edit I DID voice my concerns while physically in the office.
I have hesitated to post this bc I don't think it will do any good but after the results I got from going somewhere else, I think people should know. When I came HERE, It was my first time ever getting any kind of fillers so I didn't know what to expect or what was normal. When I walked in the room, the syringe of "filler" was already opened on a tray so I did not see the technician open it. I had my procedure done of one full suringe of Juvederm Ultra lip filler and THAT DAY I was thrilled with my results. Within 1 week the swelling went down and I was still happy. After 2 weeks, they were meh. Within 4 weeks, my results were gone. Like completely gone. I called to book another appt for ANOTHER full syringe of lip filler. I raised my concerns while there that this was very expensive to only last 4 weeks and was told it should last 6 months to 1 year on average. One girl there said she had hers done 2 years before. But that this 2nd treatment would be "layering" the filler on top of what I had done before so it would last longer, but that all metabolism were different su the times can vary. When I walked in the room, the syringe was open on the tray. Had a full syringe applied. And again THAT day, it looked great. Swelling ensues, goes away after about a week, but after only 1 month my results were completely gone. I went online and saw that some places dilute the product with saline. Again, BOTH times I had it done, the syringe was already open when I walked in the room. I decided to go somewhere else. During my consult, at an actual plastic surgeons office the nurse said she did not detect ANY filler in my lips at all. I told her what had happened prior, but not where, and she told me that some places dilute using saline and use thinner needles to reduce pain and both shortens the life of the product. That day I had my lips redone using the exact same product. She opened the packaging of the filler in front of me.
9 months later I am JUST NOW starting to think about getting a touch up, CLEARLY it was not the product, or my metabolism. I suspect the product was diluted for my first two experiences, and I was scammed in order to keep coming back bc typically people in Southlake have money like that. . $1100 down the drain. I plan to file a complaint with the BBB bc when I voiced my concerns about it only being 4 weeks since my first full syringe, and the results being completely gone, someone should have taken notice bc even the juvederm website states 6-12 months. Instead they told me to wear lipstick every day and to "fall in love" with my lips. But didn't offer any kind of discount or refund for product failure, or even to look into WHY it didn't work correctly, or the phone number to juvederm to report the problem. To me that screams that they KNEW why it...
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