Hampton Inn & Suites Gilroy — Hotel in Gilroy

As you walk in it's beautiful. They have a little snack and drink area available for purchase, and free bottles of water. Check-in was easy and the lady was so kind!! I got into my room and it looked beautiful. The beds and bathroom were clean, it was a little stuffy but that quickly went away when I got the air going. It wasn't till after that I saw, the soap dispensers in the sink area were coming off the wall. There was a night light but it never worked and upon inspection, the bulb was burnt. The floor and carpet were clean and passed the white sock test, but none of the corner areas were clean. There were little hairs in most of the corners. The sink was missing a piece of the fixture and it looked built up and gross. The water pressure in the shower was good till you turned on the shower head. Only half the water was coming out because it was so built up with calcification. Then the beds... to me they were hard, I know it's a preference, but it was too hard for me, my back was stiff when I woke up. When you turn the lights out to sleep, there is so many bright lights still in the room, didnt look as if you shut anything off. Between the gap at the bottom of the door, microwave, air conditioner and clock, there was no where to turn where it was just dark. Even covering with towels was a bust, it showed how thin the towels were. The cover they have over the comforter was ruff and scratchy. For what I paid for the room, it was lacking for sure. Breakfast was good, loved the waffles!! But for this experience, I will not be back...

First off, let me say the staff was extremely helpful and greeted well. They also answered all my questions. So this score is not about them, although had they been rude, it would have been lower. The reason for the score is twofold. First, the room even though on the fourth floor ---was very noise impacted at night. We heard the train, trucks and even cars throughout the night and it took a toll on our sleep. We had the curtain and blackout curtain drawn and the AC on to drown out to no avail. The first and most important thing when staying is to get rest. The second reason is that there is some at best confusion, at worst deception on your website. In the pictures that I saw online it showed a full breakfast with hot items. We only got a bag of food to go, necessitating another stop and expense to get a decent breakfast.

Secondly, the name of the hotel implies that all the rooms are suites. If you are familiar with Homewood inn & suites, this is the case. Unfortunately, the pictures online led me to again believe the room we were getting was a 2 queen bed suite, not a regular room which is what it was. This led to some more issues when we arrived as our children didn't have much room to move. It would be great if this was more...

Lovely, very well planned, brand new, meticulously clean, amazing hotel - loved every aspect of it. One of the best hotels we have stayed in last 30+ years. Rooms are comparatively big sized with all modern arrangements and bathroom. Wi-fi worked like a charm - never an issue at all. Breakfast - all types of bread, muffins, donuts, apple/orange/cranberry juices, all types of coffee, hot waffles (whomsoever wanting to make them - vanilla + pumpkin one), all fruits (both cut and full), all nicely arranged travel bags, eggs, hash brown, some meat options (being a vegetarian - didn't pay attention), all kinds of butter, cheese, bagel and more. Even a full fledged modern coffee/cappuccino/latte/chai-latte/whatever you want to make machine in the breakfast area serving. Plenty of parking and cars being watched over at night by security (I guess), plenty of sitting area to watch TV on the ground floor, and 2 minutes away from 101 freeway (in Gilroy) - very peaceful location. Water fountain on the ground floor and ice machine on all floors I guess. Customer service - excellent through out. What else does one need - couldn't ask for more. Keep it up guys - we will visit you...