First of all I paid 234 for my room and the individuals that we traveled with paid significantly less.
Upon arriving to the hotel at 3:30pm, we waited almost 20 minutes for our rooms to be ready. This was apparently because we requested to have rooms near each other. Which one member of our party still ended up 3 floors down. Little did we know this would be the least of our worries during this trip. During the time we were waiting to be checked in, we asked where the pool was and a staff member took us over to the doorway and showed us.
We finally head over to the elevator to go to our rooms, we wait what feels like a lifetime for the one working elevator too open and it’s full of staff with large baskets of laundry - so there is no room for guests with children, let alone luggage. This happens 2-3 times before we finally get an elevator that does not have staff, laundry, or both - once we get on the elevator it is barely getting us to the floors and was dropping in a terrifying way when stopping at the floors. A hotel employee who looked terrified quickly exited the elevator at the next stop. And said there was too many people, there were 6 adults and some children. No where near the 2,500 pound limit written on the wall.
Once we get to our rooms, we quickly Change to get the kids to the pool after a long 3 hour drive in the car. We go to use the safe and lock up our belongings, only too see the safe does not work. We go to put our beverages in the fridge, it also does not work. My husband pulls it out to ensure it’s plugged in. Which it is, but it is not working.
When we arrive at the pool, we find a closed for maintenance sign on the door which was not there 15 minutes prior. We are then told by a different hotel staff that the pool will be closed for the remainder of our stay.
We head back up the rooms to change with our extremely disappointed children and shower up for dinner. When the elevator door closes, it CLOSES on one of the adults. The single door seperated into two sections when the sensor tried to stop it - only half of the door stopped. Slamming into her. Thank god it was not one of the small children were traveling with. I have never seen this in my life. So we decide to take the stairs instead. Upon arriving at the 3rd floor there is a random door which is cut essentially in half and is half standing up on its own and half leaning against a wall. One of the children touched it unknowingly and it falls, luckily a parent was able to catch it before someone got hurt. There were also multiple lights missing in the stair case making those sections completely dark.
When we get to our floor we realize the room door never shut behind us and is open. The doors to the room do not shut all the way unless you pull them closed hard. We then realized almost all of the doors on the floor were open.
Once we’re back in the room, we go to take a shower only to find hair, dirt and grime in the shower, on the shower glass and also the hardware of the shower. The floors are filthy and not cleaned. They have hair on them and visible dust sitting in the corners near the shower floor and just top it all off, The bathroom door knob has something crusty on it. Instead we decide to use washcloths and the sink. Except the sink is covered in toothpaste and the backslash and counter tops have toothpaste and other spots everywhere.
At this point I’m beyond frustrated and start inspecting the room further. I find stains, boogers, and food on the walls. The dresser has visible staining on the outside and is dusty and has crumbs on the inside. When opened the A/C unit has some sort of stinky substance on it and is also visibly dusty. Furthermore, Both the chair and the couch cushions have visible dark spots and staining. There was a red or yellow stain on one of the bedsheets and also some sort of dead bug or black crumb on the inside of the pull out couch.
We finally get to go downstairs to dinner where we’re met with a woman at the buffet who seems to have zero idea what’s going on and no desire to find out. She sends us to the bartender who is extremely helpful and kind. He gets our order taken and drinks served. He seems to realize that however many individuals are working in this “restaurant” are struggling too fufill our order and begins to help her. Meanwhile the woman from the buffet is watching and doing absolutely nothing. We waited in total over 1 hour 45 minutes for all of our food including 2 appetizers, 7 adult entrees, and 8 children’s meals. The food all came out at different times totaling a 45 minute span. Some of the food was piping hot when it came out and some of it felt as though it just left a refrigerator. The trash can nachos were so cold they were inedible and only a few bites were taken. 2 orders of fries were so cold no one could eat them. And one of the children waited the entire 1 hour and 45 minutes for his plain pizza, which arrived last - when everyone else was already done eating. The bartender was super understanding and trying to be as helpful as possible but there was little that he could do to fix it. Another staff member approached us with dipping sauces and asked if we needed anything else. When I started telling him about our experience he directed us to the front desk associate who was very nice, but told us that there was no one in charge here tonight and nothing that he could do until the morning when we would need to speak with the manager who would hopefully be in between the hours of 7am and 8am but no immediate solutions were offered.
We decided to call it a night and come back up the rooms. The last member of our party, whose room was separated from all of us found her pullout couch did not have fresh and clean bedding but was unmade, had dirty sheets, and a blood stain. The other members also had dirty walls and shower and a safe giving them an error code, but at least their refrigerator works.
Being that it was at that point now nearing 8pm we have no choice but to stick it out and stay here, especially considering we have to be up early for our engagement the following day and the children need to sleep. I cleaned up the sink using my Own wipes to make it suitable for brushing of teeth and washing faces. We continued too see how neglected the rooms are and the lack of cleanliness. Crumbs sit in every single corner space, the desk chair has never seen a wipe, nor the desk table. You can see the mirrors had been wiped down, and the toilet paper had stickers holding the top down but it’s safe to say that’s the only house keeping that was done here.
Oh, and the microwave doesn’t work. So if hot food is something you desire - this place is...
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