Big Air Trampoline Park — Attraction in Charlotte

Hey there, fellow thrill-seekers and parents in need of a breather! Today, I'm here to spill the beans on my epic adventure at Big Air Trampoline Park in the heart of Charlotte, NC. Buckle up, because I've got some exciting tidbits to share!

Let's start with the basics: parking. Good news, folks! Finding a spot for your trusty ride is as easy as pie. No circling the lot like a confused chicken here. Big Air knows that even superheroes need a place to park their invisible jets!

Now, let's talk about something that'll make you hop with joy (pun intended): the bar upstairs. Yes, you heard that right! For all you parents out there in dire need of a frosty beverage, Big Air has got your back. After all, watching your little daredevils flip and bounce can sometimes call for a little liquid courage. Cheers to that!

One thing that impressed me at Big Air Trampoline Park is the staff. They're like friendly guides on a journey to aerial awesomeness. You won't miss 'em, trust me. They stand out like bright, neon unicorns in a field of gray ponies. Need help or have a question? Just look for those magical unicorns, and they'll be there in a jiffy, ready to assist.

Speaking of assistance, safety is no joke at Big Air. They take it seriously, like a ninja mastering their moves. From well-maintained trampolines to vigilant staff members, they've got your back (and your front flips) covered. So bounce away with peace of mind, knowing that safety is their superhero sidekick.

Now, let's get down to some serious business: pricing. Big Air won't break the bank, my friends. It's like finding a hidden treasure chest full of gold coins. They offer a variety of packages and options to suit different budgets. So, whether you're a penny-pincher or ready to splurge, Big Air won't leave you feeling deflated.

Attention, party planners! If you're on the lookout for the ultimate birthday bash, you've hit the jackpot. Big Air knows how to throw a party that'll make your kid's dreams come true. Picture this: organized chaos, ear-to-ear smiles, and memories that'll last a lifetime. It's like a fireworks show of fun and laughter, exploding right before your eyes.

But hey, no place is perfect, and Big Air is no exception. As much as I enjoyed my time there, I have to confess that the food options for parents left a bit to be desired. It's like being stuck in a one-flavor ice cream shop when you're craving a whole buffet of flavors.

Remember those epic adventures you've seen in movies where the heroes face a long, winding line of obstacles before reaching their goal? Well, on busy days, you might encounter something similar at Big Air. The line waits can be a bit bouncy, like trying to corral a room full of hyperactive kangaroos. But hey, good things come to those who wait, right?

Oh, and before I forget, cleanliness is no laughing matter at Big Air. They take pride in keeping their facilities spotless, like a tidy little trampoline kingdom. So rest assured, you won't have to navigate through a messy jungle of discarded socks and crumpled napkins. It's refreshing to see a place that cares about hygiene as much as they care about fun!

In a nutshell, Big Air Trampoline Park is a thrill-seeker's paradise with some minor hiccups along the way. From easy parking and the parent-friendly bar upstairs, to the helpful and easily spotted staff, Big Air Trampoline Park has got a lot going for it. Safety is a top priority, making you feel like you're bouncing on clouds without a care in the world. And let's not forget about the pricing that won't drain your wallet faster than a leaky...

This is one of the most poorly run businesses I've been to. There is no logic to any of it. What is the point of buying tickets online if you still have to wait in a line with everyone who didn't purchase tickets online? 35 minutes in line waiting to get to one cashier (for 40+ people) who had a terrible attitude. I just signed a waiver for my son two weeks ago (another nightmare visit). He can't find my phone number. He has me type in my name on his keyboard and then he tells me the waiver is expired (the good for one year waiver I signed two weeks ago). I step out of line to fill it out and come back in two minutes. The same cashier ignores me and keeps ringing up others. Now it's cutting into my already paid for time frame. A manager comes over to refill socks instead of helping anyone in the line going out the door. I get his attention and he was nice. He told the cashier to get me next then left. The cashier keeps ringing up two more people and ignores me. Then someone comes to the register to break him out and he just walks away. The manager comes back and asks what happened? I said he ignored me and left. Then he finally gets the next cashier to check me out (which took like 20 seconds).

Who designed this place? It can't be that hard to fix. Make an actual self check in area (if you paid online). Make it so you can pull up a waiver if needed on the same computer. Or just separate paid ticket holders from the unpaid ones. Organize the front end at least a little. Move the shoe area. Separate the party area better. Have people guide you to the right area and get on a register if needed. Everyone in line looks miserable. I saw so many employees wander over to this area and ignore everyone while one teenage employee had to handle a crowd trying to get in.... seriously?...I can't even review the actual trampoline area because I am pulling my hair out just to get into the place (again)...get it...

Avoid This Place Like the Plague

I don’t even know where to start with how laughably awful our experience at Big Air was. It’s basically run by unsupervised teenagers who are clearly not trained, not professional, and frankly, not equipped to handle the job they’re being paid for. If there’s an adult in charge, they’re doing a great job hiding it. Let’s start with the food “service” if you can call it that. There was a long line of hungry people waiting while the young employees behind the counter stood there saying nothing, knowing full well that almost everything on the menu was out. No announcement. No apology. Just silence. When I finally got to the front, I was told the only thing left was cheese pizza. Oh, and they offered me a mini lunchbox-size bag of chips for $5. FIVE DOLLARS. For a bag of air and crumbs. The girl working the counter looked about 14 and was clearly thrown to the wolves with zero training.

Now for the part that made my skin crawl: A grown adult male employee was following my 12-year-old son around, constantly asking him for dabs. And I personally witnessed this creep put his hand on my son’s arm and gently pull him aside to talk to him — apparently about YouTube videos, according to what my son told me after we left. Totally inappropriate and completely unacceptable. This is supposed to be a place for kids to play safely, not get cornered by weird staff members.

Needless to say, I will never be back. Ever. If you care at all about your kids’ safety, your money, or even basic human decency, steer far, far away...