Baymont by Wyndham Dale — Hotel in Dale

This was, by far, one of the most awful hotel experiences I have had. Overall first impression was mediocre. There was a line for check-in that consisted of 4 guests that took over 25 minutes to get through and the gentleman running the counter spoke very broken english. I had done the check-in through the text link that the hotel sent me, so I figured it would be pretty quick. I had entered all of my information including credit card info previously but the desk clerk insisted that I needed to insert my card for incidentals. Fair enough. I inserted my card and continued the check-in process. Before I finished checking in I received a text from my credit card company stating that they had spotted what appeared to be a duplicate charge (the hotel had charged my card earlier in the day, then charged it again upon arrival). I confirmed that it was a duplicate and they (credit card company) declined the charge. When we arrived at our room, it smelled bad and was not very clean. The carpet looked like it had not been vacuumed, the blankets on the beds had spots, bathroom needed swept and there was hair in the shower. After a very long day at Holiday World, I didn't feel much like complaining and we decided to make the best of it. After plugging the sink (using the sink drain plug) so I could wash out a few clothing items, I found that I couldn't unplug the sink. We also found that they didn't supply any pillows for the pull out bed. When I went to call down to request that someone look at our sink and that we get extra pillows I found that our phone was not connected to anything nor was there a cord to connect to. The thing was literally there for decoration. My husband and I had to run out to get a few items and on our way back in I stopped at the desk to ask about the drain and the pillows. The clerk argued with me and said they do not give extra pillows and that i had already been given the one extra pillow for the pull out. I asked him when was I given the extra pillow and the best I could make out of his response was "yesterday". I had literally just checked in. He huffed after a few minutes and said he would bring me a pillow and look at the sink.

When he came and looked at the sink, he determined that he couldn't fix it and that someone would have to look at it in the morning and gave us one pillow and left angrily. At 3:45 am the hotel charged me $2.14 (at the time for unknown reasons) then at 4:23 am charged my card again for the room (also detected by my credit company). We awoke in the morning and went down for breakfast at about 9 am (continentalbreakfast served daily from 7am to 10am). The breakfast was lacking at best. The eggs and sausage were gone and were not refilled while we were there (until about 9:40), the waffle batter was empty, milk was empty and both juice dispensers were flashing to be refilled. We had mini muffins and dry cereal for breakfast. When we went back up to our room we found our room key no longer worked. There were several others on my floor that had the same issue that all were scheduled to check out that morning. It was almost as if they disabled the room keys before check out. While waiting for my key to be fixed I noticed a sign on the counter that says that the hotel will charge you an additional $2.00 (plus tax) for the safe located in your room. If you use the safe they keep the money, otherwise you may request a refund within 60 days. That seems wild to me. I have never had to pay to use the safe provided but luckily we didn't use it and I requested the refund.

Overall it was an unpleasant experience with unpleasant staff. All of the staff I encountered was of middle eastern heritage and had very little English speaking capabilities. The whole place seemed dirty and dated. Other guests could be heard complaining about dirty bed sheets, lack of towels, dirty rooms, being over charged or charged multiple times... for real... consider the Motel 6 across the street. It looked very nice from...

We stay at Baymont properties often… Madison, ChicagoLand, Minneapolis… and have always had nice experiences. |So when I saw there was a Baymont ten minutes from Holiday World, I booked it over the newer Holiday Inn Express in Jasper. Mind you, Holiday Inn was priced the same as Baymont. |The experience was very disappointing. |- Condition of the property overall was a bit dated. The location of the hotel is on a dead-end cul de sac surrounded by a couple abandoned buildings. I supposed the owners can’t control that… it was just a run-down neighborhood.|- I booked a King Deluxe room. Immediately upon entering the room, we were hit with the powerful smell of… I guess cheap cleaning supplies? We couldn’t put our finger on it. So I went back to the desk and asked for another room. They offered me a comparable one that I went and checked out… same smell. So we cut our losses and stayed put. My partner thought the smell was like mold/wet basement. I couldn’t put my finger on the scent… but it was not right.|- The room… one of the three fixtures on the vanity was permanently broken. The duvet had had some orange/brown stains, I found two long pieces of women’s hair that were not ours. There were condensation ring stains on the coffee table, the tub had these black stains by the drain, and the window opened, but there was no screen (we were on the third floor… extremely unsafe if there was a child). |- Saturday evening we came back from Holiday World. Our keys worked for entry to the side door. However, neither key worked on our room. I go to the front desk… no one there… there’s a sign to dial 0 for assistance. A man answers and tells me he’ll be right there. I wait 4-5 minutes… call again… same man acts confused…. Shows up a minute later, carrying a plate of food and eating.|- The continental breakfast was very poor. In comparison to other Baymont properties, this was a sad display… wet powdered eggs, grayish sausage links. Smushed hash browns. Mind you, the breakfast opens at 6:30. I arrived at 7:03 am Saturday morning, and all the hot food was gone… I only know the condition of the food b/c I went back Sunday morning to scope the spread. Unfortunately, we did not feel this meal was satisfactory or what we expected for what we paid. So we paid to eat at Denny’s down the street. |This Baymont property is nowhere near brand standards. It is not professionally maintained or cleaned. For the price, you can stay at much nicer properties 20 minutes away in Jasper. We’ll be doing that next year… overall this was a very disappointing experience.|For reference, I like to post when we have positive experiences at hotels/restaurants. But I think folks should really know what’s going on at this property before they make the investment. And if you’re trying to save a buck, there are much nicer places in the area at the same...

We stay at Baymont properties often… Madison, ChicagoLand, Minneapolis… and have always had nice experiences. So when I saw there was a Baymont ten minutes from Holiday World, I booked it over the newer Holiday Inn Express in Jasper. Mind you, Holiday Inn was priced the same as Baymont. The experience was very disappointing. Condition of the property overall was a bit dated. The location of the hotel is on a dead-end cul de sac surrounded by a couple abandoned buildings. I supposed the owners can’t control that… it was just a run-down neighborhood. I booked a King Deluxe room. Immediately upon entering the room, we were hit with the powerful smell of… I guess cheap cleaning supplies? We couldn’t put our finger on it. So I went back to the desk and asked for another room. They offered me a comparable one that I went and checked out… same smell. So we cut our losses and stayed put. My partner thought the smell was like mold/wet basement. I couldn’t put my finger on the scent… but it was not right. The room… one of the three fixtures on the vanity was permanently broken. The duvet had had some orange/brown stains, I found two long pieces of women’s hair that were not ours. There were condensation ring stains on the coffee table, the tub had these black stains by the drain, and the window opened, but there was no screen (we were on the third floor… extremely unsafe if there was a child). Saturday evening we came back from Holiday World. Our keys worked for entry to the side door. However, neither key worked on our room. I go to the front desk… no one there… there’s a sign to dial 0 for assistance. A man answers and tells me he’ll be right there. I wait 4-5 minutes… call again… same man acts confused…. Shows up a minute later, carrying a plate of food and eating. The continental breakfast was very poor. In comparison to other Baymont properties, this was a sad display… wet powdered eggs, grayish sausage links. Smushed hash browns. Mind you, the breakfast opens at 6:30. I arrived at 7:03 am Saturday morning, and all the hot food was gone… I only know the condition of the food b/c I went back Sunday morning to scope the spread. Unfortunately, we did not feel this meal was satisfactory or what we expected for what we paid. So we paid to eat at Denny’s down the street. This Baymont property is nowhere near brand standards. It is not professionally maintained or cleaned. For the price, you can stay at much nicer properties 20 minutes away in Jasper. We’ll be doing that next year… overall this was a very disappointing experience. For reference, I like to post when we have positive experiences at hotels/restaurants. But I think folks should really know what’s going on at this property before they make the investment. And if you’re trying to save a buck, there are much nicer places in the area at the same...