Ramada by Wyndham Indianapolis Speedway — Hotel in Indianapolis

This hotel deserves negative stars. This is an ABSOLUTELY FILTHY, OVER PRICED, and COMPLETELY MISMANAGED HOTEL. At the check in itself, I was told to drive/walk to another area to get into the hotel. The instructions were completely vague and after wasting some time, I had to come back to the reception to ask more specific directions. At the public entrance to the rooms area, it was obvious that the hotel has not been maintained for a while and has fallen into disrepair. The entrance areas were full of cobwebs, grossly dirty, with trash lying everywhere. As soon as we entered through the public doors, the stench hit us, and we were greeted by filthy and sticky carpet which was torn at places. The central courtyard of the hotel was occupied by workmen who seemed to be cutting some trees, and the noise from their machines and saws made any rest impossible. Only one of the elevators appeared to work. The carpet in the room was grossly dirty and sticky. The bed linen was visibly stained. Many of the lamps did not work. AC was broken and there was no way it could be adjusted. Trash (perhaps from a previous guest) was lying on the floor. The phone in the room did not work. The toilet seat was stained. Taps/faucets did not work properly. Specifically, there was no way to adjust water temperature and the sink faucet gave only boiling water. We came back from a social event around 11:30 PM. The doors in the public entrance areas were not locked raising a huge security concern. Then our room key did not work. When I called the front office, I was told I will have to come to the front office because there is no one to bring the keys to me. I, along with my wife, had to walk out of the hotel again, pick up the car from the parking area, drive to the reception area, park the car again, and walk to the receptionist. Notwithstanding that, the attitude of the receptionist, at that hour of the night, was singularly condescening and unpleasant. This was the last straw for us. I was already concerned about health and safety of myself, my family, and our belongings, and on top of it I recieved this most negative customer service. I checked out in the middle of the night, because I realized that I and my family are NOT SAFE here. I was charged over $125.00 for this FILTHY room where there was direct threats to my health, safety, and well being. Perhaps I should have read the reviews before booking. Instead, I relied on the brand name of Wyndham and Ramada, which was a huge error...

So where do I begin we checked in and the lady told us to go to door 5 and walk up to the second story. The door was not marked and the number was hidden behind the light and you couldn’t see the number. When we asked one the staff where door 5 was he said can’t you see door 5 is right there. He also told us to just look. Before we walked up the steps we seen a sign that said no smoking and also had a no pot sign on it. Walked in the unsecured outside doors (that were broken and couldn’t be secure) the smell of pot was strong. Went into our room and there was dirt on the floors and the shower looked they let Sasquatch shower in it ( a bunch of hair.) two half bottles of shampoo and conditioner. Two really rough towels and wash clothes ( and they never gave us more towels for a four day stay.) I went to sit on my bed and the bed flipped onto the floor. The base was super small. The tv wouldn’t turn on to cable and the fridge was so hot it could be a microwave. I tried to call the desk and every option on the phone and it was busy. I walked to the lobby (no elevator worked) and there was no one at the desk. I rang the bell and was greeted by a person sitting on the couch in the lobby and asked what I needed. I explained my situation and the guy that showed up 30 mins later told me that they would not fix our room till the next day it was 8:30 p.m. Our shower held so much water you could of took a bath at the same time. I will tell you that the halls were so dirty that it made a hour by hour hotel look nice. Don’t forget to mention the pool was closed twice in our four days for a private event ( this place books a ton of people that don’t stay there. And take the people that are staying there and tell them sorry) I would not stay here again. The picture on there website are lies. I went to go the fitness facility and could not get in because there were ten tvs piled by the door not to mention there were room apoun rooms filled with junk. The tiles had leaks and nasty stains. A guest in the back of the building asked us what drugs we were there to buy. They were burning the old furniture right outside our room. Bad bad bad. We left a night early because it was so bad and the guy at the desk said...

One thing I want to add is that I absolutely regret checking into this hotel. You all were wonderful with handling my reservation and after the day/week we have had I appreciate that more than you know. Unfortunately that kind of hospitality did not exist at the hotel we booked. The woman at the front desk was everything but helpful. She made it nearly impossible to even check in. Giving us a hard time through the entire process. After about an hour and half of dealing with her nasty poor attitude and lazy work ethic, she finally put us in a room that was not what we booked and paid for, one of the main entrances is right next to our room, people coming and going all hours, letting the door slam, getting ice from the machine or vending right outside out door. We heard a bunch of people gathered outside of our door and when we opened it. It was the rude woman from the front desk that was one of the people making noise. Not to mention a few years ago we stayed here and a young man died in the room she put us in. We requested to be moved to a different room and explained why and she looked me in the face a lied and said there wasn't any other rooms available or clean. Which just a simple walk through proved there to be at least 8 more rooms that were clean, open and available. Very disappointing experience to say the least. SMH.I understand the non refundable policy. Getting a refund wasn't expected nor would it change the experience from the night we just had there. The way people treat each other today is sad to say the least but when you can't even get it from a place that is supposed to be nothing but hospitable and accommodating. Those standard and expected practices are NOT practiced here. Considering..again, it's just very disappointing and all it took to see that was the way one employee was allowed to behave and treat...