Spring Creek Ranch — Hotel in Jackson

Horseback riding

I hoped for the best but should have trusted my gut and the reviews. Absolutely terrible customer service it's one of those places where you feel like the wranglers treat you like you're a dumb dumb.

I scheduled a private ride three weeks in advance of my trip to Jackson hole. A private ride for three people was over $1000. This was for two hour experience. I mentioned that my sister and I were avid riders and knew what we were doing, and that my brother was somewhat of a beginner. None of this was taken into account. We were asked to be ready to go promptly 25 minutes before our scheduled ride. This was stated in a number of email communications, including payment requirements, confirmations and waivers. We arrived to the beautiful ranch at 12 o'clock for our 12:30 ride. We checked in the fee was processed. I was told gratuities were included, and that was it. There was no mention of anything else there were helmets on the wall, but no one asked if I wanted one.

We left the office, went outside and there were about 24 people waiting. A Wrangler shouted across the pasture, asking if we were here for a private ride and I said yes, she said wait underneath the tree.

As it approached 1230 they were still putting groups together on Horses one by one. There was no communication around this. I just watched the process and assumed that's what was going on. They asked another private ride of four people to step forward, and after that another group ride which took painfully long as they got each person onto their horse.

During this entire process, not a single person came over to us and explained anything that was happening. At this point, I cannot get my money back and we had already scheduled our day around this so I just stayed quiet and sucked it up. We did not get on our horse until 1:15 PM did not begin our ride until 1:30... 90 minutes later. I basically had to cancel our afternoon plans.

The wrangler who took us out was very sweet, but that's about it. My horse had a very uncomfortable gait going down the mountain, and I mentioned it to our guide. She told me that the horse was an Amish cart horse and actually validated my response that he was uncomfortable to ride 😳. I'm thinking to myself why on earth would they put someone on this kind of a horse for a two hour ride! As I shared, I am an avid rider and this was painfully uncomfortable.

My brother who is a beginner was on a horse that liked to go into the trees. That was a whole other situation that was unsafe and could have been avoided.

I received an email asking for feedback. I gave them my honest feedback and suggested that they let people know in advance if they're going to have an influx of Group rides I know I could've certainly shown up early or even later. I expressed my disappointment, especially given the fact that there was so much communication prior to the experience. I did not expect to wait 90 minutes. The response was something like they need to take their group rides out first to space things apart, basically invalidating everything I shared.

The ride itself was absolutely beautiful breathtaking with regard to the mountains and the views . That's what you're paying for and if you're good with that, and don't mind feeling like a number and waiting around then go for it!

I would highly suggest taking a drive a little bit further maybe another 15 minutes outside of Jackson towards Teton Village and go to the snake River Ranch! We had a wonderful experience there. It's not in the mountains but equally as gorgeous and the wranglers (guides)are so lovely, personable...

My family and I recently rented a 2BR suite with a shared bathroom. There was a coffee machine and refrigerator located in the bathroom - not very practical. There was a mousetrap next to the fridge - not very reassuring. There was no closet, shelves, luggage rack or dresser in the main bedroom. There was no housekeeping or trash pick up. The screen door to the deck was broken and there was bird poop all over the deck and outdoor furniture which I cleaned up so we could sit outside and enjoy the beautiful view. The comforter on the master bedroom bed was stained which I noticed on day two when I took the sheet off to make the bed. I would have asked for a new one but the main office only opens at 7 am and we were already heading out for a naturalist tour. Even the naturalist was frustrated as he had not been given our suite number, and was late in getting to us. We actually tracked him down near the lobby and he noted how ridiculous the front desk hours were. He also apologized for the state of the vehicle we toured around in - dented, chipped paint, not very clean and smelled moldy inside with ripped seats. He was the best part of the experience. The office is closed by 5 pm. I was told coffee would be available for guests in the lobby at 7 am. Nope. It arrived around 7:20. Breakfast was provided in boxes. Food was fine I was disappointed in how this place represented themselves online. I was expecting to be on an actual ranch. Not true. It looks to me like their in a transition period trying to define themselves. They are not a resort; they are not a real ranch. They are basically a neighborhood of houses and townhomes near a preserve. The views are astounding and they are very close to Jackson- those are the best things going for them. As for the billing - that's another story! I called to ask for a refund for the "resort fees." A total of $60. Resort fee? Really? The pool had no water in it. The "indoor spa" - and I use the term loosely - had no water in it and the spa room was dirty. The outdoor spa had water but was filled with foamy stuff and the tiles were cracked around it. The tennis balls that were offered looked like they had been run over by a truck and I do not even recall if there was a net. The area by the firepit was overgrown and not pleasant to sit. I was told someone would call me back re: some type of compensation - nothing yet. There were duplicate lodging fee taxes too. Would not return. These folks need to get...

We were celebrating my Dad’s birthday and rented a 2 BR suite. There was a coffee machine and refrigerator located in the bathroom - not very practical. There was a mousetrap next to the fridge - not very reassuring. There was no closet, shelves, luggage rack or dresser in the main bedroom. There was no housekeeping or trash pick up. The screen door to the deck was broken and there was bird poop all over the deck and outdoor furniture which I cleaned up so we could sit outside and enjoy the beautiful view. The comforter on the master bedroom bed was stained which I noticed on day two when I took the sheet off to make the bed. I would have asked for a new one but the main office only opens at 7 am and we were already heading out for a naturalist tour. Even the naturalist was frustrated as he had not been given our suite number, and was late in getting to us. We actually tracked him down near the lobby and he noted how ridiculous the front desk hours were. He also apologized for the state of the vehicle we toured around in - dented, chipped paint, not very clean and smelled moldy inside with ripped seats. He was the best part of the experience. The office is closed by 5 pm. I was told coffee would be available for guests in the lobby at 7 am. Nope. It arrived around 7:20. Breakfast was provided in boxes. Food was fine I was disappointed in how this place represented themselves online. I was expecting to be on an actual ranch. Not true. It looks to me like their in a transition period trying to define themselves. They are not a resort; they are not a real ranch. They are basically a neighborhood of houses and townhomes near a preserve. The views are astounding and they are very close to Jackson- those are the best things going for them. As for the billing - that's another story! I called to ask for a refund for the "resort fees." A total of $60. Resort fee? Really? The pool had no water in it. The "indoor spa" - and I use the term loosely - had no water in it and the spa room was dirty. The outdoor spa had water but was filled with foamy stuff and the tiles were cracked around it. The tennis balls that were offered looked like they had been run over by a truck and I do not even recall if there was a net. The area by the firepit was overgrown and not pleasant to sit. I was told someone would call me back re: some type of compensation - nothing yet. There were duplicate lodging fee taxes too. Would not return. These folks need to get...