Days Inn by Wyndham Centre — Hotel in Centre

Days Inn by Wyndham Centre|Google review summary|3.8|352 reviews|5 ★ |4 ★ |3 ★ |2 ★ |1 ★ |Reviews on other travel sites||Priceline|5.7/10 · 76 reviews||Tripadvisor|3.4/5 · 179 reviews|Reviews|Search reviews||Kimberly Gilleland|1/5|just now on Google|Dont stay here they have bedbugs.|I booked knowing it was an older hotel and things wouldn't be perfect but we just needed a place to sleep for 4 nights. First day we get there the room smelled old and stale but got a little better after airing out. Carpet felt horrible and greasy and bed was hard. Bathroom was clean so I give them that. Again I wasn't going to complain because I had lowered my expectations but I don't tolerate bugs.|We wake up the final morning to get ready and my Husband notices bites on my back. We start looking each other over and see bug bites on ankles, feet, hands, arms, backs, and private areas. We started looking around on the bed and quickly found several bed bugs. We immediately went to the front office to notify them. The lady at the front desk offered to move our room but we were leaving that day. She said she couldn't do anything further so we asked for a supervisor or owner but she said he wasn't there and gave us a card with his name.|We quickly loaded up and left. On the way home I started having an allergic reaction to the bites and had to take benadryl. When we got home I had to throw away my luggage to avoid risk in my house.|I called the next day to speak to Bobby. He said he couldn't refund me anything but could comp me one night for a future visit at their location. I told him I have no intention of ever returning and I wanted a full refund to cover the cost of my luggage but he said the best he could do is give me rewards points for another days in hotel. He also said at one point that it was a motel and bed bugs happen.|I've contacted the company I booked through to open a case and request a refund but haven't heard back yet. I also contacted Days Inn corporate to file a complaint but they are directing me back to the hotel because it is a franchise. This is unacceptable and things need to be done to fix this immediately.|If you plan on staying here check everything in the room...

Dont stay here they have bedbugs.

I booked knowing it was an older hotel and things wouldn't be perfect but we just needed a place to sleep for 4 nights. First day we get there the room smelled old and stale but got a little better after airing out. Carpet felt horrible and greasy and bed was hard. Bathroom was clean so I give them that. Again I wasn't going to complain because I had lowered my expectations but I don't tolerate bugs.

We wake up the final morning to get ready and my Husband notices bites on my back. We start looking each other over and see bug bites on ankles, feet, hands, arms, backs, and private areas. We started looking around on the bed and quickly found several bed bugs. We immediately went to the front office to notify them. The lady at the front desk offered to move our room but we were leaving that day. She said she couldn't do anything further so we asked for a supervisor or owner but she said he wasn't there and gave us a card with his name.

We quickly loaded up and left. On the way home I started having an allergic reaction to the bites and had to take benadryl. When we got home I had to throw away my luggage to avoid risk in my house.

I called the next day to speak to Bobby. He said he couldn't refund me anything but could comp me one night for a future visit at their location. I told him I have no intention of ever returning and I wanted a full refund to cover the cost of my luggage but he said the best he could do is give me rewards points for another days in hotel. He also said at one point that it was a motel and bed bugs happen.

I've contacted the company I booked through to open a case and request a refund but haven't heard back yet. I also contacted Days Inn corporate to file a complaint but they are directing me back to the hotel because it is a franchise. This is unacceptable and things need to be done to fix this immediately.

If you plan on staying here check everything in the room...

The experience here was so bad to write about immediately and because I file a complaint with department of Justice civil rights division and will also file with bbb. This is what happen I went to check into this location and a lady gave Me a hard time and ask for information that violated my hippa rights and refused to let me check in. I told the lady that what she was doing and the police was called and I also called days inn cooperate and they said that is not their policy and that they are welcome at all their locations. This hotel told me that they are a franchise and privately owned and they can do what they want even if it violates the law. The police came and they also told this lady that she was breaking the law by not allowing me to stay there the lady finally decided to go ahead and check me in and she never apologized for how she treated me and in fact she threw the keys card at me and said here your room is on the 1st floor. I do not hold days inn responsible for what took place at this hotel because I have stayed with them before with no issues. I think that days inn should investigate this hotel even if it's a franchise because this hotel should have to answer to them because it is making them look bad. I know for fact mcdonalds has alot of franchise locations but they still would n3ver allow their customers to be mistreated and franchise stores must follow the policy of who's name they are using. This hotel broke the law and tried to violate my hippa and are uneducated in laws under the Americans with disabilities act. I advise to anyone not stay here but stay at another hotel in the same area and to avoid this horrible...