New4Less Appliance Store — Local services in Grand Prairie

Complaint has been filed with BBB and will be taking them to small claims court. I purchased a total of $4,871 worth of appliances from New 4 Less. Communicated via text with the sales person who assured me there were no visible scratches or dents. When I arrived to load the appliances, they were already wrapped up for transport so I was not able to see the damage until I arrived back home an hour and a half away. Once home we noticed that the microwave and oven both had scratches all over the doors. The dishwasher had been dropped and the interior stainless steel tub was completely dis-formed. So much so that the racks would not roll in and out. I immediately brought the damage to their attention and they assured me it had been tested and worked just fine. Even though there were zero indications that it had ever see a drop of water (the dishwasher) they maintained it was tested and would work fine. They had to spray black rubber sealant around the bottom the damage was so bad. So I insisted that they misled me and I wanted a refund. They proceeded to tell me that the terms of the sale clearly state no refunds. They offered in store credit but they don't have anything close to the item I bought which was a high end Jenn Air. After numbers back and forth conversations I was told they would try and locate a replacement for me and to NOT install or use the dishwasher that was damaged. So it sat in my garage...for 3 months. After periodically checking to see if they had found a replacement I finally was put in touch with the "boss". He said he had another Jenn Air but it was a "much nicer model" and I would have to pay the difference. After being without a dishwasher that I had already paid $1,190 for over 3 months I was desperate and I agreed to pay an additional $433 for this model. I later found out that this model sold new for this same amount before it was discontinued, so the "savings" that I was getting for getting an "open box" was a complete lie. I was told, in writing that this was simply an open box and there was zero wrong with it. This time I was able to negotiate a partial delivery so I didn't have a 3 hour round trip. Again, I didn't undo all of the packaging at the point up the transfer because I had been assured, in writing, on the receipt that there were no visible scratches or dents and it was simply an open box buy that had been tested to ensure it worked. Once home we noticed that the front door was indeed damaged as was the handle. So we started the dance all over again. The back and forth continued for a few days until it became evident that the company was going to do nothing about their lies even though we had the guarantees in writing. At this point we entered into our travel season where we were out of the country twice 45 days and following our return I finally decide to just accept the fact it was damaged and install the unit. It was at that point that we discovered that in addition to the cosmetic damage the drying mechanism on the dishwasher did not work. I reached out to the company and was told, "per the terms of the sale our warranty is 30 days". I sent another 3 or 4 messages to the "boss" to make sure that I was understanding them correctly and they would not be honoring any type of warranty even though I had all of the documentation of their lies and deception. After giving them all of the outs I could, I was forced to take my issues public. At this point, any option to repair (which I don't trust their repair department based on reviews I have read) or replace will not be acceptable. They will have to refund my entire purchase price and pick up the unit at their cost (I'm not traveling 3 hours to return their...

Refrigerator quit working after 2 weeks. Paid for a warranty so I had to take it back. They wouldn't come to my house and look at it. They couldn't figure out what was wrong with it, so they exchanged it. Another 2 weeks went by and that one quit working to. So I called them back and they agreed to come to my house and exchange it again. But turned out that was a lie because they never showed up. So I called again and they said they had a delivery scheduled for my area for somebody else and they would do it at the same time. Again, another lie, cause they never showed up. So I called again, and they claimed my warranty was expired. They stopped answering my phone calls, stopped me from leaving a message by rejecting my call and even answering and setting the receiver down. And how do I know this? When I tried to call from a different number they answered immediately. As soon as they found out who it was, they hung up. I had no way of taking it back to them so I called a repair guy. Repair guy opened the back and it was infested with roaches and wouldn't repair it till they were gone. So then we had to pay an exterminator to come out. So new4less turned into used4more. A brand new one from a reputable company with warranty would have saved me time and money. I will never go here again and I would not recommend...

I am happy with my experience with New4Less. The pricing for the washer was not low, but not a rip off either. The service pricing was low and the biggest benefit was convenience - this is worth a lot to me as I was very sick on the day of installation and needed the job to just get done. They showed up with very little notice, delivered the washer/dryer, did the install and removal of the old one. They also did not over charge when the job was more difficult then they anticipated. I have only given 4 stars because I do not think it is fair that if the wash/dryer don't work properly it is up to me to remove it and bring it in, as this would mean hiring someone to do this and losing even more money, plus the time it would take out of my day to deal with it.

I will say that if the wash/dryer does not have any issues in the next year or two this was money well spent and deserving of 5 stars. I will update...