Best Western Plus Night Watchman Inn & Suites — Hotel in Kiowa Rural Township

My experience went from 3 stars to 4 due to one woman, unfortunately I did not get her name. She should get a raise and be in charge of training other staff in customer service. On the morning of my departure, I stood in the lobby holding my baby for a very long time waiting for a luggage cart (the hotel only has 2). Other inconsiderate guests had taken them for looong periods of time. Including a man and woman who loaded a cart with their stuff and then parked it fully loaded and went to breakfast! This has nothing to do with the hotel but to all my fellow travelers, don't be these A-Holes. Anyway, there is never anyone at the front desk and no way to ring for someone, but this one staff member stopped and asked me if I needed help. I told her I had been waiting for a long time to get a luggage cart. She took it upon herself to go out to the parking lot in the rain and find the second cart that a man just hanging out by his car had not bothered to return. I don't blame her for not wanting to confront the couple who loaded one and then went to breakfast. It became even more obvious how self-important they were when they went and got their giant truck and trailer and parked it in such a way that they blocked about 8 other people into their parking spaces, including me and a baby. Then took their sweet time unloading their luggage cart. Again, don't be these A-Holes! Anyway, I digress, the excellent woman on staff found a cart and then graciously asked my room number and pushed it to my room for me. I quickly loaded up and she saw me trying to get the cart down the hall with the baby and came right over and took over pushing the cart. At the lobby I thanked her and was ready to push it out to the parking lot myself. She kept pushing and asked which car was mine. Took the cart all the way out and around the A-Hole's truck and trailer to my vehicle. Kind and helpful staff make all the difference. Prior to her, I would have gave 3 stars due to a different kind of staff experience. When I arrived, as mentioned there is not someone at the front desk and no way I saw of ringing for someone. Waited for awhile and then a woman came and checked me in. I acknowledged I was about 20 minutes early for check in time but wanted to see if I could check in a little early, which she accommodated no problem. When I went to the assigned room, the door was propped open. I looked inside and saw the bed was not made so I went back to the lobby. Again, no one at the front desk. After awhile the same woman came out and asked if I needed something. I told her about the door and the bed. I would have been fine if she apologized and asked me to wait while they finished the room, again I was early, or just give me another room. What I was not fine with was that she yelled into the dining area for a young man on the cleaning staff and then confronted and scolded him in front of me. She also involved me in this uncomfortable and inappropriate handling of staff issues by gesturing toward me and saying, "I'm just telling you what the guest reported" when the young man said someone else was responsible for making the bed. Don't involve your paying customers in your staff issues. It is uncomfortable and inappropriate. Either ask me to wait or give me another room and handle any staff issues away from the guest. I was not upset or angry with anyone but she made it appear that I was to the young man who I have no idea if he or someone else did not finish the job. Cleaning hotel rooms is not a particularly fun or glamorous job and I have no interest in judging anyone for making a mistake. If you have a staff member constantly messing up, that is on you to deal with away from the guests. Please don't involve me in scolding...

I walked into the hotel and found the clerk was sitting out from in the customer lounge entrance and no one was at the check in desk. She asked me if I was there to check in. I said yes. She rushed me through the check in process with very little friendliness or welcome which I have received at other hotels. The clerk tried to overcharge me for a room I did not book. It appeared they booked my room to someone else and was trying to upgrade me without my knowedge thinking I would not notice. I was becoming very agitated about the ordeal. I had been on the road for over 8 hours and had been camping for 4 days. I was ready to be in a room, shower, and lay down in a real bed. I was becoming upset. The clerk when calling the other employee kept saying, "We can't give him that room for the price he is paying." This was very tacky and very rude. I was finally downgraded to a 2 bed Queen room for a savings to my original booking of $10... WOW! LOL||I definitely got a downgrade. The Room had peeling walls. The bathroom was locked and would not open when I got in the room. I had to go to the desk because the phone would not work. The shower was dirty with a dis-functional shower head. There was damage to the walls, no plug in available at the end table to the bed. I had to charge my phone at the work desk! I opened up the remote control from a cleaning bag and it was awful. The channel buttons were wore off and ruined. It would not work. I had to use the guide button and pray the volume button would work properly. ||The pool area was soaked and wet because there was kids diving off the edge of the pool and getting the entire pool area soak and wet. There were no towels at the pool. The hot tub barely worked and made an awful noise that made things about as relaxing as standing next to a buzz saw. The roof of the pool was in desperate need of repair as well. ||I asked for a second card for my room and the clerk deactivated my original card. Which I found out when I left the new card in my room and returned to find it did not work. ||Do not stay at this hotel...What ever you do, Drive to Wichita or Dodge City. I'm sure there are better...

PEE SOAKED BED pull out couch was SOPPING WET with urine

My grandmother is a business owner who winters in Arizona. Every year she stops at this hotel both ways on her drive down from Minnesota. I am accompanying her to assist on her trip home tonight and was planning to sleep on the pull out couch. We reserved our room this morning ahead of time and arrived around 10:30 pm.

After 13 hours of car travel we are exhausted. Opening up the pull out couch I first noticed something like pieces of tree bark on the sheets, and then found when I went to wipe them off that the sheets weren't dry. Then further realized they were outright wet. Sniff test confirmed the comically absurd and horrible fact that the sheets were soaked through into the mattress with pee. We called in the front desk woman who was helpful but not apologetic. She was ready to just give me new sheets and have me sleep on that mattress until I pointed out that it too was wet and stank. I am so exhausted that I just decided to not be difficult and just put the sheets on the dry but stiff adjacent part of the couch that doesn't fold up.

My grandmother, who has been a habitually loyal customer for probably a decade, left the room to ask if they could reduce the bill. Now a man named Roy, who was either the manager or owner, was involved and when she explained our situation to him she was yelled at, threatened with being asked to leave, and accused of dirtying the bed herself as a scam. When she said that accusation was insulting he called her names.

At this time it's reached about 11:30 and she is rationally scared enough about being unable to find another place to sleep that she just walked back to her room with some meager new bedding and hoped nobody came to remove us.

This has been a dehumanizing and inhumane experience and she...