Holiday Inn Express Gulfport Beach — Hotel in Gulfport

Stayed here September 30 2025, and give it 4 stars. After arriving early, I was made aware of the checkin time, so I had to wait until room was ready. I had no problem with that. When I booked the room, I booked handicapp "standard comm" accessible room, because my wife was recovering from back surgery. I viewed the pictures of the room on the hotel's website, and they had sufficient grab bars in the tub area. When I checked in I was told that I had booked a hearing accessible room. I told the checkin person Paulette that I was concerned mainly having grab bars in the tub area. She stated the rooms have grab bars, and she had no other accessible rooms. When we went into the room, the tub area only had one grab bar. I contacted a corporate consumer relations person, and explained my disatisfaction. He said he would look into it, and get back to me. After 15 minutes, I didnt receive a call from him, but I did received a call from Paulette at the front desk. She wanted to know what I wanted, and she told me the corporate person called her. I was really upset because the Corporate person didn't do his job. He just pushed it on Paulette. I had a problem with the TV, and called down for help. I spoke to Paulette and she said that she would come up and fix the problem. While she was in the room, I showed her the picture of the accessible room that I booked online, and she was very helpful in explaining that the hotel was not an original built IHG property, and was a property purchased from another chain. She explained that these type of properties, typically wouldn't always have the same room details as other IHG built properties, so IHG would use generic pictures. Even though I was upset at the situation, I realized it wasn't the hotel problem, it was a corporate problem. Considering how iritated I was, Paulette never got frustrated with me, and stayed calm and professional. Paulette contacted the GM Nicole, and I received an email from her in the morning. She was very apologetic, and offered me reward points for the inconvience. These 2 individuals reinforced why I love Holiday Inn Express properties. I would...

First of all, let's start here. Upon arrival there were a SIX PACK of beer bottles in its crate, a soda bottle, and 2 energy drinks (all empty) within a plastic shopping bag, behind a chair. There were bottle caps scattered about. All of this was brought to the front desk; and I was given an I'm sorry about that. Then, on top of that, a $50 incidental charge was SUPPOSED to be HELD on my debit card, because my room was gifted me, by a major company. Yet, $139 ($50 incidentals + $89 room rate) were actually pre-authorized on my card and MY MONIES were NEVER released back to my bank. When I let the front desk clerk know I was contacting State Police & their local authorities, I was told, "You don't have to do that for $139." I said cool, release my money. I contacted my bank again, and WOW! They only see monies GOING TO HOLIDAY INN EXPRESS GULFPORT, AND NOTHING WAS COMING TO MY ACCOUNT FROM THEM. On top of that there were only 2 people checking in at the time a Caucasian female and myself. The front desk agent explained everything to the other guest checking in; put she gave me my key and told me, "Inside you will find the internet, numbers to this, that, and the third." Then she proved to tell her where you can get I've, snack machines, etc. I was not told any of that. HOLIDAY INN EXPRESS GULFPORT, MS, WHERE IS MY MONEY AND YOUR...

Exceptional Stay, Thanks to Mary Ann!

I recently stayed at the Holiday Inn Gulfport Beach and had such a wonderful experience, especially at breakfast each morning. One of the true highlights of my stay was Mary Ann, the lady in charge of breakfast. She went above and beyond every single day.

Mary Ann didn’t just make sure the food was fresh and hot (which it always was), she genuinely cared about each guest’s experience. She greeted everyone with a warm smile, engaged in friendly conversation, and made sure we all felt welcome. I noticed her going out of her way to help people, whether it was providing a napkin someone missed at the breakfast bar, checking if guests needed anything else, or simply brightening the morning with her positive energy.

It was easy to tell when Mary Ann was on duty, everything ran seamlessly, the atmosphere was cheerful, and guests felt truly looked after. Her level of care and attention turned a regular hotel breakfast into something memorable and uplifting.

Holiday Inn is lucky to have someone like Mary Ann on their team. She made my stay feel more personal and enjoyable, and I will absolutely remember her kindness next time I’m choosing where to stay. Highly recommend this hotel, not just for its comfort and amenities, but for the incredible people like Mary Ann who make it...