbury car parks took quite a few hours to get out, some 4-6 hours I believe, we drove straight out and was away within 5 seconds.

Would I use Ziggu again, absolutely yes.

Would I change anything - I'm not sure I would, It worked very well and i was very happy with the...