La Quinta Inn & Suites by Wyndham Dallas Grand Prairie North — Hotel in Grand Prairie

So, I booked a room at this place for just one night—ONE NIGHT—thinking, how bad could it be? (Spoiler: oh, just wait.) Before I even clicked the final “Confirm Booking” button, I called the hotel to ask if we could check in a little early. You know, like normal tired humans after 9 hours of travel and 3 gas station snacks too many.

I spoke to someone—I think her name was Gallie (or maybe she just gallied away with the truth?)—and she said, “Sure! Early check-in? No problem!” I asked what kind of rooms were ready and she said only the double queen suites were currently available, but if we wanted a king suite (ooh, fancy), it wouldn’t be a long wait. Housekeeping was "on their way"—which in hindsight sounds suspiciously vague, like “Santa’s coming” in mid-July.

I even said, “Hey Gallie, we’re tired. Like, might-pass-out-on-your-lobby-carpet tired. Should we just go for the double queen?” And she said, “Nah, nah, king suite will be ready soon, promise.” So, I booked the king suite. Because hope is a dangerous thing.

Fast forward to an hour and a half later—we roll up to the hotel, looking like two exhausted raccoons, and BAM—immediately hit with a surprise $150 deposit. A hundred and fifty! Gallie never mentioned that in our ten-minute chat about room types and the meaning of life. Also, surprise #2: there's an early check-in fee of $40. At this point, I half expected them to charge for oxygen.

After some polite-but-slightly-unhinged back-and-forth with the new front desk agent (who’d taken over for Gallie, possibly to escape the consequences of her own promises), they waived the early check-in fee. Victory! But the $150 deposit? Yeah, no dice.

For comparison, at a Marriott, $50 is enough to cover a deposit and a small emotional support muffin.

Then came the walk to our room. Picture this: hallway baseboards lined with a sprinkling of old crumbs, trash like it was an avant-garde art installation. We enter the room—voilà! The sofa had...texture. Not on purpose. Stains, mystery crumbs, something sticky on the desk that could probably walk on its own by now. And the TV stand? Basically a buffet for dust and rogue Cheeto bits.

There was a smell too. Not terrible, just enough to make you question your life choices.

In summary: would I stay here again? Only if I lost a bet or the Marriott was fully booked and also underwater. This was a mess—from shady fees to the forensic-level evidence of food crimes. 0/10, do not recommend unless you're filming an episode of Hotel Nightmares:...

Good afternoon......I stayed at this location on March 9, 2019....I've never been so DISAPPOINTED in my life with the service....we drove six hours to attend a concert there right across from them...we checked in and go to room 314...turn the lights, my wife goes in the restroom and screams... there's BLOOD in the sink, tissue and paper towels with blood in the garbage can...I immediately called the front desk, didn't unpack or anything...I explained the issue, and stated we would like another room because that is super nasty and its obvious that whomever the inspector was, didn't not come and inspect this room...The clerk came to the room saw this issue she did apologize and called her supervisor since the manager on duty was not on site....I was informed we couldn't get another room because they were booked...So the next thing she stated her manager told her to offer me 15% off the bill or I can check out and get a full refund if we check out NOW...not tomorrow...but now....So I explained to the clerk this was our third stop and we finally found a hotel close by the concert...Being that I am not from the area I wasn't gonna leave, get lost , and miss the concert that we drove six hours to see..so the clerk came to the room with some cleaning supplies and cleaned up the blood and changed the trash herself which I was very appreciative of her taking on the accountability to do so... I requested a call BACK from the manager or general manager and never got one in return...Nevertheless...If THIS IS HOW LAQUINTA'S OPERATES, I WILL REFUSE TO DO BUSINESS WITH THEM ANY LONGER..I paid 167.89..plus an extra 100 dollars deposit because I was paying cash...so my total was 267.89 for a BLOODY SINK AND GARBAGE CAN...THANKS BUT NO THANKS...YOUR MANAGER CLEARLY PROVED THAT SHE DOESNT CARE ABOUT THE CUSTOMER, SHE SHOWED NO COMPASSION, DID NOT EVEN TAKE ACCOUNTABILITY OR WAS EVEN CONCERNED WHAT SO EVER...THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS OR ANY FOR THAT MATTER

Thanks To The General Manager for reaching out directly to me and speaking directly about this issue in such a swift...

This experience is the reason why we are cancelling our Wyndham rewards membership - Platinum tier.

1/5: The rooms were subpar especially in comparison to their other locations. The worst room we’ve ever had. Only given two towels when they know we booked for four which was inconvenient. Also, the lack of complimentary toiletries was annoying. No lotion, only one bar of soap, and one shampoo. Also, only one electrical socket worked which was a pain when charging multiple devices. The paint on the walls were chipping and stained.

1/5: When I initially called ahead of booking on March 15th I asked if they were serving hot breakfast and was told yes, but when we checked in were told they’d only have waffles and preheated Jimmy Dean Egg, Bacon and Cheese sandwiches. This was upsetting because we were all looking forward to a different experience. There were people staying at the Super 8 next door walking in and grabbing breakfast, holding up the waffle line, emptying out coffee pots and being aggressive with other guests.

1/5: The front desk staff did an absolutely terrible job of handling issues that were going on in the lobby on both Saturday night and Sunday morning. There were people in the lobby being obnoxiously loud and disruptive like yelling and cussing for the entire hour my husband and I were eating dinner in the lobby Saturday night. We now know the entire story of Shantell and Deborah which involved a small child in a car seat being assaulted, “She put them hands on that baby like it was a grown man.” It was deeply disturbing hearing about child abuse. When I went to the front desk and asked Jennifer to please do something about this she shrugged her shoulders and said there was nothing she could do.

UNACCEPTABLE FOR HOTEL STAFF TO ENABLE A CHILD BEING PHYSICALLY ABUSED. THE ABUSER WAS A HOTEL GUEST WHO WAS SITTING IN THE LOBBY SUNDAY MORNING YELLING AT THE FRONT DESK FOR REFUND.

We will never stay at any Wyndham...