We rented a one-room basement (guest suite) on big island Hawaii. It was pretty small and felt like we stayed in the basement. I asked a few questions before booking Airbnb because it looked like the place was in the jungle and I am not a nature person. So before booking the place I wanted to know about the place if it is comfortable for us to stay for 3 nights. I guess she felt annoyed by my questions, well I do want to make sure about the property. Before we arrived at the property, she messaged me few times and kept on pushing me to upgrade to the property upstairs, I guess she wanted to give that on rent so she can get more money. As soon as we arrived at the property, she messaged me and asking how many people are there, instead of greeting and welcoming to the house. We did have one extra guest as the guest was thinking to come on a trip but was not sure until the last minute. Things happen. The host made a judgement that coming to Hawaii is definitely not a last-minute thing. I felt that very disrespectful. I guess the host cared about the money, she kept on messaging me to pay which I told her that I will make sure I pay $45 for the third person. She kept on asking for money until I paid, Ofc I was going to pay. The reason was the area did not have good internet connections and we were on a trip, so I made a payment before the second night. The host itself made us aware of not having a good internet connection despite knowing, she kept on messaging me to pay even though I messaged her and said I will make sure that I pay. I would have appreciated if the host was polite and would have understated our situation. we were not asking for extra room or anything. We all three shared one room that’s all the guest suit had. The host had a camera, so We felt like we were being spied all the time which I felt very uncomfortable. The mosquitos and insects’ noises were annoying at night which I discovered after staying there. It got noisy at night and I had a hard time sleeping at night, I had to use earplug and still was hearing all the bug and insect noises. On the last day we checked out at 11:20 a.m., and check out time was 11:00 a.m. We were so tired from the day before due to long hikes so took an extra 20 minutes and she kept on messaging to empty the house. Every Airbnb I have stayed at least allowed half an hour extension. That shows respect for the guest that they are on a vacation. I have proof of her personal message that confirms she did make sure with housekeeping at 11:32 a.m we emptied the house and she is writing in ma feedback that we took 35 -40 minutes. I wasn't happy with the host in the bit least. This is how host Christina send a personal message to the guest, If you weren’t so cheap you should of upgraded.. Mahalos Today at 6:44 PM · Christina You got what you paid for unfortunately you didn’t want to pay very much Today at 6:38 PM · Christina I dont have time to read your petty review.. GROW THE HELL UP Today at 6:38 PM · Christina Christina You do not know how to talk with your guest. I copy pasted your text message above that shows how disrespecting personal text you are sending. My husband wrote the review on AIRBNB, he is generous and appreciates everyone. He was still trying to be nice by saying good things, despite of your unwelcoming nature. so your business does not get affected. I am not mad; I just gave honest feedback. I respect each individual, but you do not know how to talk with your guest. If you want your business to grow please be respectful to your guest. I don’t get it why are you keep on saying we checked out 35- 40 minutes late. Check your personal message history that will show that we left at 11:20, posted below. It is not nice to call someone cheap that not a good sign of being a good host. We did apologies to the housekeeping for 20-minute delay. I would also like to say the same thing in life there are many more important things to do. Good luck. Nevermind Housekeeping just confirmed with me thank you very much Last Saturday at 11:32...
Read moreThe house itself and the location are really nice!
For FIVE stars, but with this landlady, there can only maximals give the overall rating Five MINUS - Incredible "experience" ...:
The more than unfriendly "receipt" of the landlady - After a journey of more than 36 hours from Germany, she stood on the balcony and showed "outraged" on her wristwatch, because we had found the house with our rental car half an hour early. .. No welcome, no handover and briefing - you sent us down to your staff 3rd house is way too narrow for the advertised 10 guests There was no storage space, etc. for our things - all possibilities were occupied by the landlady privately - we had to live out of the suitcase on the ground ... The dishes were in a dirty condition, Wi-Fi was only after 2 days hired Intransparent Booking Conditions and Beyond that the lower house floor is not lockable (For our photographers group more than scary ...) full charge price within hours of booking Lessor was only accessible via SMS, no acceptance on the day of departure possible and unannounced checks in the morning at 6 clock on the property by unknown persons. Ultimately, security deposit not repaid, because we would have done so much damage - Therefore also planned to not ready to handover on the day of...
Read moreI am a world traveler. I have stayed at some of the most beautiful hotels and have visited some of the most beautiful places. However, this was both. It’s unique in the sense that it was peaceful yet modern. I was able to enjoy the beauty of nature but also have modern things at my disposal. The location is great. It is close enough to get to Hilo and also not a far drive from the Volcanoes National Park. I loved the outdoor showers and the grounds. Everything is clean and well kept. Christina was kind, personable and also accommodating. I would highly recommend this beautiful home to anyone looking to get away from the hustle and bustle of the city but close enough to have access to the city, beaches and other sites of interest while visiting...
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