Sun Retreats Fort Myers Beach — Hotel in Cape Coral

I am writing to formally express my deep concern and disappointment regarding an incident that occurred during my family's recent stay at your Fort Myers Beach location from Monday, April 28 to Friday, May 2. Over the past two months, my family and I have stayed at multiple Sun Retreats locations—including Jacksonville, Key Largo, and Fort Myers—each for several days. We've returned to Sun Retreats repeatedly due to the friendly environment and welcoming staff. In fact, we have been seriously considering purchasing a vacation home at the Fort Myers location due to its proximity to our boat club and the community of friends and family we have in the area. Unfortunately, this most recent stay was marred by a troubling and unprofessional encounter with the on-site manager, Felisha. On the night of Tuesday, April 29 at 9:09 PM, I called the number listed on the restroom door after we were unable to access the facilities. I left a voicemail and returned to our site. Approximately an hour later, a woman—later identified as Felisha—approached our site in a visibly hostile manner. She did not initially identify herself but was upset that we had a single store-bought log burning in our covered fire pit. The fire had been going for some time without issue, and once she expressed her concern, my husband and his cousin immediately extinguished it. When I asked for clarification on her role and how to access the facilities, Felisha mentioned an email and app we had never received. The email in question did not arrive until later that evening, long after the incident. Her demeanor was aggressive, and despite our efforts to be cooperative and respectful, the interaction felt unnecessarily confrontational. The following day, Wednesday, went smoothly without incident. On Thursday, my husband extended our stay in person at the office without any issue. I also visited the office to inquire about laundry supplies, again without any mention of a problem. That evening, however, Felisha called my husband to the office and informed him we were banned from all Sun Retreats properties. This came as a complete shock. She cited a “rude message” I allegedly left (which I believe can and should be reviewed) and claimed I failed to apologize the following morning—though I was never told there was an issue requiring one. Furthermore, our site was directly in front of the office, and I was present throughout the day without being approached. This decision was made without due explanation, without an opportunity for us to respond, and without any formal communication. Felisha's behavior was not only unprofessional but humiliating. It stands in stark contrast to the otherwise positive experiences we’ve had with Sun Retreats staff at other locations. I have documentation, including photos and video from the evening in question, and I would be happy to provide this for review. I also have contact information for witnesses who are willing to corroborate our experience. We value community, professionalism, and safety above all. We do not understand why we were...

Hve been going there for five years now. Past four in camper. This year, wished to take elderly parents down as they are looking for a winter spot for their upcoming winters.||We booked a "cottage" this time.... Big mistake!! besides arriving on a Saturday and finding the hot tub was out of order, needed a part... Well, a week later, still no hot tub/part... it isnt 1985 anymore, there is a thing called amazon that sells just about anything and delivers it ASAP. Cable and internet went out Tuesday evening...contacted office. They said it was on us to contact cable Co. get fixed. You ever try to work w/cable customer service without account name/number?? neddless to say, went without that most of week too!! Drains backed up in both showers. Could have been a lot nicer if the customer service aspect of this outfit was present. needless to say, we will NOT be returning nor will my parents be part time residents at the Groves!! Sad part is, I emailed them upon my return last week, they never even responded... very poor , very poor customer service!! will not be recommending it any longer to...

Do not stay or buy here if you have children!! They claim to be an “all ages” resort, but they absolutely are not- they DO NOT ALLOW CHILDREN OUTSIDE!! The rules on their website (and the rules that they print out and hand to you when you purchase a lot/home) state that children need supervision when using the facilities or while on a bike or scooter, but anytime a child is outside AT ALL, even just walking around, they come up in golf carts to “enforce the new rule” and make children get/stay inside. Management was bullied into enforcing a non-existent “rule” by a few miserable people that passed a petition to ban children (from an all ages resort). Again, DO NOT RENT OR BUY HERE IF YOU HAVE CHILDREN OR EVEN PLAN TO HAVE CHILDREN VISIT. It is NOT an all ages resort. *Edit to add: I have spoken to the Groves Management about this ad nauseum, I don’t know why they responded to my review asking me to contact them (other than to try to make it look as if this is all just a misunderstanding that they are willing to take care of). They are free to fix the problem without ever needing...