Cave Springs Resort — Hotel in Dunsmuir

I want to preface this by saying I was really hoping the outcome with management would have been different considering how dangerous this situation could have potentially been. As per Cave Springs rules, each unit is allowed ONE parking spot at their unit/cabin. We arrived on check in day to a vehicle parked in front of our unit. After speaking with staff we were informed they do not keep track of who’s vehicle is tied to which unit, and suggested a parking spot that was too small for my brand new SUV to park in without dinging my doors… when we returned in the evening the vehicle was still parked there after staff left a written note on their windshield. I tried to be reasonable and park in the place suggested by staff and my passenger accidentally dinged my door.. I was justly annoyed at this point and went back down to the office where I, the guest, was tasked with disturbing other resort guests(knocking on their doors, disrupting dinner etc) to try and figure who’s vehicle it was parked in front of our unit. Staff clearly had not dealt with this type of situation before and I in no way blame the front desk employee, this falls on the lack of protocols provided by management in place for situations like this. Once we found them, the vehicle owner moved their SUV but not after another one of their guests came over to exchange words with us stating “they’ve been coming here for years” and that somehow entitled them to parking in front of OUR UNIT that we paid for. We told them it didn’t matter, the staff left the note on the vehicle and they needed to move. They proceeded to walk in front of my vehicle and flip us off… this entire interaction could have been avoided if staff would have handled this situation properly. The responsibility should not have fallen on me as the guest to disturb another guest. I slept for a total of two hours that first night in fear that my vehicle would be vandalized. Not exactly the relaxing vacation I was expecting. Once informed of the situation, management proceeded to take their time coming up with a resolution… a measly $50 voucher(BARELY covers a partial night)for a stay that cost me $658… Seems like a slap in the face considering how extremely lucky it was that only words were exchanged with the other guests. We will NEVER return to Cave Springs as they clearly have the inability to take proper action in ensuring they keep their guests safe or willing to return...

I want to preface this by saying I was really hoping the outcome with management would have been different considering how dangerous this situation could have potentially been. As per Cave Springs rules, each unit is allowed ONE parking spot at their unit/cabin. We arrived on check in day to a vehicle parked in front of our unit. After speaking with staff we were informed they do not keep track of who’s vehicle is tied to which unit, and suggested a parking spot that was too small for my brand new SUV to park in without dinging my doors… when we returned in the evening the vehicle was still parked there after staff left a written note on their windshield. I tried to be reasonable and park in the place suggested by staff and my passenger accidentally dinged my door.. I was justly annoyed at this point and went back down to the office where I, the guest, was tasked with disturbing other resort guests(knocking on their doors, disrupting dinner etc) to try and figure who’s vehicle it was parked in front of our unit. Staff clearly had not dealt with this type of situation before and I in no way blame the front desk employee, this falls on the lack of protocols provided by management in place for situations like this. Once we found them, the vehicle owner moved their SUV but not after another one of their guests came over to exchange words with us stating “they’ve been coming here for years” and that somehow entitled them to parking in front of OUR UNIT that we paid for. We told them it didn’t matter, the staff left the note on the vehicle and they needed to move. They proceeded to walk in front of my vehicle and flip us off… this entire interaction could have been avoided if staff would have handled this situation properly. The responsibility should not have fallen on me as the guest to disturb another guest. I slept for a total of two hours that first night in fear that my vehicle would be vandalized. Not exactly the relaxing vacation I was expecting. Once informed of the situation, management proceeded to take their time coming up with a resolution… a measly $50 voucher(BARELY covers a partial night)for a stay that cost me $658… Seems like a slap in the face considering how extremely lucky it was that only words were exchanged with the other guests. We will NEVER return to Cave Springs as they clearly have the inability to take proper action in ensuring they keep their guests safe or willing to return...

I want to preface this by saying I was really hoping the outcome with management would have been different considering how dangerous this situation could have potentially been. As per Cave Springs rules, each unit is allowed ONE parking spot at their unit/cabin. We arrived on check in day to a vehicle parked in front of our unit. After speaking with staff we were informed they do not keep track of who’s vehicle is tied to which unit, and suggested a parking spot that was too small for my brand new SUV to park in without dinging my doors… when we returned in the evening the vehicle was still parked there after staff left a written note on their windshield. I tried to be reasonable and park in the place suggested by staff and my passenger accidentally dinged my door.. I was justly annoyed at this point and went back down to the office where I, the guest, was tasked with disturbing other resort guests(knocking on their doors, disrupting dinner etc) to try and figure who’s vehicle it was parked in front of our unit. Staff clearly had not dealt with this type of situation before and I in no way blame the front desk employee, this falls on the lack of protocols provided by management in place for situations like this. Once we found them, the vehicle owner moved their SUV but not after another one of their guests came over to exchange words with us stating “they’ve been coming here for years” and that somehow entitled them to parking in front of OUR UNIT that we paid for. We told them it didn’t matter, the staff left the note on the vehicle and they needed to move. They proceeded to walk in front of my vehicle and flip us off… this entire interaction could have been avoided if staff would have handled this situation properly. The responsibility should not have fallen on me as the guest to disturb another guest. I slept for a total of two hours that first night in fear that my vehicle would be vandalized. Not exactly the relaxing vacation I was expecting. Once informed of the situation, management proceeded to take their time coming up with a resolution… a measly $50 voucher(BARELY covers a partial night)for a stay that cost me $658… Seems like a slap in the face considering how extremely lucky it was that only words were exchanged with the other guests. We will NEVER return to Cave Springs as they clearly have the inability to take proper action in ensuring they keep their guests safe or willing to return...