Extended Stay America Suites- Washington D.C. - Germantown - Milestone — Hotel in Germantown

Absolutely awful! The "smoke-free" rooms are frequently full of smoke--drifting in from the vents and hallways, in violation of Maryland ordinances. A towel under the door doesn't help. The walls are so thin that you can hear the details of your neighbor's nocturnal activities...or just their footsteps. I was harassed several times by the staff due to errors in their billing records--which included being locking out of my room shortly after paying for more days. More than half the times I leave my room I have to get my keycard reactivated. I WAS BURGLED one of the few times I left the building. The walls have holes, some patched, some not. The smoke detectors are so antiqued that the fire department complains about them frequently going off. Once it misfired 3 times in 24 hours--twice when I was asleep. The maintenance is almost non-existent. My room's thermostat started out broken, and then the AC itself started loudly rattling, and then MORESO after the technician did his annual cleaning (plus he insulted me on the way out). When I swapped out my linen, the clean sheets had somebody's "stains". Getting hot water in the bathroom sink is like changing gears in an antique truck. The kitchen sink faucet sprays sideways onto the counter, as well as down. I've hurt my hand a few dozen times just turning it on due to it sticking. Pest control barely does anything, I've seen various insects, including cockroaches crawling about the areas they treat. The appliances are cut-rate, including a low-wattage microwave with a broken turntable, the stove that used 2 built-in hotplates that heat so unevenly that medium-low means that part of the burner cooks so hot that it ruins pans and utensils, and a college-grade refrigerator with packed with frost in one part and virtually no cooling in another part. Produce either becomes covered in ice or mold within a few days. The TVs are on their last legs, the screen dim and flickering, with dark patches. No streaming and just 1 premium channel that hasn't been premium since the 90s. Not all the electrical outlets work, and there are occasional surges. The washing machines and dryers overcharge. $4.25 per load, which often doesn't fully clean or dry. Or save 25 cents if you download their app, which doesn't work when the internet's down, as it sometimes is. A few of the staff are exceptional polite and helpful, a few others don't seem know/care what they're doing. Either way, expect the front desk to be vacant when you walk in the door. Overall, sometimes I feel like staying in a cardboard box would be a step up. I'd rate it zero...

I booked last minute on Expedia. Not a lot of choices in Germantown in my price range. I took what I could and was grateful I could find anything in Montgomery County. I am less grateful now. Now, I didn't smell this horrible smell that the reviews before me mentioned. But the number on the building is not the same as the number on the internet. The key cards only work sometimes. There is almost no water pressure. The shower only has a cloth shower curtain. Our curtains don't completely close. We're staying on the first floor, so people can see in. Their breakfast is just prewrapped muffins and coffee. No milk or juice. All of this would knock them down to three stars and I would just say "Well, I've stayed in worse." But then a woman who is like a second mother to me sent me a FedEx. I went up front early this morning and told the young woman that I was expecting a FedEx. She looked around, all panicky. And I told her it hadn't come yet. I was letting her know it would be coming. She wrote down my name and room number and I went away. Later, I went out for a smoke and I saw the FedEx truck pulling away. I finished my smoke and went to the front desk. I couldn't even see the guy who was working the desk because he was in a little cubby off to the side. And after I finally got his attention, he informed me that he had sent the package away. Moms had used my maiden name. Which is kind of on her. But the first name and the room number were the same and there was a note saying that I was waiting for a FedEx. So, it is kinda on the front desk guy, too. But what pissed me off was that he, very accusingly snapped, "well, why did she use the wrong name?" So, I told him all about my difficult divorce and she never liked my ex and how I plan to change my name but haven't gotten to it yet... No, I didn't! Because that's none of his business. I said that she was 70-some odd years old and she can do whatever the hell she wants. I called FedEx and they were wonderfully helpful and got my package to me as soon as possible. But it screwed up my timing for the day. Had to stay an extra night in...

This place has the most dysfunctional management ever , the manger Yessley is very rude and mean. A couple of weeks ago the room across from me flooded and water ran all into my room. There was nobody there with the proper skills to handle the situation. They call in a manager from Frederick to come help because the manger was on vacation, (which I understand). So the Frederick manger came and he was very understanding and extra polite . I used all of my personal tiles to stop the water from destroying my room, eventually we were able to stop the water from destroying our room and the Frederick manger told us that he would put a note on my account for me to be credited for some free nights for when the manger to come back from vacation. Time passes never get a call from the manger when she returned from vacation to do a follow-up. So I went down to pay the rent and the guy didn't know what to do, but he knew about the flooded room, they left about six loud fans outside of my room day and night. Would wake me up in the morning pulling up carpet and bringing in contractors to fix the room. Point blank, they promised me a lot of bullshit to keep me quite, then I talk to Yessely and she wouldn't even let me talk without cutting me off as if what I was telling her I just pulled it out my ass. She was so defensive when I tried to conduct a follow-up on what I had been told, that she was starting make me upset. Then I told her I wasn't lying, and I don't even know her to owe her a lie. She kept repeatedly telling me that I owe the hotel, she was heartless towards me. I asked why you being so aggressive with me , she said she wasn't, I told her I would write this up in the review and she just said so, so here it is. I've enjoyed my stay here for about 5-6 months, until I met the manger, she heartless and comes off like when you talk to her your trying to get over on her or something. I felt like everyone should know what to expect when you come to this location. I hope Extended Stay corporate...