Summer Creek Inn — Hotel in Hill City

I have waited several weeks after staying at the Inn before I wrote this review of the Summer Creek Inn, as it has such high ratings and my rating is not....The Summer Creek Inn is very clean and tastefully decorated. Our room was beautiful, but missed a few comforts that perhaps the owners will consider. The bed in Suite 8 which is a queen was only average, although the linens were a nice thread count. There isn't a full length dressing mirror, nor an iron or an ironing board. Suite 8 is upstairs and when we arrived we were shown around the home but we were never offered any help with our luggage to the second floor even after telling the owners that it took us a day longer of flying and driving to get to the area. It would have been nice just to offer, whether we declined or not. Perhaps it is because we are from the south where hospitality is of the uttermost importance, but we felt like we were intruding and not guests. Dan told us to knock on their door to their Suite if we needed anything, so after walking the common areas, looking for Dan and Nancy which were no where to be found, we did so and no one answered. Additionally, there is no internet service, although the owners have the service. There was also a tumbling noise that we could hear from our room that was very distracting, perhaps a washer, dryer or commercial mixer in the mornings. There are no instructions on the spa bath in the Suite, thank goodness we have one and knew how to use it, but both of us thought "What about the people, who don't", this would be a terrible inconvenience as there is a drying phase that comes on after the use of the spa bath and unless you know this, it sounds as if it is running again without water and you have to let the spa bath go through that cycle or it will continue to try to dry the lines. We "purchased" the breakfast for one day. It was excellent and I do understand why there is a time line for serving. The breakfast was healthy and delicious but I do not understand the added charge. Why not include it in the rates? The Inn is strictly ran like a business, and not like a warm and engaging Bed and Breakfast. Dan was helpful after breakfast with giving local information and maps to the guests who inquired but Nancy hurried guests along that were engaged in conversations by clearing the tables including the coffee cups. Coffee may be available during the day, but...I didn't see any cups available during the day. Also, my husband asked about a local place for dinner, and was told about a restaurant severals miles away, Horse Creek Inn, where we dined and the food was just average at best, on the way back we noticed a place right across the highway from the Inn which is Musekamp's Bistro on the Terrace and the next night had an excellent meal there. If you are checking out before 9:00 a.m. you must check out the day prior. When my husband checked out the day prior with Nancy, he was never asked about our stay and when the bill was handed to him for the remaining balance, Nancy told him; "Okay we are Done". Perhaps it was because there is a place on the bill for a "TIP" and he didn't leave one on there. But, we never leave "TIPS" on our credit cards, all of our TIPS are paid in cash. The money he had in his pocket, remained there after this comment. What happen? We were guests who were quiet, respectful, and who paid for half this reservation 4 months in advance, deserve a thank you and I hope you will consider us again comment instead of "okay we are Done". So, if you are looking for a place that is five stars beautiful, four stars a great location, three stars comfortable but 1 star friendly, who doesn't really care if you feel welcome or not, this just may be your place to stay. We are still perplexed, perhaps Nancy was just...

What a fantastic stay and property! Dan and Nancy are friendly, full of local recommendations, and ready to help you if needed. We arrived early and were able to store our luggage make use of the public facilities. Our room was spacious, impeccably clean and very well appointed. Suite 1 has a gigantic walk-in shower, and it also has a private patio and hot tub. The B&B has a fantastic sitting room, beautiful dining room, full length public outdoor patio and numerous outdoor sitting areas around the tiered waterfall. There's a public hot tub too.

The only quirk - and it's a double edged sword - is that there is no WiFi. Well, there is but the password is held secret. This is because of the remoteness of the inn. The satellite service just couldn't support everyone being online, watching TV and the owners being able to work in their office. It's refreshing in many ways, and there is a PC for guest use upstairs. If you brought that company laptop to run night utilities on your management system you are completely out of luck though. Double edged. Being relatively cut off for a few days in such a beautiful place was fantastic. Focusing on the cliff faces, flora & fauna and waterfalls while hiking rather than Facebook'ing about them is wonderful and what such a trip is really all about.

Breakfast was divine! It's well worth it and keeps you on track for your day. The B&B is very centrally located, but it's about 25-45 minutes to most places worth going (including food options; a few are closer) , so the excellent breakfast is worth the enjoyment thereof and the convenience.

We'd definitely...

Beautifully appointed property but that’s it. Our room was pretty but there are no personal touches. You don’t get bathrobes or slippers. Upon arrival instead of a welcoming smile and polite conversation we were immediately asked for our credit card and if we were going to eat breakfast at the property for the next three days. My husband said could we think about it and we were told they needed to know then and there. If they needed 24 hr notice we get it but you couldn’t think about it for the other 2 days? We had been on a plane for 4 hours and drove for almost 6; we didn’t know our names at this point! Don’t people arrive everyday so they have to include their breakfasts plans? That just ticked us off. ||You get two bottles of water and that’s it. We’ve been at other inns and B&Bs where they at least have fruit, cookies or some welcoming refreshments. Some even have a fridge with snacks, juices, yogurts and the ability to make tea or coffee. They said a carafe of coffee arrives later in the morning. Breakfast is served at 8:30 which you need to plan ahead of time for your whole stay. We came there to hike and visit the nearby National parks. This didn’t meet our needs. ||We wouldn’t come back. A place to stay is more than decor. |Then the room service was not great. We got a total of 3 paper cups in the dispenser. We had to ask for tissues and toilet paper. If you r going to pinch pennies like that it really detracts from the atmosphere...