Hampton Inn Magnolia — Hotel in Magnolia

As expressed upon check-out, I was very dissatisfied with this 2 night stay.

In the first room I was given, there was a large blood stain on the comforter. Once I told the front desk (JoAnn), I had to pack my things and go back downstairs. Then I was put across the hall. It would have been much nicer for her to come to me instead of the inconvenience of repacking. The second room had some issues too: the internet would not stay connected; I made it clear that I had several work-related, virtual meetings scheduled and she said she would put me in a room with good reception the a/c unit was loud when it would come on and the temperature never seemed to truly adjust to what I selected I saw three roaches - in the room and bathroom!! I took a picture of one and forwarded it to Rachel when I was checking out.

I was sooooo ready to leave that I left a couple of my items in the room and then was called and told I could come back and get them or pay for them to be shipped. Of course I wasn't going back and it would have been nice to ship the items at no cost considering all I had just talked to her about when leaving so upset.

Rachel (who expressed she was the front desk manager) was apologetic but I had to ask for at least one night to be given as a complimentary stay. After I said that, she said she would also lower the rate for the first night - if the general manager approved it. Then she told me she spends more time doing housekeeping work than front desk duties because the housekeepers make "ignorant mistakes." I thought this was both a horrible excuse and poor display of teamwork. The housekeeping department was thrown under the bus as she was deflecting issues that should have never happened. Rachel also mentioned calling pest control immediately which was obviously too little too late.

I travel frequently and exclusively stay in Hilton hotels and would have never imagined having this experience. Though I plan to continue staying with Hilton, Magnolia's Hampton Inn is no longer an option. I would like to be given points to stay somewhere else for the awful things that happened...

We specifically came to Magnolia Arkansas to attend the Magnolia Blossom Festival and Steak Cook-off. There are quite a few hotels in this area, but I prefer Hampton Inn and affiliates if they are available. This location is great! It's very close to downtown, but away from the noise. There are 3 restaurants across the highway (walking distance) and Walmart is a mile away.

Our room was very clean. I loved how the bed was against the bathroom wall instead of the outer walls. That way you can't hear every little thing the next room is doing. There's a dorm fridge and a microwave. The tv is just right...not huge and not tiny.

There are a couple of things that were annoying. We were on the 3rd floor (out of 3 floors) and the Wi-fi was SO SLOW! Also, if you do not like a firm bed, you will not like the bed. My husband liked it but I didn't. Also, for security reasons, Door Dash cannot bring your food to your room. You must go to the front desk to retrieve it.

The employees are all very nice and helpful. If you have the "Hilton Honors" app, you can use a digital key for your room, and check in/check out without visiting the front desk. This is a nice feature.

One of the best things I liked was the shampoo/conditioner/body soap dispensers in the shower (and hand soap and lotion at the sink). I forgot body soap so this was a nice surprise.

The hotel was full when we were there and we never had an issue with the noise levels. It was very quiet and the whole hotel was very clean and...

We stayed 4 nights, premises and room were well cleaned, neat, somewhat small rooms. I would consider getting the suite for the small increase in rate, as the small room left no room for much other than the bed and desk. Breakfast, TV service, clerks were good, helped with questions about local restaurants and provided towels when asked. There was a statement that showed that due to covid pandemic the rooms would not be cleaned each day, although you could ask for service. We did ask for towels and sufficient towels were provided. I do not understand how the covid situation requires NO room service - either the staff would not clean well, or the staff would introduce germs - either would be bad. OR what in fact is happening is the heartless management of the Hampton Inn created this policy to damage the staff (less work to do therefore less wages) and to damage the guests (less cleaning, more dirty towels and linen) and increase their revenue/profits at the expense of both. Not a good policy and a lame excuse for the policy. This policy was why I reduced "star" rate from 4 stars to 3. As noted staff was very friendly and efficient, it is not their policy and they...