Lydgate House Hotel, Dartmoor — Hotel in West Devon

Fairly pleasant stay. Hotel small clean and comfortable. Decor v traditional and beds comfortable.

However there were some issues:

Upon my arrival one of the owners offered to take my baggage to the room. However he requested, in a "restrained, apologetic" way that one should not "burn incense in the room " as "it sets off the alarms". I replied that I had no incense and would have no intention of doing such a thing in a hotel...to which he responded that " he couldn't help but notice an incense smell " from the baggage. This was a bit alarming but I thought nothing more of it. We are a British Asian family.

Second point.: I would have appreciated manually controllable central heating in room rather than a heater for my elderly mother ( heater rapidly became hot and fused after 3 days with no other heater available - therefore had to buy my own. This was known to the owner as they could offer no second heating option. What ensued was quite a uncomfortable atmosphere between myself and hosts when I raised my concerns.

The proprietor stated categorically that the central heating remained off throughout the year.

They however offered to provide me with more quilts. Note is was a particularly rainy week in august and the temperatures had dropped outside Heater ( self bought) and quilts togther made for a more comfortable final night for my mother.

I was also extremely surprised to be asked by one of the owners why I had thought to bring an elderly frail ill person to dartmoor, given the unpredictability of he weather ( My mother is 86 and not ill , however she is, like any other person of this age group, vulnerable to chest infection in the wrong conditions. Also I've taken my v frail mother to the Alps in Switz, bavaria and Austria in autumn and northern Spain, with no issues - the hotels were small family run efficient extremely friendly and go out of their way to provide basic comforts for elderly frail guest)

During this somewhat "heated conversation" which ensued,the proprietors reminded me that they had loaned us a wheelchair ( implication being that I should have been satisfied at this and stopped complaining?

I feel rather sad that my family and I didn't really feel " at home" There was an air of " forced geniality and politeness" and the hosts appeared at times rather " exasperated " rather than show a real sense of willing to show any empathy and resolve the issue.

I found the stay rather uncomfortable and would have liked to feel more at home.. I would have liked very much to use the lounge to read with my family however I didn't feel comfortable...

After reading another persons review on Facebook regarding their afternoon tea experience at Lydgate hotel, I thought it would be nice to take my elderly friend who is unfortunately in the first stages of dementia, but still enjoys going out.|We live about an hours drive away, but it’s a lovely scenic drive across the moors, to the quiet little village of Postbridge. We were a little early so decided to stop in the car park and visit the National Park Visitor Centre and took a stroll down to the famous clapper bridge.|The drive down to Lydgate was along a lane with an avenue of trees at which the quaint little hotel is at the end of. You could almost mistake it for a house as it’s so cute. |We were met at the door by Kelly whom I had spoken to when I rang and booked our afternoon tea. Immediately she was welcoming and friendly and very good with my friend Penny, as I had already mentioned during our phone conversation, had dementia.|The weather was superb that day so Kelly asked if we would prefer to sit outside on the balcony, which we did. The views were absolutely stunning.|Our tea/coffee were served in bone china cups, very fitting.|The afternoon tea was delicious and consisted of a variety of lovely sandwiches, quiche, scones jam and cream and three, yes three mouth watering cakes.|Kelly made sure we were okay and that everything was to our satisfaction, which of course it was, but it was lovely to be asked. She conversed with us several times and kept us topped up with tea. She was a lovely pleasant lady and made the whole experience even more enjoyable. |I highly recommend this place and will definitely...

Initially my impressions of this hotel were excellent, but in staying there for two nights in September, I encountered serious issues. I wrote to the hotel about these matters, but have received no reply whatsoever. ||MY PROBLEMS WERE:||1. I stayed in one of the two "best rooms" (Buzzard) but two walls were damp with lose wallpaper due (I think) to damp penetration from an abutting lean to roof and also conservatory.||2. Partly due to the damp, the room was always cold. The heating barely operated and did not heat the room effectively. The coldness of the room exacerbated the damp walls and meant I had to sleep with two hot water bottled to keep warm. When I complained about the cold there was no constructive response. I was just told the heating operates from 6 to 9. I heard two other guests complain of the cold in their cottage. ||3. For £200 per night my room was very poor value for a damp cold room. ||4. I also thought the two-course dinners were over-priced for what they were. ||5. There was no power point alongside the bed. The one available socket was across the room and could only be used by disconnecting the TV or kettle.||6. My room had a Netflix control but no Netflix service: it was not connected. ||7. Breakfast was excellent but served only from 8 to 9am. ||Overall, then, I was very disappointed despite the undoubted friendliness and welcoming character of the staff. I am afraid the accommodation did not match the...