Lake Morey Resort — Hotel in Fairlee

Our company (my boyfriend & I, who are co-owners of a small family cleaning service) Mother Mary's Chambermaids, was contracted to clean WOMPANACHE portion of the Lake Morey Resort. Steven and I met the general manager, Mark Avery, the head of housekeeping, Wendy ?, and discussed the details and terms of the contract. Our company does verbal contracts, we have extreme flexibility, and 95% customer satisfaction raing. We pride ourselves on our work ethic, communication skills, and overall positive outlook. We arrived to do the job discussed, and were greeted with attitude and an hour & 15 minute personal inventory of Wendy's personal life and health conditions. Steven was made to feel uncomfortable the entire day. I was treated as if I didn't exist; she spoke to Steven only. Wendy was supposed to "check in" around 1:30/2, she said "I'll come back around 3" and at 3:45 Wendy paraded the entire female housekeeping staff at Wampanache building. The ladies came over and made Steven feel immediately uncomfortable, and stood in different parts of the house, ogling him, while Wendy "critiqued" our work. Steven offered to bring thr cart over while I walked Wendy through the house.. she wad VERY persistent to show Steven the linen closet by herself! We were told stories about a child that was murdered in the house, local businesses that had alcohol fueled parties where people ended up getting hurt, and many other horror stories about the resort and staff. Upon being chased out of the driveway by Wendy screaming "Steve!", (after telling her 4x that we had another appointment we had to get to). That night Steven and I decided we did not feel comfortable returning to the job. We asked Wendy, which was our only contact, for Mark's last name, and contact information since all we were provided was Wendy's personal cell phone number. Wendy replied that she would pass the message along, and provided no information for us. With no other options, after calling the resort and asking for Mark, being told that he does not work there, we took the 45 min drive once again to seek condensation for services rendered. When we arrived we were informed Mark was out of the country. Steven left a very professional brief message explaining our disappointment with the treatment we received from the staff (particularly Wendy) and asked Mark to personally return a phone call when he arrived back from vacation. Monday morning, the day after he returned, we received a message from Wendy herself, asking where to send the check! When Steven and I took another 45 min drive to the resort, Mark greeted us at the front desk and exclaimed "you never sent me an invoice. So I didn't know what to pay you." Steven responded with "I left you a detailed message why we wouldn't be returning to work" exclaiming why I would like to speak with you personally, and very explicit details and spelling of who to make the check out to and how much. Mark's reply was "I don't listen to voice mails". Steven said "well, that's professional." Told Mark the amount, collected the check and left the premises immediately. Feeling VERY uncomfortable the...

Our company (my boyfriend & I, who are co-owners of a small family cleaning service) Mother Mary's Chambermaids, was contracted to clean WOMPANACHE portion of the Lake Morey Resort. Steven and I met the general manager, Mark Avery, the head of housekeeping, Wendy ?, and discussed the details and terms of the contract. Our company does verbal contracts, we have extreme flexibility, and 95% customer satisfaction raing. We pride ourselves on our work ethic, communication skills, and overall positive outlook. We arrived to do the job discussed, and were greeted with attitude and an hour & 15 minute personal inventory of Wendy's personal life and health conditions. Steven was made to feel uncomfortable the entire day. I was treated as if I didn't exist; she spoke to Steven only. Wendy was supposed to "check in" around 1:30/2, she said "I'll come back around 3" and at 3:45 Wendy paraded the entire female housekeeping staff at Wampanache building. The ladies came over and made Steven feel immediately uncomfortable, and stood in different parts of the house, ogling him, while Wendy "critiqued" our work. Steven offered to bring thr cart over while I walked Wendy through the house.. she wad VERY persistent to show Steven the linen closet by herself! We were told stories about a child that was murdered in the house, local businesses that had alcohol fueled parties where people ended up getting hurt, and many other horror stories about the resort and staff. Upon being chased out of the driveway by Wendy screaming "Steve!", (after telling her 4x that we had another appointment we had to get to). That night Steven and I decided we did not feel comfortable returning to the job. We asked Wendy, which was our only contact, for Mark's last name, and contact information since all we were provided was Wendy's personal cell phone number. Wendy replied that she would pass the message along, and provided no information for us. With no other options, after calling the resort and asking for Mark, being told that he does not work there, we took the 45 min drive once again to seek condensation for services rendered. When we arrived we were informed Mark was out of the country. Steven left a very professional brief message explaining our disappointment with the treatment we received from the staff (particularly Wendy) and asked Mark to personally return a phone call when he arrived back from vacation. Monday morning, the day after he returned, we received a message from Wendy herself, asking where to send the check! When Steven and I took another 45 min drive to the resort, Mark greeted us at the front desk and exclaimed "you never sent me an invoice. So I didn't know what to pay you." Steven responded with "I left you a detailed message why we wouldn't be returning to work" exclaiming why I would like to speak with you personally, and very explicit details and spelling of who to make the check out to and how much. Mark's reply was "I don't listen to voice mails". Steven said "well, that's professional." Told Mark the amount, collected the check and left the premises immediately. Feeling VERY uncomfortable the...

4 couples booked rooms for a weekend stay to attend a nearby wedding. Here’s a brief summary of the issues. The rooms were all old and in need of a deep cleaning. Mattresses uncomfortable and pillows awful. Tried to log into Wi-Fi the first evening and were unable (little wheel just kept spinning). So we called the front desk and were told “I’ll check the routers but it’s probably just too many people trying to login”. The next morning tried to take a shower. We let the water run in the shower and sink for way too long and it never even got tepid. Remained ice cold. After breakfast, which was mediocre at best, we went to the front desk to mention the Wi-Fi and cold water. We were told we must have been doing it wrong! Curious that all of us separately were doing it wrong. By then we were able to login (same way as we tried the night before). They said they would send someone to check on the hot water and by the time we got back to the room it was working. Later that afternoon thought it might be nice to have a bath. The tub apparently is for catching shower water only. No tub spigot and no way to stopper the drain. Final straw, the next morning thought we would turn on the TV to look at the Sunday morning news shows. While the TV came on, there were no channels. Tried everything. The remote did turn the set on and off but nothing else was visible. (Yes, tried changing inputs and everything else). |As we checked out, we mentioned all of this to the desk person who either had heard this all before or just didn’t care. |And as others have said the air conditioning was very very noisy, had to turn it off and you can easily hear anyone walking by out side the door or even from the floor above. |The lake front is lovely.|We did get and complete an after stay survey. Wrote all of this. Asked to be contacted by management....