Remi's Ridge at Hidden Falls — Hotel in Blanco

Although the venue is beautiful, our rating is due to the myriad of issues that occurred prior to and during the wedding ceremony, due to poor communication and overall management. First, when we first signed the contract, it was with the “booking manager”. At that time, we were told that there would be some flexibility regarding the menu, as we had people coming from various parts of the world to our ceremony, and we wanted to make sure we provided a diverse food selection. However, after paying the full amount due, everything seemed to change. Without notice, a new person was assigned to manage our wedding, who did not seem to have any idea about this discussion. One month prior to the wedding, we had a meeting with her, and this flexibility we had expected was completely gone. She was very firm that the menu would not be altered at all and seemed to be annoyed that we were even suggesting such a thing. We did not think this was such a big ask as by this time we knew we would not have as many guests as we had wanted, so we felt that making some changes to the menu – at no extra cost to the venue, based on our calculations – would not be an issue. We were not asking for any money back, just some changes to be made. Second, at the time of signing the contract, we were under the impression that Hidden Falls was providing an arch for the altar. As such, when we were discussing decorations with our florist and furniture providers, we had this in mind. Then, around a couple of weeks before the wedding day, our florist informed us that the venue did not have an arch. When we asked about this, we were told that it had been damaged during the snowstorm in early 2021. We were NEVER informed of this. When we mentioned this, the co-ordinator simply stated that it “didn’t come up during the meeting”. Why on earth would WE bring this up?? Next, when we arrived for the wedding rehearsal the day before the wedding, yet another person showed up as the day coordinator. Once again, this lady did not seem to have any idea of any prior discussions. This proved to be an issue when our planners had brought materials for the altar (that we had to put together at short notice, due to the aforementioned issues), and the previous co-ordinator had told them that they could leave the materials there for the wedding the next day. This new lady had no idea about this conversation and refused to allow the planners to leave the materials at the venue. Then on the wedding day, our planner made us aware of many issues that occurred with staffing. For one, the wedding venue is demonstrably difficult to find using google maps or other GPS, and though some directions were provided on the website, there is clearly a lack of clear signposting to indicate where exactly the venue is once you turn off the freeway. So, a large number of guests were lost. Also, apparently the bartenders did not arrive, so another member of staff – who suffers from epilepsy – was assigned to the bar. This made the use of strobe lighting, which our DJ had planned, unsafe in case of provoking a seizure. This seemed like a gross error that compromised the safety of this man, as well as leading to us needing to change our plans for the DJ. At no point were we informed of these changes, we were only told by our wedding planner after the ceremony had concluded. Our planner also mentioned an issue with flooding in the kitchen, which led to the coordinator being uncontactable during the reception due to having to deal with this. We paid a very large amount of money, when at the end we received such poor communication from the venue and management, and there were so many issues arising from this and other breakdowns that led to a significant amount of stress on what is supposed to be the happiest day of our lives. As such, we would not recommend this venue to anyone looking for a place to have...

I initially provided a 5-star review solely based on my positive experiences with my wedding coordinator, Noel, and Olivia from the Design Haus Floral team. However, after further reflection, I felt it necessary to update my review to accurately reflect my overall experience with Hidden Falls.

While Noel and Olivia were truly exceptional to work with, my experience with Hidden Falls as a whole was very disappointing. For several months, we experienced significant challenges, primarily due to poor communication. After signing our contract, I struggled to get in touch with our initial wedding coordinator and received no responses to the messages I left with the corporate company, Walter’s Weddings. It took Hidden Falls management 21 days to respond to my inquiries (once they did get a hold of me, they didn’t apologize for their delayed communication) and I learned that my original coordinator had left months earlier without any notification from any staff member. During this period, I considered taking legal action to terminate our contract and even consulted an attorney. Unfortunately, my second coordinator also departed unexpectedly, which added further stress. Fortunately, Noel became our third coordinator, and from that point on, the planning process improved significantly. Noel’s professionalism, dedication, and genuine care for our wedding were a tremendous relief and made the experience far better. Likewise, Olivia from Design Haus Floral made our wedding décor truly beautiful.

However, the day of our wedding was marked by several issues. The event ran an hour behind schedule, creating stress as I felt rushed through many key moments. While Noel did her best to accommodate by offering to extend the event by an hour, for which I’m grateful, other problems persisted. The “dancing on the cloud” feature ran out of smoke early into our first dance, which was noticeable to both myself and our guests. Additionally, all of our guests were served cold food, with some meals so undercooked they were inedible, including one guest who waited over an hour for their meal after everyone else had been served and someone else reported their was a bug in their salad (when it was reported to staff, they took her salad and did not replace it). Guests reported to me that the bartender was “sassy” and rude, but maybe it was due to the fact that there was only ONE bartender for almost 200 guests so they were overwhelmed (crazy to have only ONE bartender for that many anticipated guests). Despite my specific request that the DJ (contracted through Walter’s Weddings) not take song requests from guests, I was very surprised to find that a wedding guest had taken over DJing midway through the reception without any staff asking for our permission if this guest could DJ.

While I tried to make the best of these situations, these issues are now very unfortunate parts of what I will remember about my wedding day. Looking back, I would NOT sign a contract with Walter’s Weddings again, as the communication problems, lack of responsiveness, and each series of events on my wedding day left me with many regrets, especially considering how costly this wedding was. As a result, I have already advised many friends and other people on social media platforms who are planning weddings to avoid venues owned by Walter’s Weddings. Despite my positive interactions with Noel and Olivia, I cannot in good conscience recommend this venue under any...

Earlier this summer, I toured this site and fell in love! About a week after booking with them the same day I toured (I now realize that was a bad idea), my mom revealed that she was diagnosed with cancer. With all of her upcoming surgeries, the date I chose was too quick for her to recover and get to the wedding. I immediately let Hidden Falls know of the unexpected news and asked if I could move my wedding from April 2019 to June (or even July) 2019. I asked them this in June of 2018. After about two weeks, they let me know that we couldn’t do that under any circumstances unless I released my original deposit and paid a new one. That was close to another grand on top of their venue fee. It was heart breaking that this venue did not have any grace in this situation considering how quickly I let them know after signing. They gave me the alternative of keeping April or cancelling my wedding. I decided to cancel after a little while of thinking because of their lack of care for clients. The director then tried to ask for the ENTIRE rental cost when I cancelled knowing that I was only cancelling because my mom with cancer wouldn’t have made it to the wedding. After me begging for them not to make me pay thousands of dollars under the circumstances, they released me of my contract keeping my deposit. I understand a contract is a contract, but there was no way for me to know my mom was going to get sick and they had plenty of time to fill in the April date (and probably already did). On top of that, the only reason I’m posing so late is because they kept avoiding my calls or answering and telling me Abigail would get back to me. All in all, they cared about the money, not about the couples they worked with. Based on similar awful situations read in their reviews, they’ll probably reply to my comment with “as our contract states...” or “we had no idea...” but I thought I should put this story out there anyway to keep other couples from almost having their big day ruined with this venue. Sorry to anyone else that had issues with this venue and/or company. They probably should have a few more caring people representing...