Hilton Garden Inn Pittsburgh/Southpointe — Hotel in Cecil Township

Future brides just a heads up! this was the first place I toured and I loved it immediately. It was super clean, updated, the wedding package was great and had a lot to offer. The coordinator I was working with was McCall. She was super. Was really on top of things majority of the planning. I emailed and called her A LOT. I was very on top of all the big and little details. I made sure payments were in on time, contracts were signed and whatever else. There were things I had asked of McCall and felt like they weren’t getting addressed so I had to send follow up emails. I understand they have other people to attend to and other weddings, but I am one of those weddings and spending a lot of money. I felt like the closer the wedding got the less hands on she became. I was told like super last minute that they had booked a luncheon in the same room the day of my wedding and my vendors couldn’t set up until 3 pm when my ceremony started at 4 and reception at 6. This caused me so much anxiety and stress and she told me I should have double booked then. I said it was never mentioned that #1 you would book another event that close to another and #2 that double booking was an option. but she promised everything would be done in time and not to worry. Drop off day I brought everything VERY organized. All the boxes labeled with what was inside and where they went. I had printed and mailed her a full decor inventory and lists of everything. Everything you needed to set up my wedding was in this packet. Fast forward to wedding day- everything was beautiful. They pulled it all off. Food was great, everything was just how I envisioned it. No complaints there. The next day I went downstairs to the closet to find all my decor and center pieces just tossed in. All my flowers were falling out of the vases, garbage everywhere. Nothing was put back in any of the boxes. My card box that still had cards inside left in this opened closet. I was PISSED! Because they promised me not to worry about the cards and not to worry about anything at that matter. My bouquet that had my grandmothers rosary beads attached was just tossed in and rosary beads NO WHERE to be found. I went to the room where my reception was to look around on the floor for them but they had already cleaned up and started setting up for that days wedding. I brought it to everyone’s attention immediately. It was like pulling teeth to get a flatbed to get my belongings out to the car and leftover desserts. I felt like my belongings were treated like garbage. I felt sick to my stomach that we had just spent thousands here and this is what they thought was acceptable. I contacted McCall about this and never heard back from her. So I followed up 2 days later and asked to speak to a manager. He was of no help and had the nerve to say to me it’s pretty much my own fault for not taking my bouquet that night. I’m sorry I had trusted the staff like they promised and begged me to. When I got home and started sorting through all of my stuff I noticed even more stuff was missing. My fake florals for the chairs from the ceremony, my flower girl baskets, the bathroom baskets I had put together and some of my trays/tiers from the cookie table. I spoke to the manager again and voiced my concerns to him and all he could say was he was sorry. Still not a word from any of them on my missing items. I am very upset that we spent a lot of money here and my items were either stolen or thrown away. The other stuff can be replaced, but the rosary beads were my late grandmothers. I did have a beautiful wedding there and it was the best day ever just not a fan of their clean up crew and how they treated us after they got their money. So brides just be careful and be on top...

Words can't express how happy I was with the service at Hilton Garde Inn. My daughter and I toured many venues prior to choosing the Hilton. We were won over by Carolyn their event planner. She is truly the reason we chose this particular Hilton. We toured three other Hilton's and none of them had staff that was engaged or as enthusiastic as Carolyn. I was so impressed with her attention to detail that I booked my daughter's shower there also. The wedding and shower went out without a hitch. From the time I arrived the day prior to the wedding. I had everyone go above and beyond for my daughter. Special thanks to Katelyn who assisted with putting the tags onto our gift bags when I was running late. It was so appreciated. She was very gracious and offered to finish for me when I said I was going to finish after my appointment. I cannot express enough thanks to Mark and his team of Debbie and Alicia who took special care of my guests at breakfast. They made a special breakfast for my daughter who has dietary issues. It made her day and was so kind. The front desk staff including Mayella and Michael were so helpful with my guests and facilitating cookie and decorations dop offs and then pick-ups after the wedding. The wedding day itself was beautiful. The wait staff- Kellyn, Courtlyn, Kaelyn, Stacy, Amari and Rachel did a great job serving the food and were very attentive to the guests. Dina did a great job on Bar duty and kudos for the great job she did facilitating my daughter's shower earlier in the month. From start to finish it was a great day. Even Don, the general took the time to come over and great the family and offered his services if we needed anything. It was a nice touch. The whole process from start to finish was very organized. Carolyn was so gracious answering my many emails and coming up with solutions for any issue I had. I am so grateful that I chose the Hilton team to make my daughter and son-in-law's day, The wedding reception was so much better that I even imagined. I would recommend this team to anyone who is planning a wedding or any other event and wants and unforgettable experience where the staff treats you...

Booking Hilton Garden Inn Pittsburgh/Southpointe for our wedding ceremony and reception with Carolyn WAS the best decision we made throughout the vendor process.

From the moment we toured and booked HGI for our venue , I just knew that Carolyn was going to do everything possible to make our wedding day so special for us. And let me tell you, she executed and exceeded. She is such a great person and I was so honored to have her as a part of our vendor team!

Leading up to the wedding, Carolyn helped me so much with planning and answering all of my annoying questions. It didn’t matter when I sent her an email, or how many emails I sent, she answered them all so quickly and I really appreciated that. Each meeting with her was so informative and detailed. I truly trusted her input on everything. The food tasting was so so fun and delicious!

The things that went wrong on our wedding day was kind of unbelievable, but it could not have been more perfect nor could I have enjoyed the day without the best coordinator. Carolyn got us a last minute DJ, fixed my dress bustle, brought me endless espresso martinis, checked in on me, packed our food and cookies up for the hotel suite, switched the ceremony from outside to inside in 20 minutes (thanks to Pgh rain), and much much more.

Sneak peak into the reception space was a highlight of my day, I cried as my dream became my reality. It was absolutely gorgeous. We got an enormous amount of compliments on how beautiful the venue was and how delicious the food was. Shout out to Chef Dave for the absolute BEST bread display during cocktail hour featuring Breadworks Bread! And helping me pull off the funniest surprise ever for the FOB! It’s been 4 months, and my dad is still talking about that moment. Staff and bartenders were all professional and made sure the space still looked clean throughout the evening!

All and all, I couldn’t recommend HGI and their staff enough. They all helped make our wedding day the best day of our life. I am so so grateful!!!!

Love, Rachael & Ben...