Hotel Hi-Ho — Hotel in Fairfield

1. I like the room, once I got used to their weird "check in" process, I know better what to expect now. There is a disadvantage to the no front desk service. Depending on when you book it, you may not get confirmation on how to check in or what your code is for a loooong time. 2) Little things - no fridge. The coffee-maker looks fancy but isn't clear how to use it, once I figured it out, it made luke-warm almost undrinkable coffee. No "table" to sit at with the laptop. Two separate visits had noise problems, one was a couple arguing at 4 a.m. (rooms not very soundproof). The other was workers drilling the ceiling below us at 6:30 a.m., the latter example is definitely a hotel mgmt problem 3) there is no cell service where the hotel is located but they have free wi-fi. Doesn't help for things like car navigation if you are leaving from there and not in their wi-fi range. 4) the phone number they give you for support, you may be waiting 10 minutes for a person. They are friendly and as helpful as they can be, but they can't help with everything. 5) There was a 150$ charge AFTER I paid for the room. This was to cover any future damage I might do and is only refundable after they determine that and only after 3 days. There also is a $5.75 "check out" fee. You have no choice for this. The phone number support said "this is a new charge based on how I booked it". Phhht.

.. All this being said, the room was nice and seemed to be fairly modern, clean floors, hot water, good shower, plenty of towels, good temperature control for HVAC. I give the bed a 5-out-of-10 on comfort scale. Not awful but not great either. All this being said, I will stay there again but only if I book in advance and get a good rate .. I know what to expect and what...

I came back and had to change my 3 star review to a 1 star because we got scared awake to our door opening at 8:36am for room cleaning. Not sure if they knocked we didn’t hear it until the lock clicked open. Something written right out of a horror movie. Pretty terrible way to be woken up while on vacation. Not sure why they needed to be in the room that early on our check-out date.

Original review We had a hard time with the check in process which would have been incredibly easier if there was information available about HOW to check in. On their website they mention easy no contact check-in and in the main lobby it also says contactless check-in. Which is great and something I’m familiar with. However there is nowhere where is says HOW to check in text? Email? Call? Which was frustrating and confusing. Adding this information to the website and main lobby would have greatly improved our experience. There is also this “pre-check-in process” and and “check-in process” which as a guest was pretty confusing trying to navigate as we did not have service in the hotel parking lot nor did the wifi work well.

We booked through a separate site which meant that we were “sent” an email but it went to an email address connected to the booking platform and not our email address. Again frustrating to figure out. Our check-in process took about an hour which was a pretty rough start to our stay. We unfortunately had to call the number provided 2x during the check in process which could have been entirely avoided if there was better communication between the location and guests. The person we spoke to each time was very helpful. I hope this feedback is constructive in providing a better experience for...

Let me start by saying the check-in system is chaotic and confusing, especially to those who aren’t tech-savvy despite what the ownership will say in response to this. Thank god James was there at the desk to get myself and the rest of our out of town friends checked in. He was gracious and patient, and did an amazing job.||||However what would be an 4 star review was absolutely obliterated by the fact that both nights of our stay the fire alarm was set off. One of the times was our “fault” as when the STEAM FROM THE SHOWER hit the smoke alarm, it was set off and triggered the system for the entire building. After speaking with a few other guests as we were waiting for the alarm to be shut off by the fire company (since there is NO staff on property besides James for a couple||Hours on Friday), we found out this issue has been ongoing for a while now - happening multiple times a week during the night, during the day, with no rhyme or reason.||||The firemen on arrival said that this has been a consistent issue for them and it’s horrible for the guests and it’s horrible for them to waste their resources like that.||||Just because you put little tongue-in-cheek signs up across the property about how sensitive your fire alarms are, doesn’t mean that you can get away with this. It’s unacceptable and needs to be addressed. We used to love this hotel and won’t be coming back.||||I’m also extremely disappointed at the lack of accommodation for those with mobility issues. No elevator present and lots of steps||||Side note - not the hotel’s fault, but there is no cell service at all and you’ll need to rely on their guest WiFi...