Intentionally misleading! Research, followed by questions to this company to ensure our best accommodations for our family was done 8 months prior to our booking. We have traveled and stayed in various homes in Jackson over the past 40 years, never have we had this experience. Of course we could not check in early due to their busy checkout day. We drove around all day with a baby in the car waiting. That's fine. I arrived at 4:04pm to their office, a bit of an inconvenience considering most rental homes have keyless entry and not the outdated unsafe key system. I stood there not to be greeted or welcome, instead "is it 4pm already?" Hesitating to give me my packet. When handed the packet, still no welcome, etc... I was then asked if I was familiar with Wyoming Air Conditioning. Confused, I said no. this was their way of breaking it to me that our $7,000 plus home had no AC in the 85 degree heat. I was expected to open windows every night, use fans, then close them every morning and pull all of the window treatments closed. Are you kidding!!! First no AC, then you want me to open all windows in this large home and close them. No ceiling fans in the secondary rooms and no breeze made the house warm at night and unbearable during the day!!
When I called, after pressing the woman on the phone that this is not right, she did agree that they don't put it on the website because it would turn guests away. That they have had many meeting discussing if they should be transparent. Really!! By the amount of freestanding fans in the home, it is apparent I wasn't the only unhappy guest! Now I will say the home was beautiful! But cooking in the kitchen was miserable in the evenings. Waking up in the morning having to open windows was no fun. Many windows on the ground level where a bear or human could come into if they were open. So we were closed up.
As we too have a property management company for vacation homes, the manager of RMR had the nerve to send me an email after going on to our site and telling me we also list ac as an amenity. Of course, when listing a property, you check off everything a home offers, ac is on that list. Instead of trying to smooth things over, he only continues to justify their intentional deception. Of my 35 years of booking homes all around the U.S. I never had to inquire or look to see if a home had AC, they all had AC. I believe firmly that RMR know that they should disclose that their homes do not have AC and not leave it up to the future guests to discover this upon arrival.
Maybe by being totally honest and explaining how to keep the homes cool is the right thing to do, instead of tricking a guest into renting a home that will have a surprise dropped in their laps like we did. An added disappointment was that in the call and communication, I was never asked how could they make it right? Not once, I had to ask them if they were going to ask us what would make it right? It was very clear they didn't care. How very sad. Again, the home was lovely and would have been a place we would return to again, but no ac, no stay from us. Due the deception of RMR, we will not book with them again and we urge you to ask them if your home has ac, as they claim 90% of their homes do not. Although their competition seems to have 90% of their...
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