DoubleTree by Hilton Belfast Templepatrick — Hotel in Ireland

Il start with the postive we book this hitlon 2 years ago for our big day, the day was fantastic, but this was INSPITE of all this hotel had put me and my friends and family through. The staff on the wedding day were excellent so thank you for that.

Now for the hotel. We arrived to a building site, we booked this 2 years ago and were told the hotel would be complete, it could only benefit us as guest would have the experience of brand new rooms and spa area.. the photos i attached will give u a brief insight of the stay.

We had booked over 30 rooms in the hotel, people coming from england belfast and as far as canada, most for their first visit to n.ireland. this is what they were greeted with. The reception staff are the worst employees i have come across in hospital. Upon my guest arriving , one lady in a wheelchair couldnt access front entrance as it blocked so had to go down the side filled with dust and plywood, one of my guest couldnt access their room to 6pm they arrived at 12 noon. The reception staff were then trying to charge my guest different prices even though most had booked via a link we had at a set rate.

These reception staff were then caught talking about myself, the groom on the morning of my wedding while some my guests were arriving, they didnt care not professional or competent enough to realise the hotel had over 100 guest of mine there already. They gave my groomsman a key to a room which was the bridal party room, he was so embrassed an angry when he went to his room and walked in on the bridal party getting changed.

Now the event management team.. we have had 6 different wedding co ordinators in the time we booked the wedding.. most left the company, this was a warning sign.. it was relyed back to me that one of the event team was using my wife as an example of a difficult bride in an event management training day.. a friend was there and was able to communicate back to me. how totally unprofessional, id love to know what was difficult as we had the stress of going over the details for the wedding and room planning with 6 different co ordinators as they were incapable of passing correct information.

My father in law was charged for his complimentary stay and had to be refunded which took alot of time away from his day before the wedding with his family.

After we had checked out 3 hours later i was visiting my fathers grave site paying my respects only to receive a message from my bank to say hilton Templepatrick had tried to take 573.70 from our account,, we paid for everything in advance 2 weeks before the wedding, and paid for our stay also.. we still waiting to here back why we they attempted to charge this amount.

In closing this review o had sat with the manager cormac and ask for compensation as this is not what we had booked. Cormac spike with the owner and the message given to me in the late afternoon the day before my wedding was if you dont like it CANCEL YOUR WEDDING... that was the owner response.. he said he refund us on the sunday which was totally hurtful and made me very upset... there are alot more issues but this review is long enough... please guys this is a warning to anyone thinking of a stay in this hotel under...

Went there for afternoon tea as a party of 9 people. Shared a tray stand between 2 people. Only 2 different types of sandwiches, scrambled egg on granary bread and ham salad on white bread. Not a great selection of sandwiches and the granary bread was a bit hard and stale, could have been a lot fresher. Only 2 small plain scones that could have been a lot bigger, could have got a bigger packet of scones in the petrol station en route. Good selection of jams, butter and clotted cream with strawberries for scones. Varied selection of nice mini slices of cake and cheesecakes which were nice and fresh. As we did not finish off all the cakes we were given plastic containers to take home the uneaten cakes which was handy. Eventhough I believe you can get refills of tea and coffee included in the price we did order cappuccinos, Americano and lattes at no extra cost which was good. As this was my first time having afternoon tea I thought it was alright. Staff friendly and helpful but need more staff at the bar or wherever the coffee is made as it sometimes took a while to get fresh coffee once ordered. A better select of sandwiches with fresher bread would be great as your in trouble if you don't like ham salad or scrambled egg. When you are paying for scones in a hotel you would expect to get a decent size of handmade scone and not the sort that come in a 6 pack of plane scones for a pound at Tesco's. To be honest it was alright but from taking to others there they felt that they have had better afternoon tea elsewhere. The reason we went there was because some of the group had afternoon there before but we're disappointed it was not as good as the last time. If there was a better selection of sandwiches and the scones did not look like they came out of a supermarket, I'd say it would be a 5 star experience for the price as the staff were courteous and the hotel was nice and clean. Thought there would have been more people having afternoon tea there but only 1 other group when we arrived and a different group when we left. As we ended up going to the bar before and after the tea I'd say it would be a great wee earner if they could attract more people to the hotel with a better...

Hotel is a advertised as 4 star- is more in keeping with a three star.

Check in: Issues with check in, problems over dinner included but resolved quickly Key card deactivated during stay and had to go to reception to resolve.

Health club: Extensive rusted damage to ceiling in mens showers. Substantial water damage and staining to ceiling in mens changing room. Hair drying facilities out of order in men changing room. Pool cold Jacquzzi cold with 4/6 jets broken

Hotel interior: Elevator glass shattered Vending machine out of order on first floor Broken light fixtures in hallways Doors and walls extensively marked and damaged in hotel hallways

Hotel room: In room safe was broke and maintenance was not available during our stay. Room dirty, dated and dusty. Carpets ripped and coming away from source in multiple places in the room. Carpets raised in places which prevent opening and closing of internal doors and wardrobe Walls extensively damaged in mutiple places with deep scores and holes throughout. Walls substanically marked and in need of painting Skirting boards chipped, broken, marked and caked in dust Radiator dated with mutiple markings All furinture dated and damaged. Multiple scratches and chips and breakage.  Glass in tables broken and chipped at edges. Bed frame broken and chipped. Couch caked in dust with dirty tissues from previous guests and feathers behind it Headboard dusty Mirrors water marks and spots Balcony outside floor tiles lose and railings damaged Curtains dirty with mark and railing broke- does not cover the entire window area with substanical gap letting in light making it difficult to sleep Tiles in bathroom broken on floor and walls Kettle in room rusted and mildew dust in hotel room door Door frames damaged and not painted in places.

Location: Parking is ample. External grounds are well maintained. Scenery and landscape are nice. Staff are professional and friendly. Had breakfast lunch and dinner here, the food...