Resort Nail Spa — Hotel in Fort Worth

I have never had such a horrible experience at a nail salon before. My friend and I want to try this place because it was new and close to our work. When we walked in the place, it looked nice and clean. The manager was nice and greeted us at we walked in.

We had waited about 30-40 minutes before we got seated for our nails, and there were only about 7 other people in there place. We had sat down, and the technician who did my nails, his name is Tom. Overall, he did a very horrible job on my nails. I got the dipping powder, as I always do, and he seemed very confused and dumbfounded.

He had put the base layers of the dip on and he put too many, and it was making my nails very thick. Next, as he was filing my nails, he had cut open my skin in multiple places, because he was being very rough and careless. Then he told me to go wash my hands, and when I came back, my nails were not the right color. I had selected a nude pink, and the color had changed to pink with white swirls in it.

When he realized his mistake, instead of removing the dipping powder, he added more layers. And one specific finger nail apparently wasn’t cooperating, and he had added I think about 3 more layers before he had finished. Then he put the final nail polish coat on; he didn’t bother to reshape the nails, file them down, or clean up the residue from the dipping powder. My nails have never looked so bad.

When speaking to the manager, she did offer to fix them for me, but at this point I had been in the facility for over 2 hours. I told her I did not have the time because I had to take my friend home. She did not make me pay (as I shouldn’t have had to) and I left. I do not recommend this place, and if you do dare to try it, do not get Tom as your nail technician. He didn’t treat my nails with respect and I had to go out of my way to get a separate nail...

Today was my first and last time at this salon. I recognize the changes with the current pandemic, However, communication was quite limited. I was a walk in with no apt. I told the woman that I had many other things on my schedule and could come back but she said they could do my pedi now. I tried to tell the woman at the front my concerns that I'm picky and like a tech that is skilled in polish. She ignored me as if it didn't matter. I specifically said I am more than willing to come back later if she felt like I'd be a better fit for someone who was not currently availabile. She placed me with the sweetest guy, Tom. But communication was an issue. I told him I cannot have my nail cut on the side. Not talking about the cuticle but the nail. The first thing he did was get under my nail on the sides and thank GOD, I pulled back and said no no no. Unfortunately, the massage felt more like a caress. There was zero pressure and I felt no joy from my fave part of a pedi. As he began to paint my nails, I knew immediately there was gonna be a prob. Polish and cuticles are still very present all around my nail bed. You can see the bottom of the nail has two very different layers. It was clumpy. Overall what should be relaxing left me in anxiety. I didn't even get my nails painted. I will say they lady that came over and painted my big toes to correct the error was amazing. Just a terrible experience and won't be back and do...

I just moved to the area about six months ago so had to find a new nail place. I had been going here until yesterday. As I was getting my pedicure the salon manager comes up to me and tells me that I wasn’t charged properly the last time I was there with my daughter and I owed them around $100! I started looking at my transaction history and found the transactions on my statement. As I’m checking out with the lady that did my pedicure she begins to say that the additional charge was going to be on my bill. I asked her what it was for because I found the charges on my account. The salon manager sees us talking and comes to the counter and says I already told you!! First of all I’ve had two strokes with the last in 2015 being a massive ruptured aneurysm so even if you had told me I probably already forgot what you told me an hour ago!! Secondly my phone number was on the checkin slip so why hadn’t you called me if that was the case??

I found the charge on my card and showed it to her which was a partial payment because I paid cash for mine and used my Child support card for my daughters!! It didn’t matter she still charged me what was supposedly not paid!

I WILL NOT be back and will gladly drive back to North Richland Hills to my old salon where at least they have a loyalty program to where you get a dollar amount off after so...