I stayed there this past Saturday with my best friend and her two small children. It was my first time camping and it was quite the experience being rained on and having to blow up an air mattress by mouth because you got the wrong batteries. But that's all part of the story so not complaining. The camp itself was nice and right by the lake. The problem I do have with this place is getting a phone call hours after checkout telling us that we need to come back for a rug and window shutters or we'll get a ticket. So to backtrack a little, when we first arrived, these things were lying over a very muddy section of where you'd park your car. We didn't think much of it as I've seen people put things down on spots like that at the Chattahoochee. So we came back and I waited in line in 90 degree heat and politely tried to resolve the situation. But instead I got rude, sarcastic instructions to call Adri, the park ranger and that their cleaning contractor had said that the stuff was not there. So I called her and she was far more courteous but offered little assistance and it was either come back or get a $330 ticket and then go to federal court to contest it. But the insulting part to me is that it wasn't even considered that perhaps this cleaning person overlooked the stuff or maybe, it rained the previous day and didn't in fact review the place. I was essentially called a liar and luckily, my friend lives 30 minutes away but what if we had lived three hours away? That's how you handle a situation such as this? Do you honestly think I would go through all the trouble to come back and resolve the situation if they were my items? The response was disappointing. Bottom line and excuse the long post, take photos when you get there so you avoid poor customer service and government...
Read moreHello all. Let me start by saying this campground is beautiful and laid out very well. My experience was terrible, however. I arrived to get a guest pass, pick up my girlfriend, and leave. They asked me for my tag number and lot number. I didn't remember my tag off the top of my head but they wouldn't just let me get out and read it. They wanted me to back up to the reserve parking lot, read it, then come back. This seemed completely unnecessary to me as there was no line at all and I just needed to get in and out. So I reversed my car all the way back to the reserve lot and came back. I gave them a fake tag number because I was annoyed with there deliberate attempt to waste as much of my time as possible. They told me after I gave them my tag number that I was not welcome because of how quickly I reversed into the reserve parking lot to get my tag number. I was simply trying to get in and out as quickly as I could, I explained and was trying to pick up a camper. I apologized for upsetting them and they let me in. As I was leaving to drop my guest pass in the box, the man stopped me and very rudely told me that I couldn't leave until he spoke with "that young lady" (my girlfriend). He demanded I hand him the pass instead of put it in the box, so I did and then I drove away because I didn't want these old ornery people to be as rude to my girlfriend as they had been to me. I guess I can't really blame them. They deal with perfectly reasonable people all day everyday on a beautiful campground, who could possibly resist being rude and treating people like dirt. If you can put up with incredibly rude people, the campground is actually nice, so I guess it's...
Read moreThe woman at the front was extremely unprofessional, unpleasant and unkind. My husband and I live full time rv and go to several campgrounds through rec or recreational gov, and I have never witnessed something like what we went through. We booked our campsite for our next location, we drove 3 hours, then we had a flat on the way there and we arrived just at that start of check in to be turned away because I have two service dogs, and my husband has two sweet dogs as well. It’s not the rule that upset my husband and I, it was how I was being spoke to and looked at. We ended up speaking to the reservations over the phone and they agreed my reservation was perfectly fine with my furr babies, the two service animals wouldn’t count on the reservation. When I returned to the desk and informed the lady at the front (I think her name was Debra) she then told me that it isn’t the rules so she had to call Tim (the owner) . I inform her that she’s being really rude to us. She grabs a little camera by the front desk window and shakes it at me stating she wasn’t being rude . After that encounter, I call reservations again because we were turned away the second time, and I was becoming worried. The understanding lady on reservations assured me she had already spoke to the owner Tim and that they will call her to inform her. My husband walks up to the desk at this point and has our service dog papers ready, she then said that she will need to call the rangers to ask them. After an hour, waiting we finally get checked in. She really shouldn’t be at the front check in.
But other then our first encounter, we love our site and so does our...
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