WorldMark Indio — Hotel in Indio

I would not normally file a complaint about a bad customer service experience, however, we had a terrible experience at WorldMark Indio. My family and I are on a vacation with my parents (the owners). On January 12, 2025, my husband and I (and my dad) attended a presentation (we have never been to the resorts), with the intent to learn about ownership and the benefits and how to use the program. My sister and I will inherit ownership, when our parents pass away. When we got to the meeting, we checked in. When our representative, Hannah, came up to us, she was immediately off putting and not polite, saying my dad could not attend with us. She said he had to go to the owners meetings and couldn't get a reward. He wasn't expecting a reward, just tagging along. Finally she got manager approval after we explained several times why he was there. She kept saying he couldn't get a reward for attending, which no one was asking for. Finally she sat down with us, but didn't seem to know what to do since we weren't buying anything. She was not listening to what we were saying, she was disrespectful; talking over us; and kept asking why we were there (since my dad was an owner). We kept telling her that we wanted to learn more about ownership. At this point we were still being polite and answering her repeatitive questions. We all felt her behavior was strange. She didn't tell us anything about WorldMark and kept saying to my dad, you know how this works... Then would talk in circles about nothing. Finally she took us to the presentation room and left us. Soon she came in with her manager and he was also asking why we were there. They kept saying we were there only for the free reward. We said we don't care about the reward, we just want to know more about ownership. Hannah was getting more and more disrespectful and rude. She was obviously resentful of our being there. She was confrontational in her demeanor and tone, and very focused on the reward. The manager then said they can't take the gift away because it was promised. Eventually I got so frustrated and said that she is being rude and mean and that we just want to hear more about ownership, and she doesn't want us there. She said you are right, I don't want you here. She then said that (learning about the club) is what Google and the internet is for, and we can just search it. I finally got so frustrated and angry (leading me to start to cry) and stormed out of the room to prevent from further anger. My husband continued to sit there with my dad for another 5-8 minutes while I gather my composure. During that time, Hannah apparently continued to say we just wanted a reward and didn't need to be there, she was getting more aggressive in her tone. Once the manager discovered/understood that my father was not only an owner but a founding VIP level, his tone and demeanor completely changed. When I returned, I apologized for losing my temper and storming out. Hannah accepted my apology, but continued to ridicule us and say we just want the reward. Hannah eventually left the room and we listened to the presentation with Moe (who was great). Afterwards a new representative came to meet with us, her name was Trish. While she was much nicer and told us more about ownership, she mostly focused on my dad and trying to sell him Wyndham points. We left feeling not very excited about being owners and discouraged. My husband was ready to check out and leave the resort completely and have nothing to do with WorldMark. We also didn't feel like we learned anything or learned only very little.

While we understand she wouldn't get a commission from us, Hannah's behavior was completely unacceptable and we felt overall it was poor customer service. We feel like the whole experience was a waste of our time.

*I would like to add, that we have tried to file a formal complaint in a less public way, but the company has made it very...

2 BR unit in building 12, fourth floor was more than enough room for the two of us. First, the upsides: got a great low point RCI exchange in less busy season. We paid occupancy taxes at checkin, slightly more than $100. There were no other fees, utilities, or charges during the stay. The kitchen was well appointed, AC worked great, balcony was spacious and offered fantastic views of the property landscaping and mountains. The communal areas, pools, lazy river, gym, were all well maintained. They do a "walk the lazy river" against the current each morning form 8-9. This was very therapeutic and nice active way to start the day before the party vibe starts. The neighboring property is a lovely golf course, which adds to the views on the other side of the parking lot. ||The downsides, and they were all manageable, were few. The refrigerator was unusually loud and the sofa was minimal support and not very comfortable, both of which made it difficult to relax in the living room area for any length of time. Music was played at the pools between 9 am and 10 pm each day. The music selections were ok, however there were several times we just wanted to enjoy a peaceful morning or evening on the balcony without feeling the pool party vibe. The cafe across from the pool had limited options. The most challenging thing, and this is nothing to do with the resort, but is specific to this time of year in this area, is the CONSTANT LOUD BUZZING OF THE CICADAS. This made it difficult to enjoy outdoors at the pool, on the balcony, or even walk the property, for any length of time. One night I measured it at 88 decibels from our balcony. SO LOUD!! The mating season peaks in July in the Coachella Valley and this was astonishing throughout the whole area, no matter where we went, THERE WAS THAT BUZZING SOUND!! I could hear it over the car engine and road noise when we were driving around. ||We initially said we were going to avoid the timeshare tour, and we managed to dodge the iPad toting salespeople in the lobby after checking in. We could have totally gotten by with our key cards that we received at check-in. But a couple days in, they called and offered some enticements to lure us in, and we agreed to go for the tour of the larger 4 BR presidential suites. It was a pleasant enough experience, and within the time commitment agreed, and they honored our 'gifts' after we politely declined to go further. This got us waterproof wristbands which were very handy to enter the room and common facilities, a $50 value credit at the vending area, and a seven night RCI stay with limited properties available, but we will likely find a way to use that. All in all, a worthwhile experience, we did learn more about the offering, though we didn't purchase. ||Covered parking was available but limited.||Local recommended attractions: The Spa at Sec-he, Summerlands, Integratron Sound Bath ||Great dining at The Adobe Grill at La Quinta, The Cork Tree in Palm Desert, and happy hour dining at Ruth's Chris in Palm Desert (we arrived at 4 when they opened, and by 4:30 every table was taken).||We'd definitely go back, it was a great launching spot to the local area and we...

Hello,

I originally intended to send this message privately by email, but it appears that WorldMark does not provide a customer support email for guests. Because of that, I am sharing my family’s feedback here instead.

I hope this message finds you well. I am writing to share my family’s recent experience during our first stay at WorldMark Indio, California. We have enjoyed WorldMark properties in the past, particularly Palm Springs, and were excited to try Indio given its amenities and warm welcome at check-in. At first, everything seemed promising: the staff were friendly, we were offered helpful information about the resort, and we appreciated the initial accommodations such as complimentary Wi-Fi.

However, our experience quickly became challenging. That evening, without using the washer, it began releasing a dark, foul-smelling liquid. My father had to call multiple times before assistance arrived, and ultimately we were completely moved to another room around 1 a.m. after repacking everything, including purchases made earlier that day. Understandably, this was very disruptive given the fact that the building was far and we had to pack everything, load it into the car, and then unload everything back into the new room.

When settling into the new room, I noticed that the bathroom had not been properly cleaned. There were visible marks, papers on the floor, and hair in the sink that clearly did not belong to us. My father ended up cleaning it himself. He did notify the front desk about the dirtiness of the room.

On top of this, we felt pressured throughout our stay to attend a presentation. While my father initially agreed out of courtesy, we later declined because of the fact that we hardly got any sleep from the circumstances that occurred. Despite this, staff continued to call and reschedule, and one representative even suggested that we “owed” attendance because of the gifts given, something we never requested. We didn't come here for the gifts, we came here to enjoy family time. This left us feeling uncomfortable and undervalued as guests.

In contrast, nobody offered a follow up or offered to clean our new dirty room. This gave us the impression that our concerns were not taken seriously. Additionally, when we made simple requests such as towels or ice, response times were notably delayed.

We chose WorldMark Indio because we believed it would provide the same quality experience we have come to appreciate at other WorldMark locations. While we did enjoy the amenities, these incidents unfortunately overshadowed much of our stay. My family and I hope that by sharing this feedback, the resort will take steps to improve room readiness, response times, and communication, as well as reconsider how presentations are promoted to guests.

Thank you for taking the time to read this. We truly value WorldMark and hope our next stay reflects the high standards we have come to expect...