Big Tree RV Park — Hotel in Jacksonville

(November 27, 2023) Arrived to find out the Larry’s are gone and the RV Park has been bought out. The price has been raised $200 for the monthly back-in’s... which is really high for this place because there’s no amenities... we’re here... the contract has a lot of rules but only half really being followed. Trying to like it but not sure... no WiFi in the back corner... was told by the new owner their looking for newer trailers to come in and we just made it but you could tell he didn’t want us here, not a friendly start at all. Our full timer RV life is seen on our 33 ft travel trailer because we painted it black because our special needs son calls it the “BLACK PEARL” cause we’re PIRATES on our Bubba’s Bucket List Adventure (our son is terminally ill with a pituitary growth tumor) and we’re proud of ever dent and scratch on our home! We will never apologize for our home or feel pushed to buy a new one! Missing the old crew... (December 14, 2023 @ 9:50 a.m.) The owner just came to our door telling my husband to be outside to tend our fire that’s in a 44 inch fire pit (small tiny fire from the night before, he even had a neighbor bring us the wood) on the concrete slab. Which my husband has been out 4 times since 7 a.m. to tend it and he’s sitting at the window watching it... this is harassment, he even mumbled something as he walked away. We’ve been work camping for over 5 years, full time RVer’s for over 6 1/2 years... and this is our 3rd time being guests in this park but never have we been treated this way before. Horrible customer service... first off we had been told we’d be in site 90 but was stuck in site 82 which isn’t meant for a 33ft travel trailer but here we are! We sure wish we would have read the reviews from 7 months ago to present time cause this place is not good! Bathrooms never look clean (look at the baseboards in the women’s bathroom),he needs to hire better help! (December 15, 2023 @ 10:00 a.m.) Owner came to our door, again... this time with paperwork telling us that since we’re not happy here you can go, be out by the 27th... telling us it’s about our travel trailer not meeting there standards... like why did you walk around our trailer and give us a thumbs up. (December 27, 2023) Was getting packed up to drive away by noon (it was 10) and I open the door to hear the owner say... have a nice life as he drove away in his golf cart. My husband says he told him we had a $7 credit, lol... there’s so much gossiping going on in this place, it’s sickening... there’s a gossip...

As an active duty military member stationed locally, I was disappointed to see how poorly my parents were treated by the property manager, Larry. They have a nicely updated older rig, submitted pictures, and were accepted for a spot to stay on an extended trip from New England to see their grandchild. In preparation, my father spent weeks updating the RV, and pictures were sent to management shortly before the trip.

Unfortunately there was an accident en route and the rig sustained a few minor dings, but was largely unchanged from the pictures. After arriving, setting up the rig, and arriving at my house to visit my child, my parents received a disturbing call from Larry (the manager) saying their rig was unfit and that they needed to disconnect and leave that same day. No wiggle room, no grace whatsoever after driving more than 1,000 miles. Just a rude demand that they leave immediately, even threatening to have a wrecker come get it if they didn’t remove it on the same day.

I personally went to the Big Tree and noticed that my parents’ rig was substantially nicer-looking than many of the others there. In fact, it was accepted without issue at a nicer RV park that same day so the rig clearly wasn’t the issue. Larry was the issue. He also has not as yet refunded my parents’ money. The way my parents were treated was unprofessional and unacceptable and I would encourage anyone, especially military families, to take their...

We didn't particularly care for this rv park. We weren't given any info when we arrived (no pamphlet, had to ask about the wifi password, bathroom code etc). We were brought to the wrong site, while the site we reserved remained unoccupied the whole time we were there (2 nights/3 days). The site we were given, #60, was right across from the dumpster and right on the street. And of course the trash was picked up while we were there and when anyone brought trash to their away, you can hear the slam of the door. Whereas the site we reserved was in a nice shaded area next to a grassy area, and closer to the restroom facilities (which weren't all that great). No fire rings provided, but some people had their own. Glad we were there for only a couple of days. Just wanted to check out Jacksonville on our way to Flagler Beach. Would not...