After returning from my vacation from June 20th to June 24th, 2024 at the Seagrove Suites and Guest Rooms, I have motivation, inspiration, and a sense of purpose to detail my stay at the Laid-Back Luxury Seagrove Suites and Guest Rooms (as it says on the entrance sign turning onto the property) And, I apologize in advance that this review is not short, sweet, and hardly a two minute read.||This review is only on the two-bedroom, pet friendly suite we paid $435.00 a night for. Total with taxes , $100 pet fee, 1 scheduled housekeeping , early check in, late check out , for the 4 night stay was $2176.44. (picture included in review). SPOILER ALERT: Rating 2/10 Waste of at least $900 ||Would you consider this luxury or boutique at $400/night? these are listed not in any specific order but as they came to me while writing the review. ||- We were notified of new owners 1 week before we arrived and more than a month after booking. Non-disclosure in effect on June 18th--not. ||- Bird poop all over the outside picnic tables outdoor furniture. Pictures dont lie. ||- Giant hole in wood post outside entrance door. Metal hand railing was missing cap. Next door hand railing was loose and wobbly.||- Flowers, flowers, flowers shown on the main webpage. I saw weeds, weeds, more weeds and large tree stumps. (except for the 1st shed that you see when you drive into the parking lot.)||- Screen door screen was ripped and torn off of adjacent room||- Paid $30 for early check in at 2PM. Room still being cleaned until 2: 25 PM. I have video of cleaners walking out at the room at this time. Not refunded||- Paid $25 for daily housekeeping. Had to cancel cleaning (early AM sent email) as we were never notified when cleaning was going to take place & I did not want to leave the dog alone when cleaning would take place. Was told after I cancelled via email early in day that the cleaning was supposedly scheduled that day. Even though I cancelled, no refund has been made.||- WIFI sucks. Could hardly ever use my laptop. TV would spin consistently. I have pictures of connection speed of .114 MBPS. Not “high speed”||- Backyard is absolutely disgusting. No grass. Either bird poop on lawn chairs, tables, hammocks or black mold. . Could not pay me to sit down near that firepit or lay on a hammock.||- Looks like nobody has cleaned anything out in back yard in several years. Can’t rely on rain to clean furniture for you.||- Never saw a guest in the 4 days we were there using the backyard for any relaxation or recreation. -Rooms were hot even with the 1 window A/C||- Don’t get fooled by the outdoor pool pictures they provide in the website. lounge chairs--If you want to use, you need to clean yourself. Although pool was not crystal clear and pure blue water like in website photos, pool was passable for desperate children. Pool was very dirty at the bottom for at least 2 days. I provided picture as proof. ||- Creepy crawler bugs come out at night. Don’t leave the windows open.||- Kitchen chair was broken. Broken bedroom dresser drawer. Kitchen cabinet door that would not shut.||- Black mold on bottom of shower curtain||- Rooms not nearly as bright as shown on website pictures||- Mold on back of air conditioner (outside room)||- Kitchen area just big enough for 1 person. Big coffee maker takes up all counter space. ||- Main gazebo in front room not been cleaned or touched in months by staff. There are 2 bird nests clearly visible on the roof beams. Rusty curtain bar.||-Toilet is very low to ground. Hard for us older people to get up when finished. How about installing a grab bar.||- Fire stick tv does not get local tv stations. Since others have signed into Firestick it is impossible to watch most channels as the previous accounts do not allow you to sign in. I was able to sign in using my Netflix account. Could not watch naything Amazon related. ||-Just because The Seagrove has supposed "fancy' bathroom soaps and a "fancy" matress does not make it luxury.||- Absolutely no management presence to discuss these issues with anyone while staying there. Could not ask anyone there about refunds. There is no one there. They have a little hut in front of property that could be manned a couople hours a day but they chosse to go the absentee route. ||- Paid $435/night , $2176 for 4 nights including taxes, pet charge, un-refunded early check in, un-refunded cleaning charge. I would have not paid more than $200/night for...
Read moreAfter returning from my vacation from June 20th to June 24th, 2024 at the Seagrove Suites and Guest Rooms, I have motivation, inspiration, and a sense of purpose to detail my stay at the Laid-Back Luxury Seagrove Suites and Guest Rooms (as it says on the entrance sign turning onto the property) And, I apologize in advance that this review is not short, sweet, and hardly a two minute read.||This review is only on the two-bedroom, pet friendly suite we paid $435.00 a night for. Total with taxes , $100 pet fee, 1 scheduled housekeeping , early check in, late check out , for the 4 night stay was $2176.44. (picture included in review). SPOILER ALERT: Rating 2/10 Waste of at least $900 ||Would you consider this luxury or boutique at $400/night? these are listed not in any specific order but as they came to me while writing the review. ||- We were notified of new owners 1 week before we arrived and more than a month after booking. Non-disclosure in effect on June 18th--not. ||- Bird poop all over the outside picnic tables outdoor furniture. Pictures dont lie. ||- Giant hole in wood post outside entrance door. Metal hand railing was missing cap. Next door hand railing was loose and wobbly.||- Flowers, flowers, flowers shown on the main webpage. I saw weeds, weeds, more weeds and large tree stumps. (except for the 1st shed that you see when you drive into the parking lot.)||- Screen door screen was ripped and torn off of adjacent room||- Paid $30 for early check in at 2PM. Room still being cleaned until 2: 25 PM. I have video of cleaners walking out at the room at this time. Not refunded||- Paid $25 for daily housekeeping. Had to cancel cleaning (early AM sent email) as we were never notified when cleaning was going to take place & I did not want to leave the dog alone when cleaning would take place. Was told after I cancelled via email early in day that the cleaning was supposedly scheduled that day. Even though I cancelled, no refund has been made.||- WIFI sucks. Could hardly ever use my laptop. TV would spin consistently. I have pictures of connection speed of .114 MBPS. Not “high speed”||- Backyard is absolutely disgusting. No grass. Either bird poop on lawn chairs, tables, hammocks or black mold. . Could not pay me to sit down near that firepit or lay on a hammock.||- Looks like nobody has cleaned anything out in back yard in several years. Can’t rely on rain to clean furniture for you.||- Never saw a guest in the 4 days we were there using the backyard for any relaxation or recreation. -Rooms were hot even with the 1 window A/C||- Don’t get fooled by the outdoor pool pictures they provide in the website. lounge chairs--If you want to use, you need to clean yourself. Although pool was not crystal clear and pure blue water like in website photos, pool was passable for desperate children. Pool was very dirty at the bottom for at least 2 days. I provided picture as proof. ||- Creepy crawler bugs come out at night. Don’t leave the windows open.||- Kitchen chair was broken. Broken bedroom dresser drawer. Kitchen cabinet door that would not shut.||- Black mold on bottom of shower curtain||- Rooms not nearly as bright as shown on website pictures||- Mold on back of air conditioner (outside room)||- Kitchen area just big enough for 1 person. Big coffee maker takes up all counter space. ||- Main gazebo in front room not been cleaned or touched in months by staff. There are 2 bird nests clearly visible on the roof beams. Rusty curtain bar.||-Toilet is very low to ground. Hard for us older people to get up when finished. How about installing a grab bar.||- Fire stick tv does not get local tv stations. Since others have signed into Firestick it is impossible to watch most channels as the previous accounts do not allow you to sign in. I was able to sign in using my Netflix account. Could not watch naything Amazon related. ||-Just because The Seagrove has supposed "fancy' bathroom soaps and a "fancy" matress does not make it luxury.||- Absolutely no management presence to discuss these issues with anyone while staying there. Could not ask anyone there about refunds. There is no one there. They have a little hut in front of property that could be manned a couople hours a day but they chosse to go the absentee route. ||- Paid $435/night , $2176 for 4 nights including taxes, pet charge, un-refunded early check in, un-refunded cleaning charge. I would have not paid more than $200/night for...
Read moreWARNING! Do Not Get Fooled Like Me. Honest, Unbiased Review of the Seagrove (Eastham) Review for June 20th to June 24th, 2024 at the Laid-Back Luxury Seagrove Suites and Guest Rooms (as it says on the entrance sign turning onto the property) And, I apologize in advance that this review is not short, sweet, and hardly a two minute read. This review is only on the two-bedroom, pet friendly suite we paid $435.00 a night for. Total with taxes for the 4 night stay was $2176.44. (picture included in review). SPOILER ALERT: Rating 2/10 Waste of at least $900 . I know many of you are thinking, “There are hundreds of good reviews for the Seagrove. How is it possible that this review is so bad compared to these? You must be an azzhole or over-critical.” My answer to that is, take a look at the dates of most of the pictures and disregard any pictures done professionally or provided by the Seagrove (Management pictures). I have pictures to back up all that I am disclosing. Do you consider this luxury or boutique? We were notified of new owners a few days before we arrived and more than a month after booking. Bird poop all over the outside picnic tables outdoor furniture Giant hole in wood post outside entrance door. Metal hand railing was missing cap. Next door hand railing was loose and wobbly. Flowers, flowers, flowers shown on the main webpage. I saw weeds, weeds, more weeds and large tree stumps. (except for the 1st shed that you see when you drive into the parking lot.) Screen door screen was ripped and torn off of neighboring room Paid $30 for early check in at 2PM. Room was still being cleaned until $2.25 PM. Not refunded. Paid $25 for daily housekeeping. Had to cancel cleaning (early AM sent email) as we were never notified when cleaning was going to take place & I did not want to leave the dog alone when cleaning would take place. Was told after I cancelled that the cleaning was indeed scheduled that day. Even though I cancelled, no refund has been made. WIFI sucks. Could hardly ever use my laptop. TV would spin consistently. Speed of .114 MBPS. Not “high speed”- Backyard is absolutely disgusting. No grass. Either bird poop on lawn chairs, tables, hammocks or black mold. -Looks like nobody has cleaned anything out in back yard in several years. Can’t rely on rain to clean furniture for you. Never saw a guest in the 4 days we were there using the backyard for any relaxation or recreation. Don’t get fooled by the outdoor pool pictures they provide in the website. lounge chairs--If you want to use, you need to clean yourself. Although pool was not crystal clear and pure blue water like in website photos, pool was passable for desperate children. Pool was very dirty at the bottom for at least 2 days. I provided picture as proof. Creepy crawler bugs come out at night. Don’t leave the windows open. Kitchen chair was broken. Broken bedroom dresser drawer. Kitchen cabinet door that would not shut. Black mold on bottom of shower curtain (see pictures) Kitchen area just big enough for 1 person. Big coffee maker takes up all counter space. Main gazebo in front of rooms have not been cleaned or touched in months by staff. Fire stick tv does not get local tv stations. Since others have signed into Firestick it is impossible to watch most channels as the previous accounts do not allow you to sign in. I was able to sign in using my Netflix account. Absolutely no management presence to discuss these issues with anyone while staying there. Could not ask anyone there about refunds. There is no one there. Paid $435/night , $2176 for 4 nights including taxes, pet charge, un-refunded early check in, un-refunded cleaning charge. I would have not paid more than $200/night for what we got. 7/5/24 Response from Seagrove to my review: 1/2 cookie cutter response and no real remourse or validation from them that there is a definite problem. Will do this in the future does not help. New outdoor chairs will not help unless the bird poop and dirt is cleaned on a daily basis. And of course your family loves...
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