Fairfield by Marriott Inn & Suites Charlotte Matthews — Hotel in Charlotte

A very special lady friend of mine who I hadn't seen in over a year, came in from out of town to visit me this past weekend. Wanting too make sure that our time together was as memorable as possible, I chose a destination for our time together that I thought would best suit that criteria. Calling ahead to the Fairfield Inn & Suites by Marriott for reservations, I was warmly greeted and welcomed by a lady named Paris. Reservations were a breeze and I was greeted both over the phone and in person(upon our arrival)as and extremely valued client; even though this was my/our first time staying there. I could not have asked for a more exceptional experience, that I thought was very reasonably priced. From the exterior of the hotel itself, too the lobby, the elevators, hallways and finally the room itself, everything far and away exceeded my expectations. All PPE practices were in full effect. Everything was handicap accessible and Paris was as fine a representative for this establishment over the phone as she was in person, if not more so. No matter the question, she knew the answer and was and exceptionally gracious hostess and I was treated as a valued patron. A continental breakfast was included with our stay and there was something for everyone. Whether it was coffee, orange juice, milk, bagels, cereal, yogurt, health food bars etc. I could go on and on, but I'm sure bye now that you are getting the general feeling of how well that we were treated. The pool was understandably closed due to the ongoing pandemic. The weight/workout room was not enormous, but was very nicely appointed with both cardio machines and free weights. There were reminders posted throughout the entire enclave reminding each and every one of us to do our part in protecting both ourselves and each other from spreading the covid-19 virus. If you are looking to spend a weekend away with a loved one, with family or on business, I can give no higher a reference than I am now while writing this review. And Fairfield Inn & Suites by Marriott could not have employed a better, more professional and knowledgeable brand ambassador than Paris. I thank you for your time and assistance, from the moment that I made my reservations, until the time that we checked out. I couldn't have been more pleased and welcomed, if I had orchestrated everything myself. Thank you once again Paris. It was our pleasure to have met you. If you took the time to read this review, please take a 1/2 second and click...

Without a doubt the worst stay my family and I have ever had in our entire lives at a hotel. From the room being dirty and un vacuumed and profanity written on the mirror in soap, to the cleaning staff knocking on the door at 10am with the do not disturb sign on the door our first day there waking up my 2 year old son that was in his pack and play by the door. This was after my wife and 2 year old son arrived from an all night flight from Oregon that got in at 6am. I thought that housekeeping ignoring the sign was a fluke until they entered our room once again Sunday morning at 9:15 with the sign on the door without knocking and again waking up my son. I now believe that this must be standard practice for housekeeping at your hotel. Now let's talk about the condition of our suite when we checked into it. If you have never been around a two year old you will know that they will find anything and everything on a floor that is not clean. Within 10 minutes of entering our room, my son found 6 french fries on the carpet, a deodorant lid a soda bottle cap and a candy bar wrapper. Outside of that there were food crumbs all over the carpet and random uncleanliness. Before my wife went to sleep she decided to take a shower and to our surprise there were the remains of a profanity laden message complete with a male organ written in soap on the mirror so that it would be revealed when steam filled the bathroom. This was a clear indication that the bathroom had not been cleaned completely. As we left for the day (Sat at 1pm) I stopped by the front desk and was extremely cordial and informed the agent about the food remains, trash on the carpet and the issue with the mirror in the bathroom and she seemed shocked, apologized and assured me that the room would be cleaned while we were out. In Keeping with the low standards your hotel had already displayed, of course when we arrived back at the hotel late that night the room had not been touched by housekeeping and as a result me son found four more french fries on the carpet. When we were leaving to meet family for breakfast at 10am I informed the same front desk agent that the room had not been touched. She seemed shocked and said she would get someone up there asap to clean the room. I told her that we would be back in a couple of hours and had stuff all over the room so don't bother. I can say without a doubt the next time and every time after that I visit my family in Mathews NC I will steer clear of...

Not sure I'm spelling her name correctly but Shanta was THE most pleasant, friendly, and helpful employee encountered. She was the star. She went out of her way to try to make up for everything and everyone else not as accommodating. Check-in was the 1st time I was made aware that service to the room would only be done if we stayed 4 nights. Sucks to learn of this at this time. We were told at that time also that there was no bedding for the sofa bed in the room. Silly me, I thought that meant no sheets. Why would I think that meant no blanket or pillow? Who, what, when, where, why does that have anything whatsoever to do with COVID or "lack of staff"? I have NEVER stayed ANYWHERE that did not have those items in a closet or drawer already in the room. But I digress. The BonVoy app is TRASH. I don't know whose idea it was and I suppose it may work in "theory" but my personal experience was that no one is monitoring the app as it only sends canned scripted replies no matter what you type! All I got for requests that I sent via app were "we're helping other guests..." which I happen to know is a LIE because I was a guest and NO ONE helped me. Back to Shanta...she provided me with sheet set to make the sofa bed but when we get ready to make the bed later that evening we discovered there's NO blanket! We bounce down to the lobby and were told that the person in front of us got the "last one"! Why not give us blanket when giving us sheets? Shanta did the best she could at the time and gave us extra sheets but I can tell you that there is no amount of sheets that will equal a blanket. Period. So then there's the Suite TV that shows an error message (703 I think). It's late, we have a tablet and the other TV connects to Netflix so we're good for the night. The next morning, same thing with the TV so I call and the person at the front desk says "I'll send someone up to check". That is a direct quote. We go out for several hours and come back, it's obvious no one has been in the room but we try the TV anyway...same error. I call downstairs where the young lady tells me that "due to the storm, the internet for that TV has to be rewired". What storm? How long ago? If that is true, why didn't the first person say someone was coming up to look? Why lie? Additionally, when I asked 1 of the 2 housekeepers right outside my door about exchanging towels she tells me to take them to the lobby for exchange! Only did that once....