Hale Kai Hawaii Suites - Oceanfront Hilo Lodging — Hotel in Hawaii

Pros: Nice View| Cons: Everything else. Terrible breakfast, dirty room, missing smoke detector, no staff on hand.|| Ignore the old reviews and pictures. They describe a very different place and experience. We were bitterly disappointed.|| It’s called a bed and breakfast. This is technically true. There is a bed, and you get breakfast. If you want to be welcomed by a smiling inn keeper and served a piping hot, freshly cooked breakfast, go elsewhere. || First, there is no welcoming staff (or staff at all other than housekeeping). The property is currently managed by a company that runs multiple places on Big Island. We arrived at noon and got a message to just go to the room (it was unlocked) and grab the key. On the plus side, we did ask to check-in early at noon, and that was accommodated. We had the Bamboo room which is more private than the others. || Second, the room was dirty. The coffee maker had not been cleaned. There was a bunch of coffee in the paper filter, with several dime-sized blobs of mold. The pot still had some liquid coffee in it (see picture). There was some green something or other on the nightstand. After a few hours, my wife noticed that her socks had turned black, so we walked around in sandals the rest of the time. The shower is moldy (see picture).|| Third, calling the breakfast uninspired is high praise. When we arrived, inside the small refrigerator in the room we found a plate of cut fruit, two muffins, some milk, two Yoplait yogurts, and a bowl with two hard boiled eggs. That was to be our breakfast for the next day.|| We ate the fruit, one muffin and the yogurt. The next day, the pattern repeated: a new plate of fruit appeared in the fridge, but no extra muffins (gotta finish them if you want more!), and the yogurt was replenished. That pattern repeated the third day, so that’s the extent of the breakfast. (They also have some standard oatmeal packets and granola bars on the desk that looked picked over).|| Is the fruit plate a collection of local Hawaiian fruits like papaya or pineapple? Nope - bog-standard bananas, apples, cantaloupe, and strawberries. And since it’s cut the previous day, the banana and apple start to turn brown by the morning, even though it’s in the fridge with plastic wrap on it (see pictures).|| Oh, did I mention that our room was missing the smoke detector? It had been pulled out, so there is just a hole in the ceiling with wires hanging out (see pictures).|| The view is great, I will say that. Bottom line, look elsewhere. You’ve...

Pros: Nice View| Cons: Everything else. Terrible breakfast, dirty room, missing smoke detector, no staff on hand.|| Ignore the old reviews and pictures. They describe a very different place and experience. We were bitterly disappointed.|| It’s called a bed and breakfast. This is technically true. There is a bed, and you get breakfast. If you want to be welcomed by a smiling inn keeper and served a piping hot, freshly cooked breakfast, go elsewhere. || First, there is no welcoming staff (or staff at all other than housekeeping). The property is currently managed by a company that runs multiple places on Big Island. We arrived at noon and got a message to just go to the room (it was unlocked) and grab the key. On the plus side, we did ask to check-in early at noon, and that was accommodated. We had the Bamboo room which is more private than the others. || Second, the room was dirty. The coffee maker had not been cleaned. There was a bunch of coffee in the paper filter, with several dime-sized blobs of mold. The pot still had some liquid coffee in it (see picture). There was some green something or other on the nightstand. After a few hours, my wife noticed that her socks had turned black, so we walked around in sandals the rest of the time. The shower is moldy (see picture).|| Third, calling the breakfast uninspired is high praise. When we arrived, inside the small refrigerator in the room we found a plate of cut fruit, two muffins, some milk, two Yoplait yogurts, and a bowl with two hard boiled eggs. That was to be our breakfast for the next day.|| We ate the fruit, one muffin and the yogurt. The next day, the pattern repeated: a new plate of fruit appeared in the fridge, but no extra muffins (gotta finish them if you want more!), and the yogurt was replenished. That pattern repeated the third day, so that’s the extent of the breakfast. (They also have some standard oatmeal packets and granola bars on the desk that looked picked over).|| Is the fruit plate a collection of local Hawaiian fruits like papaya or pineapple? Nope - bog-standard bananas, apples, cantaloupe, and strawberries. And since it’s cut the previous day, the banana and apple start to turn brown by the morning, even though it’s in the fridge with plastic wrap on it (see pictures).|| Oh, did I mention that our room was missing the smoke detector? It had been pulled out, so there is just a hole in the ceiling with wires hanging out (see pictures).|| The view is great, I will say that. Bottom line, look elsewhere. You’ve...

The view from the room was awesome. Nice small table and chair outside the room screen door. Our door was bent up, and someone may have tried to break in before. It would not close completely. The room was a fair size, it was clean, and it had a small fridge and coffee maker. Fridge had milk, muffins, and fruit. The fruit was not ripe for 2 of the 3 days. Also, it had 2 hard-boiled eggs. Packaged great value apple and cinnamon oatmeal available. There was no internet or TV on the first day. Someone came to fix the internet and TV on day two. TV and the internet worked most of the time that evening. The pool was nice but was not cleaned until the day we were leaving. Parking was tough because the SUV had a very small space up on the hill, making it harder to park and to leave the property. There are a number of steps downward to get to the rooms, so if one is handicapped this would be a big challenge. There is a common area refrigerator for items to large for the small fridge in the room. There were a lot of ants in the room, so don't leave any food uncovered our out of packages. We had to adk for towels because there were only 2 towels and wash clothes for showering. There were 2 veach towels. The contact always responded and actually came to the room and tried to fix the problems. She was not able to fix issues, but she made a great effort. The manager compted one night due to all the issues with the internet and TV failures. On a positive note, we were able to see many whale steams from the porch, and that was awesome. Many little birds, a cat, and pretty lizards cane to visit. The location was great in Hilo. Even with all the issues, we would stay here again! If my husband, who is oxygen, is unable to navigate the steps, we would not be...