River Inn — Hotel in Exeter

It was very dirty. The bed had big bugs and womens hair still in the sheets and stains and the sheets and mattress. I tried to reach out to them the next day but they didn’t do anything to make it right. They said they didn’t have cash to refund me since I paid cash. They were quick to take my money but not to fix the problems this hotel had. Also they said that I should of told them when I checked in which was late or when I left which was early morning since we went hiking. The front desk staff works 3pm- 9pm… no one was there to contact until later in the day after our hike. How is that fair!? This hotel does not have staff 24/7 like a normal hotel so there was no one to tell which frustrated me. Also don’t try to call them, the number they advertise with is disconnected. So really no way to contact them. It was not worth the price and a very unpleasant experience. I would never stay here again and would never recommend to anyone ever. Probably the worst hotel I’ve stayed in, they use this tourist area to charge high prices and make money but don’t put any of it into making their hotel clean.||||The front desk guy gave me the number of the owner. So I also reached out to him personally and told him about the bug in our bed.. he said the sheets are “usually” changed out. So there was a chance they were used sheets 🤢 so we wanted compensation for how horribly dirty the room was plus the bug. But he accused me of going in side finding this bug and putting the bug in...

It was very dirty. The bed had big bugs and womens hair still in the sheets and stains and the sheets and mattress. I tried to reach out to them the next day but they didn’t do anything to make it right. They said they didn’t have cash to refund me since I paid cash. They were quick to take my money but not to fix the problems this hotel had. Also they said that I should of told them when I checked in which was late or when I left which was early morning since we went hiking. The front desk staff works 3pm- 9pm… no one was there to contact until later in the day after our hike. How is that fair!? This hotel does not have staff 24/7 like a normal hotel so there was no one to tell which frustrated me. Also don’t try to call them, the number they advertise with is disconnected. So really no way to contact them. It was not worth the price and a very unpleasant experience. I would never stay here again and would never recommend to anyone ever. Probably the worst hotel I’ve stayed in, they use this tourist area to charge high prices and make money but don’t put any of it into making their hotel clean.

The front desk guy gave me the number of the owner. So I also reached out to him personally and told him about the bug in our bed.. he said the sheets are “usually” changed out. So there was a chance they were used sheets 🤢 so we wanted compensation for how horribly dirty the room was plus the bug. But he accused me of going in side finding this bug and putting the bug in...

First, I'll give a few positives: amenities of in-room coffee, refrig and microwave, which are pretty much the expected standard in modern travel. A/C worked well, both cool & heat.||Problems: They still use "old school" key, rather than card, which would be fine EXCEPT for 1 thing - there is nobody in office except for hours 3-9 PM, so upon departure, you drop key in outside open/unsecured box.. Very dangerous, as anybody could take key, make copy and enter your room whenever to do whatever. And if you arrive after 9 PM (which fortunately I didn't) you have to go about 5 miles back to the Western Holiday Lodge (owners own both) to get a key (they do tell you this via email upfront, but this is not a good business practice). Next, the shower in Room 6 is leaky, very difficult to get the control knob in just the right position to stop it. Next, WiFi very balky & slow, cuts out repeatedly, esp at certain hours (late afternoon and evenings, not so much very early AM). Next, no towels in room, only a wash cloth and bath mat. Office clerk did provide some promptly. Told him I wouldn't require daily cleaning since I had everything I needed except for couple extra coffee packets, which he provided (no problem with him personally, he provided items needed). Was informed that they usually didn't clean daily, which some travelers may not like & makes you wonder about their maintenance overall. Won't stay again unless these...