Quality Inn — Hotel in Ashland

We booked this room a bit last minute but it was what we wanted, a king bed(for my husband and I) with a pull out couch for our daughter. Check in was fine although there was a car blocking the entrance and no where to park other than across the street from the hotel. There were four spots on the same side of the hotel, 2 were handicapped, all were taken. We checked in about 7:30pm, tired from a long day. I was told the linens for the couch were in the closet, and they were. The pull out couch was up against the wall facing the king bed that was about 7 inches from the opposite wall against the air conditioning unit which blew cold air on my legs all night. The couch did not have enough space to open, I call the front desk, and the clerk came to the room and suggested he push the King bed all up against the wall. That would not work as there was a nightstand in the way. He left to the lobby to see where he could move us, but he did not have any King beds available so we opted to stay where we were. I went to dress the couch (closed) for my daughter to sleep on and the linens were worn and torn, we were given new linens. After rolling off the couch twice, we just let her sleep in the bed with me and my husband got the couch. The pictures are deceiving, the breakfast are was cramped with hardly enough space to walk between the tables. With a lack of sleep we checked out and upon check out the clerk asked how our stay was and I explained what happened and she said well we have a room with a King and a Queen bed, wonder why that was not offered to you?...I saw red to say the least...I said I don't know I would hope it was already booked, because it was not a peaceful night to say the least. I was given a 15% discount, I thought I should have been given a 50% discount as I only got 1/2 of what I booked. Won't be returning. Had it not been for the cold air blowing on my legs, the bed was very...

My husband, 5 month old daughter and I recently stayed here, 08/29-30/2018. Upon first impression, the hotel was very clean, updated and nicely decorated. Check-in went well and the man at the front desk was very pleasant and helpful. Our night was restful and enjoyable. Upon waking up, with a full day of travel planned, we found a bed bug, located on the pillow my husband was sleeping on. Upon finding the bed bug, we took photo and video documentation to show the clerk at the desk. We also saved the bed bugs in a plastic ziplock baggie. We pulled back the mattress off the box springs and found bed bug droppings as well as a bed bug exoskeleton. At this point we notified the front desk. The employee was very apologetic and helpful. He gave us four trash bags and offered for us throw all of our clothes in the hotel industrial dryer on high heat for 30 minutes to kill any potential bugs or eggs. During this process he offered us 50% off of our stay. Upon checkout, the same employee apologized again, to which I expressed the hassle all this caused and the delay to our travel plans. I requested that our stay be covered 100% by the hotel. After pause, the employee decided to cover our night's stay 100%. From what we could smell in our hotel, the room may have been previously treated for bed bugs since there was a chemical smell in the air. Approximately 24 hours after checking out, 11 bed bug bites presented on my husband's left side,...

When we arrived, the desk attendant didn't know how to check that we had prepaid and wanted to charge my card a second time. The manager had to come and fix the issue. When we were given our rooms, they smelled of smoke even though they were non smoking. The desk attendant informed me that I could have one room in one hallway and the second room in the opposite hallway. These were the only available rooms that were non smoking and didn't smell of smoke. I had both of my babies. It was not acceptable to have the rooms so far apart. The desk attendant finally found two non smoking, non smelling rooms next to each other. After 45 minutes, we finally were able to check into our rooms. The desk attendant said someone could help bring our bags upstairs as there is no elevator but no one came to help. When we went to check out, I had a few questions but there was no desk attendant or employee to be found. The lobby was being restained and stunk to high heavens. They did not put any fans to disperse the air so the smell just lingered. The only really positive thing that I have to say is while the refrigerator in the room did not have a freezer, the hotel did allow me to store my breast milk in their freezer so it would not spoil. I was very grateful for that. Overall, I would not come back to this hotel, even though the price was right. The service was fairly poor and the hotel was not as clean/smell free as I...