Days Inn by Wyndham Elberton — Hotel in Elberton

THE MANAGER IS LACKING EVERY BIT OF CUSTOMER SERVICE SKILLS FOR BEING IN THE HOSPITALITY BUSINESS. "Mona"

My boyfriend and I arrived at this hotel at about 845pm after a 5 hour drive to find out that our room was given away to another person. First of all, this lady sat there and told me that my reservation was wrong and I needed to call Wyndham because the booking only stated 1 person when in fact the were 2 of us. I was appalled that this was such a problem and began to get frustrated. Then she told me that I could not have my service animal stay at her hotel. Once I assured her that it is a federal law for service animals to be allowed in ANY hospitality she decided to make a phone call.

As a 'manager' 1: you shouldn't need to call for reassurance on a hotel reservation and 2: you should be well aware of the law behind a service animal.

We booked our reservation through the Wyndham rewards app on Friday the 13th and come to find out on Sunday the 15th when we tried to check in they didn't have our room available. We booked for a king room and the best they had to offer us was 2 double beds and then to switch rooms the next day.

I asked Mona why the room was available on my app if the hotel did not have that option available and she told me it was because a guest extended their stay online. Which still doesn't make since because my king room still would not have been an option if it was already booked. My boyfriend asked her why our room was given away and she told us that she didn't check anybody in at all today and she didn't give our room away.

After arguing with Mona, for over 20 minutes, I decided to just take the queen room for my 10 month old daughters sake. I asked for the owners information and she proceeded to tell me that the owner doesn't live here and then brought her 7 year old daughter into the picture. The managers daughter was behind the counter telling me that that is her mother and she owns the hotel. Not only that but another Indian gentleman came up front and sat next to Mona with vomit all over his shirt. He literally just sat there and starred at us like he was on drugs. This is where I got extremely frustrated.

As a manager of a hotel, with her young daughter trying to argue with me , she was yelling at me telling me that I was wrong and there was nothing they could do for us and that what we reserved was not available.

We took the queen room and instantly turned around for another room after there was no refrigerator in the room as we requested and the carpets were absolutely filthy (not suitable for my crawling daughter). I believe that Mona tried to give us their most disgusting room possible.

This is where the fun began. As we were asking for another room and continuing to argue about our room being given away, an older gentleman walked in , overheard the argument and offered us his room because he didn't need the king bed. We asked the gentleman when he checked in and he said not even an hour ago. So clearly Mona lied to us. And literally gave away our room to this man less than an hour prior to our arrival. Although we were able to get into our reserved room, the hour and a half it took for us to finally reach that point was no help at all from the so called manager Mona.

The reason this gentleman initially came up front was to get a set of new sheets because his were stained with blood. So after the switch of rooms, we waited at least 30 minutes for new sheets and or key was not working. I went back to the front desk to ask for the sheets because it was now nearly 10pm and I say there saying hello for almost 20 minutes before the guy with vomit came to assist me. Not only was I saying hello to get some assistance but I could hear them talking behind the closed door behind the counter. I finally got the key to my room and asked for the sheets. The vomit gentleman told me that Mona did not have any extra sheet so they had to go to another room.. he stopped dead in the middle of his sentence (realizing this was not okay) and then said "oh not that, I found...

Well this place is supposed to be under Wyndham. First off they don't do full breakfast or continental breakfast. Which really isn't the problem. I am here from a house fire. ALE Solutions booked me for 30 days on behalf of ALLSTATE. The cable I had was directv. They have the same here. I'm naturally a die hard sports fan. They don't have NBAtv or NFL network. I explained the channel(nbatv) not showing. I was told I would be brought a list. If it's NOT on the list, they don't have the channel. Upon bringing the list, I SHOW the first guy the channel on the LAMINATED channel guide. He say go to front desk. I explained to the guy at front desk. He talks over me and says" if it's not on paper no channel. Once he quiets down I SHOW him as well. He states no one else is complaining about the tv and the owner will be in Thursday. This is Sunday. Before I go any further let me say this. Through travel and travel job assignments, I have stayed at Wyndham hotels. 2 of which I had the same situation and they simply added the channel. Then came to check on me and make sure everything was good. And those times I was not there through ALLSTATE. What makes this any different? Thursday I see a guy I haven't seen and ask is he the owner. He reply and I explained the tv channel to him. He says he will be to my room to fix it. Mind you I never told him my room. He comes to room and turns through the channels. I explained again. He says the list, LAMINATED list is the channels they have. When he himself sees 216 nbatv is not working he leaves and comes back with 2 printed copies with channels on them saying look at the other sports channels. The channel is not a pay per view channel. It can easily be added by whoever is in charge. For them to get called on their word and not try to fix the situation is very unprofessional. Then I explained to them I am here on behalf of ALE Solutions by way of ALLSTATE because they have an agreement with Wyndham. Attached you will see the LAMINATED copy that was first brought out and also the the printed copies the owner brought AFTER showing him the channel...

I cannot rate this because it deserves NO rating, the worst hotel I've ever stayed in. Wyndham needs to remove their name off of it. Because it was not a Wyndham place at all. First we get their, check in time starts at 2pm, so we arrived a 4pm, the A/C was not on in our room and it was burning up. So we decided to go eat and shop for about 2 hours for the room could cool off. When we returned it still was burning up, so we ask to be moved and we were, so we had to wait another hour for that room to cool off, but it did, thank goodness. The pool was so nasty I would not swim in it. the breezeways had cigarette butts all in them and they looked like they had not been swept in weeks. The breakfast was nothing to talk about, but it was free, no eggs, no meat, just instant oatmeal, grits, toast and waffles. The kids liked the waffles. We were there for two days, so we left Saturday morning to spend time at the lake with the family, when we returned our room had not been touched, beds not made, no clean towels, no coffee replacement, NOTHING. So we had to go downstairs get towels and everything, so I ask, he informed me he knew we were staying 2 days so told the Maid to only replenish everything, which I informed him, she DID NOT replenish ANYTHING. As I said this place stinks and I would not recommend staying here at all. The only thing good I could say about the room, was the BEDS were very nice and comfortable. Please Wyndham, either fix this place up or remove your name!!!! It says I have to select a star, to continue, so 1 star...