Travelodge Birmingham Airport — Hotel in Metropolitan Borough of Solihull

The location is close to the airport but it wasn’t that easy to get to and from the airport without a taxi. The taxi is only a few minutes but it wasn’t cheap. There’s a bus from the train station part but it’s a bit of a walk from the terminals, and it didn’t go the way google maps said it would so i had to take a cab anyway on my way to the hotel. My Uber from the hotel to the airport at 5 am was 16 pound so it’s not even that cheap though it’s close. There’s really no easy option but taxi at that time with bags.

The room was very hot. There’s no AC and the fan didn’t work. I asked for a new fan and they didn’t have any to spare. They said they’d look and try to bring me one but I didn’t get one, as they were full and don’t have enough.

Rooms are comfortable enough but very basic, most of the outlets didn’t work, the heating/cooling unit in the room didn’t work, I had to sleep with the window open since the room was 27 degrees , which made it very loud at night as I faced the highway.

The lobby is redone and modern, the service is very friendly. Every staff member was pleasant.

All in all you get what you pay for and it’s clean for a stop over, but it’s not near anything really so it’s ok for sleeping but a transfer at the airport station and a bus and train to the town center. I walked about 30 minutes to a sushi spot for dinner from the hotel, the highway does have a side walk but anything to eat or drink is a bit far if you don’t want to stay on site for the bar/restaurant.

It’s fine, it just ended up being more of a cost with the Ubers than i expected. If they had an airport shuttle or earlier breakfast for morning travel it would be...

My partner and I desperately needed a place to stay after walking out of another nearby hotel where the bedding was so disgusting, bloodstained duvet and ancient bed, we refused to sleep in that particular hotel. It was approximately 11.30pm when we urgently phoned around any hotel we could spend the night in. After contacting four hotels that were fully booked we contacted the Birmingham Airport Travelodge. We were new to the area and several of the roads, motorways and slip roads, leading to the hotel were blocked off due to roadworks. As a consequence of being lost and roads leading to the Travelodge being blocked off we were really tired and stressed. Being aware of how tired we were, the time of night (now around 12.30pm) and stress we were under an employee named Lucian called us back and stayed on the phone for well over 40 minutes, talking us through directions on alternative routes to our destination. Without his persistence and patience it would have taken us hours to get there, perhaps we would have ever found it as the sat nav just kept taking us round in circles. When we were in sight of the hotel Lucian ended the call to have a hot chocolate ready for us on our arrival, by now it was around 02.00am the following day. He and Rachel, receptionist , greeted us in a very warm and welcoming way, they couldn’t have been more friendly and empathetic. Truly both Lucian and Rachel turned what was previously an horrendous situation into one where we’re able to get a good nights rest. My partner and I cannot thank these two employees enough. If only all workers were as astute and empathetic as they are. Again many thanks...

Room was ok, but man their staff is bad as hell. In the evening, at check in, I advised the gent that I'm leaving for an early flight, would need a wake up call at 4:45 & the paid breakfast around 5-5:15.

Been advised it's all good and will be sorted. Morning came, no wake up call, went down to reception to check on the promised breakfast.

Explained the situation to the 2 ladies at the reception and asked if I could have my breakfast, their first reaction was laughing to my face in a superior way. Been told that they couldn't do that before 6:30. Told them what the gent advised last night, they couldn't care less.

I said, that's absolutely fine and requested a refund for the breakfast. Been advised that due to booking on the cheaper rate, that wasn't possible, as you don't get a refund for a cancellation. I've tried explaining I didn't cancel anything so there's not that case and that refers to the room - that's how it reads on their website - been told it refers to anything they want it to refer to.

On the hotel's website, there's no statement showing breakfast hours. I've asked to speak to a manager, there isn't one in. How convenient. They've pocketed my breakfast money, didn't fullfil their part of a written contract & just expect me to now run to the airport & go through everything on an empty stomach.

Appalling. Avoid the staff, they'll lie to you and laugh in your face, on what their colleagues promised.

Light sleepers be aware, the airport is close and it's loud all night.

Reception even blocked the door I walked out on to smoke a cigarette after their rude as...