Country Inn & Suites by Radisson, Lehighton-Jim Thorpe, PA — Hotel in Franklin Township

We had major issues with our reservation. We originally had a reservation for Fri and Sat nights (Aug 29/30) for my daughter's wedding. There were many wedding guests staying at the hotel. I had added on an additional night (Thurs Aug 28) on Aug 5 (confirmation #16723912), and told the man who took the reservation that we would need to come in early Friday morning, so we were adding on Thursday night to allow us to get into our room on early Friday. When we arrived on Friday, we were told that our reservation had been cancelled because we had not shown up Thursday night. I told the woman at the desk about the additional night that had been added and that we told the man who took the reservation we wouldn't be coming in till Friday morning. She said she was sorry, but they cancel reservations when you don't show up. She said the hotel is totally booked. I then showed her the reservation on my phone, and then she seemed more open to looking into how to resolve the issue. I don't know why this wasn't noted when we made the additional night reservation. This was very upsetting because we had my daughter's wedding the next day and wedding ceremony rehearsal/dinner to get to that day. And now we were under the impression that we had no room for the weekend. Then she said well let me check to see if your room is still available, and she said yes, you still have Fri and Sat reserved. And we weren't charged for Thursday night. We checked in and I put this issue aside as we had my daughter's wedding to focus on. Several things should have been handled differently. One, the man who took my additional night reservation on Aug 5 should have made a note on the reservation that we would be coming in Friday morning. Two, the woman who checked us in on Friday morning did not communicate the issue effectively. The first thing she said was your room has been canceled, and the hotel is totally booked, not what you want to hear when you are there for your daughter's wedding. Additionally, management was difficult to get ahold of, not available after 4 pm during the week and not available on weekends. Another wedding guest had their reservation cancelled and we had to scramble and give them someone else's room and make other arrangements for that person. Other than these issues, we found the hotel to be very nice, with a...

🚨 WARNING: Unjust Charges & False Accusations at Country Inn & Suites by Radisson, Lehighton-Jim Thorpe, PA 🚨

I had a terrible experience at Country Inn & Suites by Radisson, Lehighton-Jim Thorpe, PA (1619 Interchange Rd, Lehighton, PA, 18235, USA), and I want to warn others before booking here.

💰 Unjust Deposit Withholding After checking out on January 1, 2025, the hotel falsely accused me of smoking marijuana in my room and kept my deposit without providing any proof!

🚫 No Evidence, Just Assumptions I repeatedly asked for proof—no photos, no videos, no documented reports—yet they still charged me. The manager even admitted over the phone that the decision was based only on the smell and that they "assumed" it came from my room!

💨 Hallways Smelled Like Marijuana, Ventilation System Connected During my stay, I noticed a strong marijuana smell in the hallways. But instead of properly investigating, the hotel blamed me without considering that the ventilation system connects all rooms, meaning the smell could have come from anywhere!

❌ Horrible Customer Service & Possible Discrimination The staff was rude, dismissive, and unwilling to listen. Instead of addressing my concerns, they ignored my requests for evidence and refused to refund my money. I can't help but wonder if I was treated unfairly due to discrimination.

⚠️ DON’T STAY HERE – THEY WILL STEAL YOUR MONEY! If this hotel can randomly charge guests without proof, imagine what else they can get away with! I have already reported them to Radisson corporate, the Better Business Bureau (BBB), and the Pennsylvania Attorney General’s Office.

📢 SPREAD THE WORD! If you’ve had a similar experience, DON’T STAY SILENT! Leave a review and report them. This hotel needs to be held...

I had a terrible experience at Country Inn & Suites by Radisson, Lehighton-Jim Thorpe, PA (1619 Interchange Rd, Lehighton, PA, 18235, USA), and I want to warn others before booking here. ||||💰 Unjust Deposit Withholding ||After checking out on January 1, 2025, the hotel falsely accused me of smoking marijuana in my room and kept my deposit without providing any proof! ||||🚫 No Evidence, Just Assumptions ||I repeatedly asked for proof—no photos, no videos, no documented reports—yet they still charged me. The manager even admitted over the phone that the decision was based only on the smell and that they "assumed" it came from my room! ||||💨 Hallways Smelled Like Marijuana, Ventilation System Connected ||During my stay, I noticed a strong marijuana smell in the hallways. But instead of properly investigating, the hotel blamed me without considering that the ventilation system connects all rooms, meaning the smell could have come from anywhere! ||||❌ Horrible Customer Service & Possible Discrimination ||The staff was rude, dismissive, and unwilling to listen. Instead of addressing my concerns, they ignored my requests for evidence and refused to refund my money. I can't help but wonder if I was treated unfairly due to discrimination. ||||⚠️ DON’T STAY HERE – THEY WILL STEAL YOUR MONEY! ||If this hotel can randomly charge guests without proof, imagine what else they can get away with! I have already reported them to Radisson corporate, the Better Business Bureau (BBB), and the Pennsylvania Attorney General’s Office. ||||📢 SPREAD THE WORD! ||If you’ve had a similar experience, DON’T STAY SILENT! Leave a review and report them. This hotel needs to be held...