GreenLinks Golf Villas at Lely Resort — Hotel in Lely

At the GreenLinks, I experienced the most heinous and unacceptable incident I’ve ever encountered while traveling. When checking out of my unit and loading my vehicle, a contractor working renovations on-site (driving a white Ford truck, Florida plate 09DXQG) began smoking outside my open condo and car. All of my car doors were open and he could have smoked anywhere else that wouldn’t have filled my new car and the non-smoking condo with his cigarette smoke.||||I responded by simply closing my doors because I wanted to check out and I didn’t have time to argue with him. Rather than walk away, the individual became verbally aggressive and initiated a confrontation with me (a paying guest). After I stated that I would report his behavior to his employer, the perpetrator lost his temper and went to his truck to retrieve something while verbally THREATENING ME WITH A GUN.||||I immediately went back inside to get my phone and call 911. Emergency services instructed me to shelter inside the condo and I waited more than 17 minutes for deputies to arrive. Multiple officers responded, a lengthy ordeal ensued and this all occurred while families and other guests were present. Despite the involvement of police and despite my reporting what happened to the GreenLinks staff immediately after the incident, the perpetrator was not removed from the property and remained on-site in the days that followed.||||What made the terrible situation even worse was the response (or lack thereof) from GreenLinks management samantha hendricks and randy bayard. When I reported the incident, I expected concern and a commitment to address what had happened. Instead, management dismissed the situation and suggested I stay elsewhere in the future. There was no apology, no acknowledgment of how serious the incident was, and no indication that a friendly environment let alone a safe environment were any concern whatsoever.||||What made the situation worse was the response (or lack thereof) from GreenLinks management Samantha Hendricks and Randy Bayard. When I reported the incident by email, I expected concern and a commitment to address what had happened. Instead, management dismissed the situation and suggested I stay elsewhere in the future. There was no apology, no acknowledgment of how serious the incident was, and no indication that guest safety was a priority. I found Samantha Hendricks and Randy Bayard to be grossly negligent, openly contemptuous of guest wellbeing, and utterly unfit for any role involving guest safety or public responsibility. Their response to a serious incident involving a credible threat was not only inadequate, it was deeply troubling. I would strongly caution anyone considering a stay here to think twice before placing your trust or your safety in...

Update: If I could give zero stars I would, waited on a so called Manager-Samantha to respond to our plight since she was not available on the day of the incident-July 4th, imagine they had to one in charge on a holiday to assist guests…..we arrived home and I called her the next day, she showed no compassion or empathy for us, never apologized and seemed to be more concerned about my REVIEWS, when I asked her if she was aware of our situation, she responded by saying, she was, she couldn’t miss all my reviews I posted, I told her I was prompted to by the extreme dangerous situation we were faced with and we had no assistance from their office and at the time I wrote how I felt from my heart and the circumstances surrounding us, I explained everything that happened to her and Samantha said she would look into it. She called my son on the following day, which is today and said there was nothing she could do, she mentioned my REVIEWS AGAIN….CASE WAS CLOSED. We paid a lot of money to stay at Green Links, this whole situation was very deplorable, I’m very upset and disheartened at the same time that no action was taken, black families like ours should be treated better and be respected!! I hope this will prompt the Owners, Managers and Staff to make the necessary changes...

Wonderful Experience:

Very nice quiet area in the Naples district with easy access to anything you want to do, a 10 minute drive to the beach, downtown Naples, shopping or fine dining.

It’s the nicest place I’ve ever stayed at for a holiday - it’s a notably family oriented resort. The front desk and entire staff were very friendly and helpful.

The property is incredibly beautiful and well maintained, my villa was FULLY stocked with everything you could possibly need and to my surprise a wash/dryer, the pool/hot tub are large and picturesque along with an amazing barbecuing area.

If you don’t feel like preparing a meal there is - Sam Snead’s Oak Grill and Tavern which is located at the Flamingo Clubhouse and is walking distance from all GreenLinks Villas.

This is an amazing resort that puts the needs of their guests first, I definitely will be staying at GreenLinks Golf Villas at Lely Resort...