Microtel Inn & Suites by Wyndham Fountain/Fort Carson — Hotel in Fountain

Completely clueless in the customer service department. Clerk combative and argumentative when in reality empathy and an apology were in order! Had reservations I made over a week ago (not last minute) arrival 8/16, 2 nights, confirmed and pre-paid through Expedia (the non-refundable ones). We get to the hotel at 11 pm, the greeting was: We are sold out. I state: I have reservations , tell her my name. Response: I don't have your reservation and am sold out. I say, well, you will have to figure something out as I pre-paid, so contact Expedia, suggested to do so on their website. Clerks response: I don't have access, and since we don't have your reservation we won't get paid. At this point I am expected to go away and contact Expedia to get my money back. Not so fast, miss customer service agent, let's try and actually help your customer here!!!! I pull up the reservation on my phone , to show proof of res and payment, snippety she says: Do you have OUR confirmation number? I tell her she should know that Expedia only provides their itinerary number she should know that. Since I have that pulled up on my phone I start a chat with Expedia that hotel is refusing to check me in. Clerk disappears, reappears and states she has gotten approval from her manager to check me into an out of order room where the TV does not work. (NO offer of reduction in price, I am expected to now be grateful, also, still no apology, I'm just a bother) We are tired, have waited between Expedia go around and hotel a half hour, so I agree to take the room with no TV. So, here it gets BETTER: I get handed keys and am told to wait in the lobby as the beds will be made. NO!!!!! I did not agree to be stuck in a dirty room (clearly wasn't touched after the last guest left) where you now still have to throw together the beds to get me out of the way! I said no, I will not accept a sub-standard room, call Expedia back again, they then call hotel, hotel claims they gave me a room (I can hear this from across the lobby) they speak with me and tell me I have to accept the room I was offered, or leave, forfeit my $, find another hotel and pay on my own. I say no, I most certainly do not have to accept a substandard dirty room without TV.....and here now comes the BEST of the night: Expedia rep says "your booking did not include a TV" , that's when I stopped being nice and plain old demanded what they took my money for over a week ago. They had to rescind, but at least Expedia apologizes. They call hotel back AGAIN, and clerk now tells them that no, they do not have an acceptable regular room, but she had offered not to charge me - A BLATANT LIE!!! I CAN HEAR YOU! I AM STILL SITTING IN YOUR LOBBY AN HOUR LATER!!!! So, we were relocated, did not have to find a new location or pay again, but, in the end, this hotel is clueless, staff unhelpful, rude, put out by having to help in a situation they had fault in as well (you CHOSE to do business with Expedia, double check your bookings with them if you KNOW you have a problem, which your clerk readily admitted....this is/ NOT your customer's fault or problem). And send the lady who worked the desk on 8/14 at night back to "customer service 101" - she is in dire...

Review for Microtel Hotel||We stayed at Microtel Hotel this past week during blizzard-like conditions. While the staff was very kind and the room was comfortable, the billing issues we encountered completely overshadowed our stay and caused unnecessary stress.||I initially requested an early check-in through Booking.com for $40 or even a later check-in for $20. Both requests were denied online. However, after sitting in my car for an hour in the cold, I went into the hotel, and the lady at the front desk was very kind and accommodated me for an early check-in after all. Unfortunately, she accidentally charged my card again, which led to major financial complications.||On Monday, I was charged $255 by Booking.com, which I had enough in my account to cover. However, the front desk staff charged my card an additional $237, plus $20 (presumably for the early check-in). The staff member admitted, “Oops, I made a mistake and debited your card again, but I caught it and quickly reversed it.” Unfortunately, the reversal didn’t matter because the funds were still deducted from my account, leaving me unexpectedly short on funds.||The next day, my fiancé had to deposit $250 into my account just so we could cover the unexpected charges. We thought the situation was resolved, but later in the week, when I asked to stay another night, I was charged an additional $179. What should have been a $255 stay ballooned into a series of charges totaling $255, $237, $20, and $179. While some of these charges are still “pending,” they were deducted from my available balance, leaving me in the red.||Throughout all of this, we remained friendly with the staff. We even brought Frostys from Wendy’s and offered to buy them dinner during the stormy weather. However, when I approached management to request a free night or meaningful compensation for their error, they refused. Instead, they offered me a $10 discount on the additional night, reducing it to $79, but still charged a $100 incidental fee. The manager dismissed my concerns, stating that the funds could take 5 to 7 business days to return to my account, as if that excused the inconvenience.||The room itself was comfortable, and the staff was kind and polite. However, I do wish the TVs were larger and that there were more pillow options, as both my fiancé and I struggled to sleep on the ones provided.||Overall, while the staff and accommodations were decent, the billing errors and poor handling of the situation completely ruined our experience. Guests should not have to bear the financial burden of a hotel’s mistake, and the lack of accountability from management was disappointing. I cannot recommend Microtel Hotel based...

I really wish I could give a good review of this hotel, but there were just far too many disappointments with this property, unfortunately. I’ll start with the positive notes: the location is ideally situated right off I-25, next door to a Loves travel station, and backs to the Fountain Creek Regional Park. You’ll need to drive to get to the park entrance, but we really enjoyed our morning walk along the pond and the creek. It’s also close to lots of dining options about 5-10 minutes away. The room was clean and had a nice view of the park (see in attached pictures). Now for the negative points: there are no king bed rooms in this hotel, so having to sleep in a queen bed with my husband wasn’t the most comfortable since we’re used to having more space. There were lights in the room that didn’t work. There was a large biker group staying at this hotel all weekend and they fired up their bikes early in the morning and came back in the middle of the night, so it was always so noisy when we were trying to sleep. At check out, we overheard a woman complaining about the bikers to the front desk saying how unsafe they made her feel since she was next door to one of them who was cursing and banging on furniture/walls all night long and since she was staying there with her two young grandchildren, she was frightened and nearly called the police, but feared retaliation if they figured out who called. The guy at the front desk didn’t care and didn’t offer any reassurance or anything. He totally just dismissed her completely. The walls are paper thin and you can hear the tv on next door. The room never got cleaned on day 2, so we ran out of towels. We didn’t put the do not disturb sign up, so we don’t know why they never came to clean and refresh towels, empty the trash, etc. My husband went to get breakfast from downstairs and the waffle maker was broken and the only option to eat was a muffin and a stale bagel. Overall, if you need a single occupancy room for a quick overnight stay right off the highway and don’t require any amenities, this place might work fine for you. If, however, you’re staying more than one night with more than one person in your party and you’re hoping for a safe place with a spa/pool and decent amenities, this is not the...