Hampton Inn Gretna — Hotel in Gretna

I'm appalled by the way I was discriminated against by the front desk employee who worked at the front desk tonight (April 21, 2024) and the Regional Director of Sales. I have stayed at this location on multiple occasions but tonight was a complete nightmare from hell.

I arrived at approximately 7: 30 PM to find out the room that I reserved wasn't clean. I am a Hilton Honors member who books through Hilton as well as third parties to get the best rate. When I arrived at approximately 7: 30 PM the individual working at the front desk stated the room was not cleaned, he proceeded to call housekeeping to clean the room. I heard him say clean the room quickly and in less than 8 minutes. Not only was I disgusted by the fact they refused to change rooms because I booked through a third party, but they also attempted to put me in the same room that wasn't clean. There's no way that a room would be cleaned within 8 minutes and why wasn't it ready when I arrived. The front desk individual was very unprofessional and rude and he refused to contact the hotel manager.

I called the Reginal Director of Sales who was just as rude as the front desk employee. He informed me that two staff had called out sick and they only had two housekeepers who had over 20 rooms each to clean. I asked him what does that have to do with the customer when this reservation was booked in advance and that they knew that I would be arriving? He got louder and rude and stated that he was canceling my reservation and banning me from the hotel. Not only did I call the police who showed up at the hotel so that the interaction could be recorded. I have called corporate on both individuals which includes the third party company that I booked with. I have never experienced this type of behavior from staff at this location until tonight and I will never reserve another room there.

People may have good experiences there just as I have in the past but what I experienced tonight was pure discrimination which I will also be reporting to the state and BBB. You have been warned and if you think that I am just upset by writing this review. If it happened to me it can...

I chose this hotel because of the positive reviews. The area was lovely. It was right off the highway but there was no noise from cars. The only outdoor sounds were from freight trains. I arrived Easter day so I asked the young man at the front desk of any restaurants that were open. He said he didn't know. Fair enough. Luckily, we found a Food Lion, Subway and Mexican restaurant less than a mile from the hotel. Three things I noticed right away while walking to my room was constant dog barking from a nearby guest room. When I got inside my room to use the bathroom , I looked up at the light fixture and noticed so many dead bugs inside the bowl. I then sat on the chair in the corner & used the adjacent side table to eat my meal. This table/desk slides under the chair but was wobbly so my beverage kept sliding. My husband ate his meal at the actual desk in the room. My biggest issue was the dogs who continuously barked. Many hotels designate certain floors for guests with pets. This one didn't. I cannot fault this hotel for insensitive guests who allow their dog to bark nonstop. However, I brought this to the attention of the front desk who confirmed they received another complaint. Yet nothing was done. My belief was the couple left their 2 dogs unattended in the room for quite some time. Again, that is the fault of disrespectful guests. Upon leaving the next morning during rain, there was a distinct wet-dog smell as we walked down...

Second stay - 4/15/22. Paid $136.77 for two queen beds directly to Hampton Inn online this time, not through Priceline. Room 315. The entire hotel is non-smoking and I like that. Clean room and clean sheets. Pat in the breakfast area was very friendly and helpful. This is my preferred stopover point when I travel to South Carolina from Northern Virginia.

First Stay - Stayed the night of 12/29/21 and paid $92.95 through Priceline when taxes and fees are included. When we showed up, the receptionist told me Priceline had sold me a room the hotel didn't have because they were doing renovations. The paint in the room was dry, though, so we were given the room. Otherwise we would have had to leave and ask Priceline for a refund. Room 318 was very clean and the mattress was excellent. I tried to look for a tag to see what brand it was but I couldn't tell. Multiple hotel employees smoking cigarettes and talking outside the front entrance 8:55 am 12/30/21. Unprofessional and unpleasant to walk through the foul smelling cigarette smoke to gain entrance...